Can't Install HP L7580 All-In-One

Alan,

After sending the response, I checked the dependencies of Remote Procedure
Call (RPC), Shell Hardware Detection and all their dependencies.

I noticed Remote Procedure Call (RPC) is started by Network Service. While
researching the Launch permission issue, I found numerous threads discussing
giving Network Service Launch permission. Since the all-in-one is a network
device, do you think giving Network Service Launch permission would resolve
the problem?

Thanks,
Tom

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:%230408C8nIHA.1580@TK2MSFTNGP06.phx.gbl...
> Alan,
>
> Yes, the WIA service is configured to start automatically on both systems
> and their dependencies are the same, Remote Procedure Call (RPC) and Shell
> Hardware Detection.
>
> Do you think getting WIA to respond before timing out is the solution?
>
> Thanks,
> Tom
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:OEPlh6xnIHA.4036@TK2MSFTNGP05.phx.gbl...
>> I'm not a scanner guy. If it prints I'm happy. I assume you enabled the
>> WIA service to start automatically. Verify the service is configured the
>> same on the working and non working system. Check the dependency tab.
>>
>> I'll forward the info to someone on the WIA team.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>> news:%23wgyCFxnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>> Alan,
>>>
>>> I checked my event log after getting the "HP Network Devices Support has
>>> stopped working" message and one of the errors was:
>>>
>>> "The machine-default permission settings do not grant Local Activation
>>> permission for the COM Server application with CLSID
>>> {10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
>>> SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This
>>> security permission can be modified using the Component Services
>>> administrative tool."
>>>
>>> I started Component Services and changed the default permissions to
>>> allow Local Service launch permission then I tried the installation
>>> again. After giving Local Service launch permission, I still got the "HP
>>> Network Devices Support has stopped working" message but the event log
>>> showed the following:
>>>
>>> "A timeout (30000 milliseconds) was reached while waiting for a
>>> transaction response from the stisvc service."
>>>
>>> I researched stisvc and found it was the Windows Image Acquisition (WIA)
>>> service. I have no clue why it is not responding or why the
>>> installation needs to acquire an image but maybe if I solve this timeout
>>> problem, the installation will complete. Do you have any suggestions
>>> about why WIA is timing out?
>>>
>>> The installation on my system now has the scanner installed. Device
>>> Manager shows it installed on port 192.168.1.15,subnet:192.168.1.0/24,
>>> but, Scanners and Cameras in Control Panel shows the port as AUTO, When
>>> I test the scanner from Scanners and Cameras in Control Panel, it says
>>> "Your imaging device successfully completed the diagnostic test."
>>>
>>> As I said before, I can install the printer using "Add printer..." in
>>> Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
>>> wondering about trying to install the printer and fax manually using
>>> "Add printer..." to the same port as my working system, TCP/IP port on
>>> 192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP
>>> installation would complete.
>>>
>>> Is there any difference in using the command line you sent to install
>>> the printer and installing it via Control Panel "Add printer..."?
>>>
>>> I can successfully ping the printer using its IP address, 192.168.1.15.
>>> I don't know how to find the name of the network card but isn't pinging
>>> the IP address the same thing?
>>>
>>> I shared the printer on my working system and can connect to it from my
>>> system and install the driver. Also, I am currently remoted into my
>>> system and when I open Printers in Control Panel, I see both the printer
>>> and fax installed as "Redirected" on ports TS003 and TS005 which you
>>> indicated were terminal service ports. I don't understand why the
>>> printer and fax are installed when I remote in but aren't found by the
>>> HP installation package. Do you know why this happens?
>>>
>>> Any suggestions about how I should proceed will be greatly appreciated.
>>>
>>> Thanks,
>>> Tom
>>>
>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>> news:uJ$xjHmnIHA.4140@TK2MSFTNGP04.phx.gbl...
>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/search/?adv=1
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>> news:OiEPOEmnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>>>>I don't know why HP Network software is running. I don't think it's
>>>>>required to print.
>>>>>
>>>>>
>>>>> Can you ping the hostname of the printer network card? The default is
>>>>> NPI??????, where ? represents a unique hex value.
>>>>>
>>>>> I assume at this point the 7580 printer driver is not installed. Can
>>>>> you share the printer from the working Vista machine in order to make
>>>>> a connection from machine 2 and install the driver?
>>>>>
>>>>> Once the print driver is installed launch Add Network Printer from
>>>>> printmanagement.msc or from command line
>>>>>
>>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>>
>>>>> enter the hostname or IP and select the driver from the list of
>>>>> installed drivers.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>> news:%23uliPMrlIHA.2396@TK2MSFTNGP02.phx.gbl...
>>>>>> Alan,
>>>>>>
>>>>>> The only way I have ever been able to print is after I went to
>>>>>> Control Panel\Printers and selected "Add Printer..." and installed
>>>>>> the printer. I never have successfully installed the printer form the
>>>>>> HP installation package.
>>>>>>
>>>>>> When I installed it through "Add Printer...", the printer was not
>>>>>> found so I searched by IP address so it was installed on a TCP/IP
>>>>>> port. It then printed the standard Windows test page.
>>>>>>
>>>>>> When I install the printer on the other Vista system, an HP test page
>>>>>> was printed. By the way, the system, where the device was
>>>>>> successfully installed, was installed from the CD but neither the CD
>>>>>> nor the newer "Full Install Package" I downloaded from the HP site
>>>>>> works with my system.
>>>>>>
>>>>>> I saw a thread from last year where you had responded and mentioned
>>>>>> printmanagement.msc. You also mentioned something about
>>>>>> authentication in one of your replies but didn't elaborate. When I
>>>>>> checked the printer in printmanagement.msd, none of the boxes were
>>>>>> checked under Permissions for my user name. Do you think it would
>>>>>> help if I let the installation proceed until I see the printer again
>>>>>> in printmanagement.msc and set permissions for my user name before
>>>>>> letting the installation go on?
>>>>>>
>>>>>> As far as the "HP Network Devices Support" service is concerned, I
>>>>>> don't understand why it is necessary when the printer has a static IP
>>>>>> address and the installation has detected my device. It is only when
>>>>>> the installation tries to complete that the install fails. It has
>>>>>> found the printer but doesn't complete the install and never offers
>>>>>> any information about why it didn't complete.
>>>>>>
>>>>>> I am considering exporting all the registry keys containing
>>>>>> "Officejet" or "192.168.1.15" from the Vista system where the printer
>>>>>> works and importing them into the registry on my system to see if the
>>>>>> printer works or the installation succeeds. Do you think this would
>>>>>> work?
>>>>>>
>>>>>> If you get this before you leave, I would really appreciate any
>>>>>> thoughts you have.
>>>>>>
>>>>>> Thanks,
>>>>>> Tom
>>>>>>
>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>> news:OBYd4qmlIHA.3636@TK2MSFTNGP02.phx.gbl...
>>>>>>> If you can install and print, it's not a printing issue so I doubt
>>>>>>> the issue regards permission on the print drivers directory.
>>>>>>>
>>>>>>> So I assume the "HP Network Devices Support" software is still
>>>>>>> running on the other machines. See if you can figure out where
>>>>>>> this software lives and the binaries it uses and compare the files
>>>>>>> from the working machine to the other
>>>>>>>
>>>>>>> You are no incorrect, the system setup issue was fixed in SP1.
>>>>>>>
>>>>>>> How does HP setup the device to print over the network? Is this an
>>>>>>> HP network port or do they use the MS Standard TCP/IP Port?
>>>>>>>
>>>>>>> I'll be gone next week so I can't get back to you on this.
>>>>>>>
>>>>>>> --
>>>>>>> Alan Morris
>>>>>>> Windows Printing Team
>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>> news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
>>>>>>>> Alan,
>>>>>>>>
>>>>>>>> I glad you responded. I've seen your posts and you seem to know as
>>>>>>>> much as anyone else whose messages I've read.
>>>>>>>>
>>>>>>>> Unfortunately, I've already looked at the KB article you suggested
>>>>>>>> and checked the version of the Setupapi.dll on my system and I have
>>>>>>>> a newer version installed. I had already applied Service Pack 1 on
>>>>>>>> both systems running Vista before installiing the printer. My
>>>>>>>> assumption, possibly incorrect, is that the newer verion of the
>>>>>>>> files already have the fix. I have tried, multiple times, deleting
>>>>>>>> INFCACHE.1 and it does not make any difference.
>>>>>>>>
>>>>>>>> Your post regarding authentication was the one that intrigued me.
>>>>>>>> I was going to compare the permissions on the
>>>>>>>> C:\Windows\System32\spool directory on the system with the system
>>>>>>>> with the successful install and the system I can't install to see
>>>>>>>> if there was a difference. About the time I was ready to attempt
>>>>>>>> the comparison, I got the Event Log messages I reported and the
>>>>>>>> printer was no longer available. Do you think this could be a
>>>>>>>> permissons issue? If so, why would two systems running the same
>>>>>>>> fixes and service pack on the same network/domain behave so
>>>>>>>> differently?
>>>>>>>>
>>>>>>>> Do you have any other ideas about what I can try because at this
>>>>>>>> point I'm ready to try anything?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Tom
>>>>>>>>
>>>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>>>> news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>>>>>>>>> the (redirected) printers are from a TS session.
>>>>>>>>>
>>>>>>>>> "HP Network Devices Support has stopped working". This is
>>>>>>>>> software from HP
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This might be the problem
>>>>>>>>>
>>>>>>>>> Error message when you try to install a new hardware device in
>>>>>>>>> Windows Vista: "Windows encountered a problem installing the
>>>>>>>>> driver software for your device"
>>>>>>>>> http://support.microsoft.com/kb/937187
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Alan Morris
>>>>>>>>> Windows Printing Team
>>>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>>>
>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers
>>>>>>>>> no rights.
>>>>>>>>>
>>>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>>>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>>>>>>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and
>>>>>>>>>>have successfully installed it on another Vista system and a
>>>>>>>>>>Windows 2003 server. I am having problems installing it on my
>>>>>>>>>>system which also runs Vista. I have assigned a static IP
>>>>>>>>>>address, 192.168.1.15, to the printer and can ping it and use IE
>>>>>>>>>>to navigate to http://192.168.1.15 and view its properties.
>>>>>>>>>>
>>>>>>>>>> When I initially tried to install the printer, I got to the
>>>>>>>>>> "Device Setup" screen which reported that "Device Detected" which
>>>>>>>>>> was followed by a message saying "Device Setup has failed to
>>>>>>>>>> complete." with a red circle containing a white 'X'. A Windows
>>>>>>>>>> message box popped up with the message "HP Network Devices
>>>>>>>>>> Support has stopped working". I clicked "Check online for a
>>>>>>>>>> solution (recommended)" in this message box but no solution was
>>>>>>>>>> found but I have sent more than a half-dozen problem reports to
>>>>>>>>>> Microsoft.
>>>>>>>>>>
>>>>>>>>>> Then, I made the mistake of clicking "Next" to continue the
>>>>>>>>>> installation thinking I could set the printer up manually after
>>>>>>>>>> the wizard completed. After the wizard completed, I tried running
>>>>>>>>>> setup.exe again to install the printer but this time it couldn't
>>>>>>>>>> even detect the device.
>>>>>>>>>>
>>>>>>>>>> I searched for a resolution to the problem on the Internet but
>>>>>>>>>> all I found was a lot of postings making various suggestions
>>>>>>>>>> which were reported to work by some and not work by most. Over
>>>>>>>>>> the two weeks I have had the printer, I have tried most if not
>>>>>>>>>> all of them. I uninstalled the software, downloaded the
>>>>>>>>>> "scrubber" package from HP and ran it, downloaded the latest
>>>>>>>>>> version of the installation package from HP, deleted INFCACHE.1,
>>>>>>>>>> and most of the other suggestions (not solutions) and tried to
>>>>>>>>>> set up the printer again. I had the same result, it couldn't
>>>>>>>>>> detect the device.
>>>>>>>>>>
>>>>>>>>>> After HP's set up was unable to detect the printer, I went to
>>>>>>>>>> Printers in Control Panel and right-clicked in the empty space on
>>>>>>>>>> the right side and selected "Add Printer...". Windows was able
>>>>>>>>>> to find the printer, install it and successfully print a test
>>>>>>>>>> page. This limited functionality, however, is not the reason I
>>>>>>>>>> bought an "All-In-One" device. I want it all to work as it does
>>>>>>>>>> on the other Vista system.
>>>>>>>>>>
>>>>>>>>>> I performed a system restore using a restore point set before I
>>>>>>>>>> got the printer. After restoring my system, I was able to
>>>>>>>>>> recreate my initial installation attempt where the device was
>>>>>>>>>> detected but the "Device Setup has failed to complete" again. I
>>>>>>>>>> have been sitting here for two days hiting the "Retry" button
>>>>>>>>>> after making the various changes suggested in the postings on the
>>>>>>>>>> Internet.
>>>>>>>>>>
>>>>>>>>>> I have looked in the registry under
>>>>>>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
>>>>>>>>>> and used printmanagement.msc to see if the printer was installed.
>>>>>>>>>> It showed up as "HP Officejet Pro L7500 Series (redirected 1)" in
>>>>>>>>>> both the registry and printmanagement.msc, I'm uncertain what
>>>>>>>>>> the "(redirected 1)" means as this is the first time I ever saw
>>>>>>>>>> anything like it. There was also an entry for "Fax (redirected
>>>>>>>>>> 1/copy 1)" which I assume is the fax functionality of the L7580.
>>>>>>>>>>
>>>>>>>>>> After a few hours, messages appeared in my Event Log stating
>>>>>>>>>> "Printer HP Officejet Pro L7500 Series (redirected 1) was
>>>>>>>>>> deleted, and users will no longer be able to print to this
>>>>>>>>>> printer." and "Printer Fax (redirected 1/copy 1) was deleted, and
>>>>>>>>>> users will no longer be able to print to this printer." When I
>>>>>>>>>> checked the registry and printmanagement.msc, the printer and fax
>>>>>>>>>> were gone.
>>>>>>>>>>
>>>>>>>>>> Some of the posts I've read say the printer won't be removed
>>>>>>>>>> without user interaction, however, my Event Log makes me believe
>>>>>>>>>> differently. Some of the posts indicate the reason the install
>>>>>>>>>> fails is a permissions issue. I can believe that because of all
>>>>>>>>>> of the problems with "Access Denied" messages from Vista.
>>>>>>>>>>
>>>>>>>>>> I'm posting to this group because some people from Microsoft
>>>>>>>>>> reply, whereas, no one from HP ever responds to any of the posts
>>>>>>>>>> on their forums or if HP people do respond, they never identify
>>>>>>>>>> themselves. If I was HP and had a solution, I would post it as a
>>>>>>>>>> highlighted link on my main web site based on the number of
>>>>>>>>>> complaints in their forums and the effect it must be having on
>>>>>>>>>> their reputation.
>>>>>>>>>>
>>>>>>>>>> As I've pointed out, I've tried all of the suggestions I can find
>>>>>>>>>> but have not found any that allow me to set up the printer on my
>>>>>>>>>> system. Does anyone have a solution to this problem?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Tom
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>

Alan,

At the same time the scanner is installed, an "Unknown Device" is inatalled
on my system. When I restart my system, a box pops up asking if I want to
install a driver for my device. When I select the "Recommended" selction,
to search for a driver, it pauses for several minutes and another box comes
up. This box says:

"Windows encountered a problem installing the driver software for your
device.
Windows found driver software for your device but encountered an error while
atempting to install it.
HP Officejet Pro L7500 series
An error occurred during the installation of the device.
The driver cannot be installed because it is either not digitally signed or
not signed in the appropriate manner. Contact your hardware vendor.
If you know the manufacturer of your device, you can visit its website and
check the support section for driver software."

I'm sorry I didn't tell you this before but I have had this happen every
time I tried to let Windows try to install a driver for the "Unknown
Device". Every driver I have looked at is either signed by HP or Microsoft
so I don't know where the unsigned driver is comng from.

Do you have any suggestions?

Thanks,
Tom

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:%230408C8nIHA.1580@TK2MSFTNGP06.phx.gbl...
> Alan,
>
> Yes, the WIA service is configured to start automatically on both systems
> and their dependencies are the same, Remote Procedure Call (RPC) and Shell
> Hardware Detection.
>
> Do you think getting WIA to respond before timing out is the solution?
>
> Thanks,
> Tom
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:OEPlh6xnIHA.4036@TK2MSFTNGP05.phx.gbl...
>> I'm not a scanner guy. If it prints I'm happy. I assume you enabled the
>> WIA service to start automatically. Verify the service is configured the
>> same on the working and non working system. Check the dependency tab.
>>
>> I'll forward the info to someone on the WIA team.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>> news:%23wgyCFxnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>> Alan,
>>>
>>> I checked my event log after getting the "HP Network Devices Support has
>>> stopped working" message and one of the errors was:
>>>
>>> "The machine-default permission settings do not grant Local Activation
>>> permission for the COM Server application with CLSID
>>> {10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
>>> SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This
>>> security permission can be modified using the Component Services
>>> administrative tool."
>>>
>>> I started Component Services and changed the default permissions to
>>> allow Local Service launch permission then I tried the installation
>>> again. After giving Local Service launch permission, I still got the "HP
>>> Network Devices Support has stopped working" message but the event log
>>> showed the following:
>>>
>>> "A timeout (30000 milliseconds) was reached while waiting for a
>>> transaction response from the stisvc service."
>>>
>>> I researched stisvc and found it was the Windows Image Acquisition (WIA)
>>> service. I have no clue why it is not responding or why the
>>> installation needs to acquire an image but maybe if I solve this timeout
>>> problem, the installation will complete. Do you have any suggestions
>>> about why WIA is timing out?
>>>
>>> The installation on my system now has the scanner installed. Device
>>> Manager shows it installed on port 192.168.1.15,subnet:192.168.1.0/24,
>>> but, Scanners and Cameras in Control Panel shows the port as AUTO, When
>>> I test the scanner from Scanners and Cameras in Control Panel, it says
>>> "Your imaging device successfully completed the diagnostic test."
>>>
>>> As I said before, I can install the printer using "Add printer..." in
>>> Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
>>> wondering about trying to install the printer and fax manually using
>>> "Add printer..." to the same port as my working system, TCP/IP port on
>>> 192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP
>>> installation would complete.
>>>
>>> Is there any difference in using the command line you sent to install
>>> the printer and installing it via Control Panel "Add printer..."?
>>>
>>> I can successfully ping the printer using its IP address, 192.168.1.15.
>>> I don't know how to find the name of the network card but isn't pinging
>>> the IP address the same thing?
>>>
>>> I shared the printer on my working system and can connect to it from my
>>> system and install the driver. Also, I am currently remoted into my
>>> system and when I open Printers in Control Panel, I see both the printer
>>> and fax installed as "Redirected" on ports TS003 and TS005 which you
>>> indicated were terminal service ports. I don't understand why the
>>> printer and fax are installed when I remote in but aren't found by the
>>> HP installation package. Do you know why this happens?
>>>
>>> Any suggestions about how I should proceed will be greatly appreciated.
>>>
>>> Thanks,
>>> Tom
>>>
>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>> news:uJ$xjHmnIHA.4140@TK2MSFTNGP04.phx.gbl...
>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/search/?adv=1
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>> news:OiEPOEmnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>>>>I don't know why HP Network software is running. I don't think it's
>>>>>required to print.
>>>>>
>>>>>
>>>>> Can you ping the hostname of the printer network card? The default is
>>>>> NPI??????, where ? represents a unique hex value.
>>>>>
>>>>> I assume at this point the 7580 printer driver is not installed. Can
>>>>> you share the printer from the working Vista machine in order to make
>>>>> a connection from machine 2 and install the driver?
>>>>>
>>>>> Once the print driver is installed launch Add Network Printer from
>>>>> printmanagement.msc or from command line
>>>>>
>>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>>
>>>>> enter the hostname or IP and select the driver from the list of
>>>>> installed drivers.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>> news:%23uliPMrlIHA.2396@TK2MSFTNGP02.phx.gbl...
>>>>>> Alan,
>>>>>>
>>>>>> The only way I have ever been able to print is after I went to
>>>>>> Control Panel\Printers and selected "Add Printer..." and installed
>>>>>> the printer. I never have successfully installed the printer form the
>>>>>> HP installation package.
>>>>>>
>>>>>> When I installed it through "Add Printer...", the printer was not
>>>>>> found so I searched by IP address so it was installed on a TCP/IP
>>>>>> port. It then printed the standard Windows test page.
>>>>>>
>>>>>> When I install the printer on the other Vista system, an HP test page
>>>>>> was printed. By the way, the system, where the device was
>>>>>> successfully installed, was installed from the CD but neither the CD
>>>>>> nor the newer "Full Install Package" I downloaded from the HP site
>>>>>> works with my system.
>>>>>>
>>>>>> I saw a thread from last year where you had responded and mentioned
>>>>>> printmanagement.msc. You also mentioned something about
>>>>>> authentication in one of your replies but didn't elaborate. When I
>>>>>> checked the printer in printmanagement.msd, none of the boxes were
>>>>>> checked under Permissions for my user name. Do you think it would
>>>>>> help if I let the installation proceed until I see the printer again
>>>>>> in printmanagement.msc and set permissions for my user name before
>>>>>> letting the installation go on?
>>>>>>
>>>>>> As far as the "HP Network Devices Support" service is concerned, I
>>>>>> don't understand why it is necessary when the printer has a static IP
>>>>>> address and the installation has detected my device. It is only when
>>>>>> the installation tries to complete that the install fails. It has
>>>>>> found the printer but doesn't complete the install and never offers
>>>>>> any information about why it didn't complete.
>>>>>>
>>>>>> I am considering exporting all the registry keys containing
>>>>>> "Officejet" or "192.168.1.15" from the Vista system where the printer
>>>>>> works and importing them into the registry on my system to see if the
>>>>>> printer works or the installation succeeds. Do you think this would
>>>>>> work?
>>>>>>
>>>>>> If you get this before you leave, I would really appreciate any
>>>>>> thoughts you have.
>>>>>>
>>>>>> Thanks,
>>>>>> Tom
>>>>>>
>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>> news:OBYd4qmlIHA.3636@TK2MSFTNGP02.phx.gbl...
>>>>>>> If you can install and print, it's not a printing issue so I doubt
>>>>>>> the issue regards permission on the print drivers directory.
>>>>>>>
>>>>>>> So I assume the "HP Network Devices Support" software is still
>>>>>>> running on the other machines. See if you can figure out where
>>>>>>> this software lives and the binaries it uses and compare the files
>>>>>>> from the working machine to the other
>>>>>>>
>>>>>>> You are no incorrect, the system setup issue was fixed in SP1.
>>>>>>>
>>>>>>> How does HP setup the device to print over the network? Is this an
>>>>>>> HP network port or do they use the MS Standard TCP/IP Port?
>>>>>>>
>>>>>>> I'll be gone next week so I can't get back to you on this.
>>>>>>>
>>>>>>> --
>>>>>>> Alan Morris
>>>>>>> Windows Printing Team
>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>> news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
>>>>>>>> Alan,
>>>>>>>>
>>>>>>>> I glad you responded. I've seen your posts and you seem to know as
>>>>>>>> much as anyone else whose messages I've read.
>>>>>>>>
>>>>>>>> Unfortunately, I've already looked at the KB article you suggested
>>>>>>>> and checked the version of the Setupapi.dll on my system and I have
>>>>>>>> a newer version installed. I had already applied Service Pack 1 on
>>>>>>>> both systems running Vista before installiing the printer. My
>>>>>>>> assumption, possibly incorrect, is that the newer verion of the
>>>>>>>> files already have the fix. I have tried, multiple times, deleting
>>>>>>>> INFCACHE.1 and it does not make any difference.
>>>>>>>>
>>>>>>>> Your post regarding authentication was the one that intrigued me.
>>>>>>>> I was going to compare the permissions on the
>>>>>>>> C:\Windows\System32\spool directory on the system with the system
>>>>>>>> with the successful install and the system I can't install to see
>>>>>>>> if there was a difference. About the time I was ready to attempt
>>>>>>>> the comparison, I got the Event Log messages I reported and the
>>>>>>>> printer was no longer available. Do you think this could be a
>>>>>>>> permissons issue? If so, why would two systems running the same
>>>>>>>> fixes and service pack on the same network/domain behave so
>>>>>>>> differently?
>>>>>>>>
>>>>>>>> Do you have any other ideas about what I can try because at this
>>>>>>>> point I'm ready to try anything?
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Tom
>>>>>>>>
>>>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>>>> news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>>>>>>>>> the (redirected) printers are from a TS session.
>>>>>>>>>
>>>>>>>>> "HP Network Devices Support has stopped working". This is
>>>>>>>>> software from HP
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This might be the problem
>>>>>>>>>
>>>>>>>>> Error message when you try to install a new hardware device in
>>>>>>>>> Windows Vista: "Windows encountered a problem installing the
>>>>>>>>> driver software for your device"
>>>>>>>>> http://support.microsoft.com/kb/937187
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Alan Morris
>>>>>>>>> Windows Printing Team
>>>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>>>
>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers
>>>>>>>>> no rights.
>>>>>>>>>
>>>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>>>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>>>>>>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and
>>>>>>>>>>have successfully installed it on another Vista system and a
>>>>>>>>>>Windows 2003 server. I am having problems installing it on my
>>>>>>>>>>system which also runs Vista. I have assigned a static IP
>>>>>>>>>>address, 192.168.1.15, to the printer and can ping it and use IE
>>>>>>>>>>to navigate to http://192.168.1.15 and view its properties.
>>>>>>>>>>
>>>>>>>>>> When I initially tried to install the printer, I got to the
>>>>>>>>>> "Device Setup" screen which reported that "Device Detected" which
>>>>>>>>>> was followed by a message saying "Device Setup has failed to
>>>>>>>>>> complete." with a red circle containing a white 'X'. A Windows
>>>>>>>>>> message box popped up with the message "HP Network Devices
>>>>>>>>>> Support has stopped working". I clicked "Check online for a
>>>>>>>>>> solution (recommended)" in this message box but no solution was
>>>>>>>>>> found but I have sent more than a half-dozen problem reports to
>>>>>>>>>> Microsoft.
>>>>>>>>>>
>>>>>>>>>> Then, I made the mistake of clicking "Next" to continue the
>>>>>>>>>> installation thinking I could set the printer up manually after
>>>>>>>>>> the wizard completed. After the wizard completed, I tried running
>>>>>>>>>> setup.exe again to install the printer but this time it couldn't
>>>>>>>>>> even detect the device.
>>>>>>>>>>
>>>>>>>>>> I searched for a resolution to the problem on the Internet but
>>>>>>>>>> all I found was a lot of postings making various suggestions
>>>>>>>>>> which were reported to work by some and not work by most. Over
>>>>>>>>>> the two weeks I have had the printer, I have tried most if not
>>>>>>>>>> all of them. I uninstalled the software, downloaded the
>>>>>>>>>> "scrubber" package from HP and ran it, downloaded the latest
>>>>>>>>>> version of the installation package from HP, deleted INFCACHE.1,
>>>>>>>>>> and most of the other suggestions (not solutions) and tried to
>>>>>>>>>> set up the printer again. I had the same result, it couldn't
>>>>>>>>>> detect the device.
>>>>>>>>>>
>>>>>>>>>> After HP's set up was unable to detect the printer, I went to
>>>>>>>>>> Printers in Control Panel and right-clicked in the empty space on
>>>>>>>>>> the right side and selected "Add Printer...". Windows was able
>>>>>>>>>> to find the printer, install it and successfully print a test
>>>>>>>>>> page. This limited functionality, however, is not the reason I
>>>>>>>>>> bought an "All-In-One" device. I want it all to work as it does
>>>>>>>>>> on the other Vista system.
>>>>>>>>>>
>>>>>>>>>> I performed a system restore using a restore point set before I
>>>>>>>>>> got the printer. After restoring my system, I was able to
>>>>>>>>>> recreate my initial installation attempt where the device was
>>>>>>>>>> detected but the "Device Setup has failed to complete" again. I
>>>>>>>>>> have been sitting here for two days hiting the "Retry" button
>>>>>>>>>> after making the various changes suggested in the postings on the
>>>>>>>>>> Internet.
>>>>>>>>>>
>>>>>>>>>> I have looked in the registry under
>>>>>>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
>>>>>>>>>> and used printmanagement.msc to see if the printer was installed.
>>>>>>>>>> It showed up as "HP Officejet Pro L7500 Series (redirected 1)" in
>>>>>>>>>> both the registry and printmanagement.msc, I'm uncertain what
>>>>>>>>>> the "(redirected 1)" means as this is the first time I ever saw
>>>>>>>>>> anything like it. There was also an entry for "Fax (redirected
>>>>>>>>>> 1/copy 1)" which I assume is the fax functionality of the L7580.
>>>>>>>>>>
>>>>>>>>>> After a few hours, messages appeared in my Event Log stating
>>>>>>>>>> "Printer HP Officejet Pro L7500 Series (redirected 1) was
>>>>>>>>>> deleted, and users will no longer be able to print to this
>>>>>>>>>> printer." and "Printer Fax (redirected 1/copy 1) was deleted, and
>>>>>>>>>> users will no longer be able to print to this printer." When I
>>>>>>>>>> checked the registry and printmanagement.msc, the printer and fax
>>>>>>>>>> were gone.
>>>>>>>>>>
>>>>>>>>>> Some of the posts I've read say the printer won't be removed
>>>>>>>>>> without user interaction, however, my Event Log makes me believe
>>>>>>>>>> differently. Some of the posts indicate the reason the install
>>>>>>>>>> fails is a permissions issue. I can believe that because of all
>>>>>>>>>> of the problems with "Access Denied" messages from Vista.
>>>>>>>>>>
>>>>>>>>>> I'm posting to this group because some people from Microsoft
>>>>>>>>>> reply, whereas, no one from HP ever responds to any of the posts
>>>>>>>>>> on their forums or if HP people do respond, they never identify
>>>>>>>>>> themselves. If I was HP and had a solution, I would post it as a
>>>>>>>>>> highlighted link on my main web site based on the number of
>>>>>>>>>> complaints in their forums and the effect it must be having on
>>>>>>>>>> their reputation.
>>>>>>>>>>
>>>>>>>>>> As I've pointed out, I've tried all of the suggestions I can find
>>>>>>>>>> but have not found any that allow me to set up the printer on my
>>>>>>>>>> system. Does anyone have a solution to this problem?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Tom
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>

It's very easy to make a signed driver unsigned. It's as simple as adding a
space in one of the inf files.

The unsigned driver may not be the driver for the printer. You'd need some
tools to verify signing. For printer drivers, I normally just run through
the add driver wizard, but this will not confirm storage drivers, only
printer class devices.

When you Launch Add Driver, is there a list of manufactures and models on
the Printer Driver Selection page?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:ur0w7rPoIHA.4024@TK2MSFTNGP06.phx.gbl...
> Alan,
>
> At the same time the scanner is installed, an "Unknown Device" is
> inatalled on my system. When I restart my system, a box pops up asking if
> I want to install a driver for my device. When I select the "Recommended"
> selction, to search for a driver, it pauses for several minutes and
> another box comes up. This box says:
>
> "Windows encountered a problem installing the driver software for your
> device.
> Windows found driver software for your device but encountered an error
> while atempting to install it.
> HP Officejet Pro L7500 series
> An error occurred during the installation of the device.
> The driver cannot be installed because it is either not digitally signed
> or not signed in the appropriate manner. Contact your hardware vendor.
> If you know the manufacturer of your device, you can visit its website and
> check the support section for driver software."
>
> I'm sorry I didn't tell you this before but I have had this happen every
> time I tried to let Windows try to install a driver for the "Unknown
> Device". Every driver I have looked at is either signed by HP or
> Microsoft so I don't know where the unsigned driver is comng from.
>
> Do you have any suggestions?
>
> Thanks,
> Tom
>
> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
> news:%230408C8nIHA.1580@TK2MSFTNGP06.phx.gbl...
>> Alan,
>>
>> Yes, the WIA service is configured to start automatically on both systems
>> and their dependencies are the same, Remote Procedure Call (RPC) and
>> Shell Hardware Detection.
>>
>> Do you think getting WIA to respond before timing out is the solution?
>>
>> Thanks,
>> Tom
>>
>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>> news:OEPlh6xnIHA.4036@TK2MSFTNGP05.phx.gbl...
>>> I'm not a scanner guy. If it prints I'm happy. I assume you enabled
>>> the WIA service to start automatically. Verify the service is
>>> configured the same on the working and non working system. Check the
>>> dependency tab.
>>>
>>> I'll forward the info to someone on the WIA team.
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>> news:%23wgyCFxnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>>> Alan,
>>>>
>>>> I checked my event log after getting the "HP Network Devices Support
>>>> has stopped working" message and one of the errors was:
>>>>
>>>> "The machine-default permission settings do not grant Local Activation
>>>> permission for the COM Server application with CLSID
>>>> {10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
>>>> SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This
>>>> security permission can be modified using the Component Services
>>>> administrative tool."
>>>>
>>>> I started Component Services and changed the default permissions to
>>>> allow Local Service launch permission then I tried the installation
>>>> again. After giving Local Service launch permission, I still got the
>>>> "HP Network Devices Support has stopped working" message but the event
>>>> log showed the following:
>>>>
>>>> "A timeout (30000 milliseconds) was reached while waiting for a
>>>> transaction response from the stisvc service."
>>>>
>>>> I researched stisvc and found it was the Windows Image Acquisition
>>>> (WIA) service. I have no clue why it is not responding or why the
>>>> installation needs to acquire an image but maybe if I solve this
>>>> timeout problem, the installation will complete. Do you have any
>>>> suggestions about why WIA is timing out?
>>>>
>>>> The installation on my system now has the scanner installed. Device
>>>> Manager shows it installed on port 192.168.1.15,subnet:192.168.1.0/24,
>>>> but, Scanners and Cameras in Control Panel shows the port as AUTO,
>>>> When I test the scanner from Scanners and Cameras in Control Panel, it
>>>> says "Your imaging device successfully completed the diagnostic test."
>>>>
>>>> As I said before, I can install the printer using "Add printer..." in
>>>> Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
>>>> wondering about trying to install the printer and fax manually using
>>>> "Add printer..." to the same port as my working system, TCP/IP port on
>>>> 192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP
>>>> installation would complete.
>>>>
>>>> Is there any difference in using the command line you sent to install
>>>> the printer and installing it via Control Panel "Add printer..."?
>>>>
>>>> I can successfully ping the printer using its IP address, 192.168.1.15.
>>>> I don't know how to find the name of the network card but isn't pinging
>>>> the IP address the same thing?
>>>>
>>>> I shared the printer on my working system and can connect to it from my
>>>> system and install the driver. Also, I am currently remoted into my
>>>> system and when I open Printers in Control Panel, I see both the
>>>> printer and fax installed as "Redirected" on ports TS003 and TS005
>>>> which you indicated were terminal service ports. I don't understand
>>>> why the printer and fax are installed when I remote in but aren't found
>>>> by the HP installation package. Do you know why this happens?
>>>>
>>>> Any suggestions about how I should proceed will be greatly appreciated.
>>>>
>>>> Thanks,
>>>> Tom
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>> news:uJ$xjHmnIHA.4140@TK2MSFTNGP04.phx.gbl...
>>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>> news:OiEPOEmnIHA.4744@TK2MSFTNGP06.phx.gbl...
>>>>>>I don't know why HP Network software is running. I don't think it's
>>>>>>required to print.
>>>>>>
>>>>>>
>>>>>> Can you ping the hostname of the printer network card? The default
>>>>>> is NPI??????, where ? represents a unique hex value.
>>>>>>
>>>>>> I assume at this point the 7580 printer driver is not installed. Can
>>>>>> you share the printer from the working Vista machine in order to make
>>>>>> a connection from machine 2 and install the driver?
>>>>>>
>>>>>> Once the print driver is installed launch Add Network Printer from
>>>>>> printmanagement.msc or from command line
>>>>>>
>>>>>> rundll32 printui.dll,PrintUIEntry /ip
>>>>>>
>>>>>> enter the hostname or IP and select the driver from the list of
>>>>>> installed drivers.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Alan Morris
>>>>>> Windows Printing Team
>>>>>> Search the Microsoft Knowledge Base here:
>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>> news:%23uliPMrlIHA.2396@TK2MSFTNGP02.phx.gbl...
>>>>>>> Alan,
>>>>>>>
>>>>>>> The only way I have ever been able to print is after I went to
>>>>>>> Control Panel\Printers and selected "Add Printer..." and installed
>>>>>>> the printer. I never have successfully installed the printer form
>>>>>>> the HP installation package.
>>>>>>>
>>>>>>> When I installed it through "Add Printer...", the printer was not
>>>>>>> found so I searched by IP address so it was installed on a TCP/IP
>>>>>>> port. It then printed the standard Windows test page.
>>>>>>>
>>>>>>> When I install the printer on the other Vista system, an HP test
>>>>>>> page was printed. By the way, the system, where the device was
>>>>>>> successfully installed, was installed from the CD but neither the CD
>>>>>>> nor the newer "Full Install Package" I downloaded from the HP site
>>>>>>> works with my system.
>>>>>>>
>>>>>>> I saw a thread from last year where you had responded and mentioned
>>>>>>> printmanagement.msc. You also mentioned something about
>>>>>>> authentication in one of your replies but didn't elaborate. When I
>>>>>>> checked the printer in printmanagement.msd, none of the boxes were
>>>>>>> checked under Permissions for my user name. Do you think it would
>>>>>>> help if I let the installation proceed until I see the printer again
>>>>>>> in printmanagement.msc and set permissions for my user name before
>>>>>>> letting the installation go on?
>>>>>>>
>>>>>>> As far as the "HP Network Devices Support" service is concerned, I
>>>>>>> don't understand why it is necessary when the printer has a static
>>>>>>> IP address and the installation has detected my device. It is only
>>>>>>> when the installation tries to complete that the install fails. It
>>>>>>> has found the printer but doesn't complete the install and never
>>>>>>> offers any information about why it didn't complete.
>>>>>>>
>>>>>>> I am considering exporting all the registry keys containing
>>>>>>> "Officejet" or "192.168.1.15" from the Vista system where the
>>>>>>> printer works and importing them into the registry on my system to
>>>>>>> see if the printer works or the installation succeeds. Do you think
>>>>>>> this would work?
>>>>>>>
>>>>>>> If you get this before you leave, I would really appreciate any
>>>>>>> thoughts you have.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Tom
>>>>>>>
>>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>>> news:OBYd4qmlIHA.3636@TK2MSFTNGP02.phx.gbl...
>>>>>>>> If you can install and print, it's not a printing issue so I doubt
>>>>>>>> the issue regards permission on the print drivers directory.
>>>>>>>>
>>>>>>>> So I assume the "HP Network Devices Support" software is still
>>>>>>>> running on the other machines. See if you can figure out where
>>>>>>>> this software lives and the binaries it uses and compare the files
>>>>>>>> from the working machine to the other
>>>>>>>>
>>>>>>>> You are no incorrect, the system setup issue was fixed in SP1.
>>>>>>>>
>>>>>>>> How does HP setup the device to print over the network? Is this an
>>>>>>>> HP network port or do they use the MS Standard TCP/IP Port?
>>>>>>>>
>>>>>>>> I'll be gone next week so I can't get back to you on this.
>>>>>>>>
>>>>>>>> --
>>>>>>>> Alan Morris
>>>>>>>> Windows Printing Team
>>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>>
>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>>> rights.
>>>>>>>>
>>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>>> news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
>>>>>>>>> Alan,
>>>>>>>>>
>>>>>>>>> I glad you responded. I've seen your posts and you seem to know
>>>>>>>>> as much as anyone else whose messages I've read.
>>>>>>>>>
>>>>>>>>> Unfortunately, I've already looked at the KB article you suggested
>>>>>>>>> and checked the version of the Setupapi.dll on my system and I
>>>>>>>>> have a newer version installed. I had already applied Service
>>>>>>>>> Pack 1 on both systems running Vista before installiing the
>>>>>>>>> printer. My assumption, possibly incorrect, is that the newer
>>>>>>>>> verion of the files already have the fix. I have tried, multiple
>>>>>>>>> times, deleting INFCACHE.1 and it does not make any difference.
>>>>>>>>>
>>>>>>>>> Your post regarding authentication was the one that intrigued me.
>>>>>>>>> I was going to compare the permissions on the
>>>>>>>>> C:\Windows\System32\spool directory on the system with the system
>>>>>>>>> with the successful install and the system I can't install to see
>>>>>>>>> if there was a difference. About the time I was ready to attempt
>>>>>>>>> the comparison, I got the Event Log messages I reported and the
>>>>>>>>> printer was no longer available. Do you think this could be a
>>>>>>>>> permissons issue? If so, why would two systems running the same
>>>>>>>>> fixes and service pack on the same network/domain behave so
>>>>>>>>> differently?
>>>>>>>>>
>>>>>>>>> Do you have any other ideas about what I can try because at this
>>>>>>>>> point I'm ready to try anything?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Tom
>>>>>>>>>
>>>>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in
>>>>>>>>> message news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>>>>>>>>>> the (redirected) printers are from a TS session.
>>>>>>>>>>
>>>>>>>>>> "HP Network Devices Support has stopped working". This is
>>>>>>>>>> software from HP
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This might be the problem
>>>>>>>>>>
>>>>>>>>>> Error message when you try to install a new hardware device in
>>>>>>>>>> Windows Vista: "Windows encountered a problem installing the
>>>>>>>>>> driver software for your device"
>>>>>>>>>> http://support.microsoft.com/kb/937187
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Alan Morris
>>>>>>>>>> Windows Printing Team
>>>>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>>>>
>>>>>>>>>> This posting is provided "AS IS" with no warranties, and confers
>>>>>>>>>> no rights.
>>>>>>>>>>
>>>>>>>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>>>>>>>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>>>>>>>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and
>>>>>>>>>>>have successfully installed it on another Vista system and a
>>>>>>>>>>>Windows 2003 server. I am having problems installing it on my
>>>>>>>>>>>system which also runs Vista. I have assigned a static IP
>>>>>>>>>>>address, 192.168.1.15, to the printer and can ping it and use IE
>>>>>>>>>>>to navigate to http://192.168.1.15 and view its properties.
>>>>>>>>>>>
>>>>>>>>>>> When I initially tried to install the printer, I got to the
>>>>>>>>>>> "Device Setup" screen which reported that "Device Detected"
>>>>>>>>>>> which was followed by a message saying "Device Setup has failed
>>>>>>>>>>> to complete." with a red circle containing a white 'X'. A
>>>>>>>>>>> Windows message box popped up with the message "HP Network
>>>>>>>>>>> Devices Support has stopped working". I clicked "Check online
>>>>>>>>>>> for a solution (recommended)" in this message box but no
>>>>>>>>>>> solution was found but I have sent more than a half-dozen
>>>>>>>>>>> problem reports to Microsoft.
>>>>>>>>>>>
>>>>>>>>>>> Then, I made the mistake of clicking "Next" to continue the
>>>>>>>>>>> installation thinking I could set the printer up manually after
>>>>>>>>>>> the wizard completed. After the wizard completed, I tried
>>>>>>>>>>> running setup.exe again to install the printer but this time it
>>>>>>>>>>> couldn't even detect the device.
>>>>>>>>>>>
>>>>>>>>>>> I searched for a reso