In article <76A52061-3E69-4B7D-A47A-293A6A5C969D@microsoft.com>, Mei wrote:
> I want to use the same HP Image Zone that*
> I had on my old computer. *My printer is an HP Photosmart 3210 All-in-One and*
> the scanning feature is very important to me. *I have the program software*
> that came with the printer, but my computer will not allow it to be*
Is the "software that came with the printer" the VISTA specific items that are
If not then download the various files on that page including the fixes and
utilities and install them but only do this after you have unplugged the USB
cable for the AIO printer from the PC end, deleted any icons in Control Panel /
Printers and in Control Panel / Fax & Scan, Uninstalled any HP software relating
to the AIO from Control Panel / Remove Programs and rebooted the computer.
Do not plug that USB cable into the PC until installation tells you to or until
you reach Finish.
After installing and checking that the AIO works check to see if you have Image
Zone installed as part of the package or not. If it is installed it should be
OK; if it is not installed then I suspect there is no VISTA version so try
installing the version you have for XP as follows.
Unplug the printer USB cable from the PC
Check Control Panel / Remove Programs to see that there is no version of Image
Zone there. If there is uninstall it and reboot the PC.
Locate the Image Zone file on your computer hard drive (or the CD that came with
the AIO) and right mouse click on the file that starts the installation. Click
on Properties / Compatibility TAB and check the box along side Compatibility
Mode and select XP with SP1 then move down the TAB and check Run as
Administrator and OK your way out.
If installation of Image Zone does not start on its own, then find that same
file again, right mouse click on it again and select Run as Administrator in the
Context Menu that appears.
I'm not in XP at the moment but I will be later and I'll check to see if I have
Image Zone there and if so what version it is -- on XP it is ver 5.0 but I think
there is a 5.1
I'll post another message later about my VISTA installation.
BTW What version of VISTA do you have? The Home Editions do not come with
Microsoft's Fax & Scan Utility so you will be dependent on a third party
solution which may be in your HP Software.