ARRRGGG!!! Can't Install Network Printers

When I go to "Add a Printer" dialog box, if I select "Add a network,
wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and my
add printer dialog box disappears. It doesn't do this if I select "Add a
local printer." I just recently upgraded from XP. Anyone else ran into this?


Thanks!!!

Tim

I can but only under "special" conditions. I don't suppose your user
account is in a domain.

Be sure to send the crash reports when you are online.

Can you add the printer using printmanagement.msc?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tim" <Tim@discussions.microsoft.com> wrote in message
news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
> When I go to "Add a Printer" dialog box, if I select "Add a network,
> wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
> my
> add printer dialog box disappears. It doesn't do this if I select "Add a
> local printer." I just recently upgraded from XP. Anyone else ran into
> this?
>
>
> Thanks!!!
>
> Tim

I'm having the same problem with the printers.


"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OHQtU2EYHHA.4440@TK2MSFTNGP03.phx.gbl...
>I can but only under "special" conditions. I don't suppose your user
>account is in a domain.
>
> Be sure to send the crash reports when you are online.
>
> Can you add the printer using printmanagement.msc?
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Tim" <Tim@discussions.microsoft.com> wrote in message
> news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
>> When I go to "Add a Printer" dialog box, if I select "Add a network,
>> wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
>> my
>> add printer dialog box disappears. It doesn't do this if I select "Add a
>> local printer." I just recently upgraded from XP. Anyone else ran into
>> this?
>>
>>
>> Thanks!!!
>>
>> Tim
>
>

Are you joined to a domain?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Brian Williams" <one@two.com> wrote in message
news:EC5C4EA7-51C3-4539-B96A-D02414DD9281@microsoft.com...
> I'm having the same problem with the printers.
>
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:OHQtU2EYHHA.4440@TK2MSFTNGP03.phx.gbl...
>>I can but only under "special" conditions. I don't suppose your user
>>account is in a domain.
>>
>> Be sure to send the crash reports when you are online.
>>
>> Can you add the printer using printmanagement.msc?
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tim" <Tim@discussions.microsoft.com> wrote in message
>> news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
>>> When I go to "Add a Printer" dialog box, if I select "Add a network,
>>> wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
>>> my
>>> add printer dialog box disappears. It doesn't do this if I select "Add a
>>> local printer." I just recently upgraded from XP. Anyone else ran into
>>> this?
>>>
>>>
>>> Thanks!!!
>>>
>>> Tim
>>
>>
>

Yes, my user account is part of a domain. It doesn't even prompt me to send
the crash report. Seconds after trying to add the printer I get a message:
"Windows Explorer has stopped working. Windows is checking for a solution to
the problem." That box disappears and I get "Windows Explorer is restarting."
Then the whole dialog box just disappears and I'm back to square one. I'm
stumped on this one.

-Tim




"Alan Morris [MSFT]" wrote:

> I can but only under "special" conditions. I don't suppose your user
> account is in a domain.
>
> Be sure to send the crash reports when you are online.
>
> Can you add the printer using printmanagement.msc?
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Tim" <Tim@discussions.microsoft.com> wrote in message
> news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
> > When I go to "Add a Printer" dialog box, if I select "Add a network,
> > wireless, or Bluetooth printer", Windows Explorer crashes, restarts, and
> > my
> > add printer dialog box disappears. It doesn't do this if I select "Add a
> > local printer." I just recently upgraded from XP. Anyone else ran into
> > this?
> >
> >
> > Thanks!!!
> >
> > Tim
>
>
>

How is your domain account configured? Do you have a domain account and a
local account with the same name?

Is the domain user on the same domain as the machine account?


the next step is actually debugging the failure in the explorer process.

search the machine for *.dmp files near the time of the failures.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tim" <Tim@discussions.microsoft.com> wrote in message
news:2599ABC6-CA03-4967-91FD-314704F6A81D@microsoft.com...
> Yes, my user account is part of a domain. It doesn't even prompt me to
> send
> the crash report. Seconds after trying to add the printer I get a message:
> "Windows Explorer has stopped working. Windows is checking for a solution
> to
> the problem." That box disappears and I get "Windows Explorer is
> restarting."
> Then the whole dialog box just disappears and I'm back to square one. I'm
> stumped on this one.
>
> -Tim
>
>
>
>
> "Alan Morris [MSFT]" wrote:
>
>> I can but only under "special" conditions. I don't suppose your user
>> account is in a domain.
>>
>> Be sure to send the crash reports when you are online.
>>
>> Can you add the printer using printmanagement.msc?
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tim" <Tim@discussions.microsoft.com> wrote in message
>> news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
>> > When I go to "Add a Printer" dialog box, if I select "Add a network,
>> > wireless, or Bluetooth printer", Windows Explorer crashes, restarts,
>> > and
>> > my
>> > add printer dialog box disappears. It doesn't do this if I select "Add
>> > a
>> > local printer." I just recently upgraded from XP. Anyone else ran into
>> > this?
>> >
>> >
>> > Thanks!!!
>> >
>> > Tim
>>
>>
>>

Hello all,

I have the same problem with all XP pc on china site.

When i clic 'Add printer' i have a memory cannot be read on explorer...


"Alan Morris [MSFT]" wrote:

> How is your domain account configured? Do you have a domain account and a
> local account with the same name?
>
> Is the domain user on the same domain as the machine account?
>
>
> the next step is actually debugging the failure in the explorer process.
>
> search the machine for *.dmp files near the time of the failures.
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Tim" <Tim@discussions.microsoft.com> wrote in message
> news:2599ABC6-CA03-4967-91FD-314704F6A81D@microsoft.com...
> > Yes, my user account is part of a domain. It doesn't even prompt me to
> > send
> > the crash report. Seconds after trying to add the printer I get a message:
> > "Windows Explorer has stopped working. Windows is checking for a solution
> > to
> > the problem." That box disappears and I get "Windows Explorer is
> > restarting."
> > Then the whole dialog box just disappears and I'm back to square one. I'm
> > stumped on this one.
> >
> > -Tim
> >
> >
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> I can but only under "special" conditions. I don't suppose your user
> >> account is in a domain.
> >>
> >> Be sure to send the crash reports when you are online.
> >>
> >> Can you add the printer using printmanagement.msc?
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Tim" <Tim@discussions.microsoft.com> wrote in message
> >> news:7FA9E4C7-FB9B-47F4-BE50-8FA641BA9110@microsoft.com...
> >> > When I go to "Add a Printer" dialog box, if I select "Add a network,
> >> > wireless, or Bluetooth printer", Windows Explorer crashes, restarts,
> >> > and
> >> > my
> >> > add printer dialog box disappears. It doesn't do this if I select "Add
> >> > a
> >> > local printer." I just recently upgraded from XP. Anyone else ran into
> >> > this?
> >> >
> >> >
> >> > Thanks!!!
> >> >
> >> > Tim
> >>
> >>
> >>
>
>
>

If i launch the wizard with command dos, it working fine.

rundll32 printui.dll,PrintUIEntry /id