"Alan Morris [MSFT]" <email@example.com> wrote in message
> You probably need the core setup files that correct this issue?
> Error message when you try to install a new hardware device in Windows
> Vista: "Windows encountered a problem installing the driver software for
> your device"
I get no error message. There's no indication at this time that anything is
This computer is at a friend's house, and I got only a half-hour to work on
it today. I have to return.
The problem has to do with an HP printer that was installed on two USB
ports, then deleted on both ports. There is also an Epson printer installed
on one USB port.
Here's what I did so far. I renamed INFCACHE.1 to INFCACHE.1.old. But upon
rebooting I did not get a "Found New Hardware" message when I physically
connected the HP printer, nor did I see a new INFCACHE.1 file. So I renamed
the original (only) INFCACHE.1.old file back to it's oringinal name and
Then I tried to manually install the HP, but not knowing which port to
assign, I guessed one. The install was normal except Vista said the drivers
were already installed. I guessed at which port to assign; it was not
correct because the printer didn't print. So I canceled the print job, but
the test page is stuck in the print queue and refuses to disappear even
though it says "Deleting". I had to leave at this point. I'll return and
work on it more later.