Print wizard differences

On another topic related to printing, have you ever seen this error from the
event log and do you think it would cause the PC to reboot? It's Vista Home
Premium. The below paragraph is what was sent to me.

The error category is called either
"none" or "event processing". There seems to be a lot of "warnings leading
up to the errors called "SpoolerWin32SPL" whatever that means.

This has been going on since the day I put this PC into service. (Sept '07).

I googled it and really didn't see anything about rebooting. I talked to
the computer store where we got the machine and they suggested a power
supply which they borrowed to me and I'll install tonight, Also they think
the memory could be defective or the CPU.

It just reboots itself for no reason and the event viewer (last time) said
"windows rebooted unexpectedly". Not much help.

Thanks Alan,

...Chip..


"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OCMXVdrXIHA.5816@TK2MSFTNGP06.phx.gbl...
> Thanks for giving the all clear. If Microsoft sent any kind of survey
> with the hotfix could you please fill out any forms and say that the
> hotfix addressed the issue.
>
> Sorry for getting you off track by suggesting a call to MS. I never have
> to get QFEs since I can go straight the person who fixed the problem (and
> generally wrote the problem code as well).
>
> Was the process fairly straight forward? Just an email request?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
> news:A496EEFA-82C4-41CA-AE75-89A8BD75F10B@microsoft.com...
>> THANK YOU! That was the answer. Installed that hotfix and those two
>> items and I am sure allot more fell into place. I was able to install
>> one of my network printers with no problem at all, and it installed both
>> of my thumb drives!
>>
>> Thanks again!
>>
>> ..Chip..
>>
>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>> news:OKGn1meXIHA.5784@TK2MSFTNGP03.phx.gbl...
>>> You need to install the setup fix. The issue you are experiencing is
>>> not a printing issue even though what you first notice were no print
>>> drivers, all drivers included in Vista on the machine are impacted.
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>> news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@microsoft.com...
>>>> Its gets better. I download that hot fix (have not installed it yet).
>>>> There are more problems. This operating systems appears to be missing
>>>> ALL drivers. I tried to install the printer locally last night, it
>>>> went to Windows Update (where it could not find the driver). This
>>>> morning while trying something else I found on the MS KB, (kbprint
>>>> KB158356). I inserted two different thumb drives and it won't install
>>>> those either, again it just wants to go to Windows Update where it
>>>> didn't find the drivers. XP has the drivers for both of these thumb
>>>> drives (I just used them yesterday at work with no problem). The only
>>>> time I ever had to download a driver for 1 of these thumb drives when I
>>>> was using it with WIN98!
>>>>
>>>> Can I do a repair like I could with XP? Can I use MY Vista Ultimate
>>>> DVD to repair this Vista Business installation? Doesn't the DVD have
>>>> ALL versions on it?
>>>>
>>>> Thanks.
>>>>
>>>> ..Chip..
>>>>
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>> news:%23hBN$sFXIHA.5984@TK2MSFTNGP06.phx.gbl...
>>>>> You will need the system setup files that fix the problem
>>>>>
>>>>>
>>>>>
>>>>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>>>>
>>>>> This will fix the issue when the printer manufacturer model page only
>>>>> contains a few models. I think another symptom is the USB device will
>>>>> not
>>>>> automatically install inbox drivers.
>>>>>
>>>>>
>>>>>
>>>>> Error message when you try to install a new hardware device in Windows
>>>>> Vista: "Windows encountered a problem installing the driver software
>>>>> for
>>>>> your device"
>>>>>
>>>>> http://support.microsoft.com/kb/937187
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@microsoft.com...
>>>>>> Unless I am missing something on that link you provided it says the
>>>>>> drivers are built into Vista and gives no link to download them.
>>>>>>
>>>>>> "Chuck" <cdkuder@msn.com> wrote in message
>>>>>> news:%23rOqt$5WIHA.4808@TK2MSFTNGP05.phx.gbl...
>>>>>>>I assume that the laptop has OEM vista installed, and is likely a non
>>>>>>>HP
>>>>>>> laptop.
>>>>>>> If so, you may find that some of the printer drivers found on the
>>>>>>> retail
>>>>>>> versions are missing.
>>>>>>> (At least, this has been a common problem in the past.)
>>>>>>> The URL below should get you to the correct page to select and
>>>>>>> download the
>>>>>>> needed drivers.
>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s... lang=en&cc=us
>>>>>>>
>>>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@microsoft.com...
>>>>>>>> Hello.
>>>>>>>>
>>>>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>>>>> appears
>>>>>>>> instead of setting it up as a network printer, I install as local
>>>>>>>> printer
>>>>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>>>>> printer.
>>>>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>>>>> printer
>>>>>>>> wizard or there is something wrong with this laptop.
>>>>>>>>
>>>>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>>>>> manufactures
>>>>>>>> and models. On this laptop with Vista Business, the wizard looks
>>>>>>>> the same
>>>>>>>> but never shows the list of manufactures or models. I have a
>>>>>>>> choice of
>>>>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>>>>> printer
>>>>>>>> for Vista I choose 'window update', but it only has 5 Deskjet
>>>>>>>> printers and
>>>>>>>> none are the one I have (920c). I have installed two of the drives
>>>>>>>> from
>>>>>>>> this location and can get the printer to send a blank piece of
>>>>>>>> paper
>>>>>>> (which
>>>>>>>> is good, it shows I have the connection to the network printer), I
>>>>>>>> just
>>>>>>> have
>>>>>>>> the wrong driver.
>>>>>>>>
>>>>>>>> 1. Tell me if this will work. Install the printer locally, then
>>>>>>>> try the
>>>>>>>> local port to connect to the printer and let it use the drivers it
>>>>>>>> used to
>>>>>>>> install it locally? OR
>>>>>>>>
>>>>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk and
>>>>>>>> make
>>>>>>> it
>>>>>>>> search the DVD for the driver. I guess I could do the same with
>>>>>>>> the
>>>>>>> current
>>>>>>>> install as the drivers have to be there somewhere, don't they?
>>>>>>>>
>>>>>>>> Appreciate any help to get this printer online.
>>>>>>>>
>>>>>>>> Thanks.
>>>>>>>>
>>>>>>>> ..Chip..
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>

You will see event 4 from Win32spl. The spooler is attempting to open a
nonexistent key. You can stop the errors just by adding \Connections key at
the specified location. This is the system account which can have
connection if you have a service running in the system account but the
spooler just pops the error since the key does not exist. It's not causing
the reboot issue for sure. I'll see if someone can write a Knowledge Base
article on getting rid of the error since the spooler so blissfully,
faithfully logs it.

The print spooler failed to reopen an existing printer connection because it
could not read the configuration information from the registry key
S-1-5-18\Printers\Connections. The print spooler could not open the registry
key.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Charles Shapiro" <cshapiro2@cox.net> wrote in message
news30E6A87-F120-4CFF-B931-F80FEEC4F785@microsoft.com...
> On another topic related to printing, have you ever seen this error from
> the event log and do you think it would cause the PC to reboot? It's
> Vista Home Premium. The below paragraph is what was sent to me.
>
> The error category is called either
> "none" or "event processing". There seems to be a lot of "warnings
> leading
> up to the errors called "SpoolerWin32SPL" whatever that means.
>
> This has been going on since the day I put this PC into service. (Sept
> '07).
>
> I googled it and really didn't see anything about rebooting. I talked to
> the computer store where we got the machine and they suggested a power
> supply which they borrowed to me and I'll install tonight, Also they
> think the memory could be defective or the CPU.
>
> It just reboots itself for no reason and the event viewer (last time) said
> "windows rebooted unexpectedly". Not much help.
>
> Thanks Alan,
>
> ..Chip..
>
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:OCMXVdrXIHA.5816@TK2MSFTNGP06.phx.gbl...
>> Thanks for giving the all clear. If Microsoft sent any kind of survey
>> with the hotfix could you please fill out any forms and say that the
>> hotfix addressed the issue.
>>
>> Sorry for getting you off track by suggesting a call to MS. I never
>> have to get QFEs since I can go straight the person who fixed the problem
>> (and generally wrote the problem code as well).
>>
>> Was the process fairly straight forward? Just an email request?
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>> news:A496EEFA-82C4-41CA-AE75-89A8BD75F10B@microsoft.com...
>>> THANK YOU! That was the answer. Installed that hotfix and those two
>>> items and I am sure allot more fell into place. I was able to install
>>> one of my network printers with no problem at all, and it installed both
>>> of my thumb drives!
>>>
>>> Thanks again!
>>>
>>> ..Chip..
>>>
>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>> news:OKGn1meXIHA.5784@TK2MSFTNGP03.phx.gbl...
>>>> You need to install the setup fix. The issue you are experiencing is
>>>> not a printing issue even though what you first notice were no print
>>>> drivers, all drivers included in Vista on the machine are impacted.
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/search/?adv=1
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>> news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@microsoft.com...
>>>>> Its gets better. I download that hot fix (have not installed it
>>>>> yet). There are more problems. This operating systems appears to be
>>>>> missing ALL drivers. I tried to install the printer locally last
>>>>> night, it went to Windows Update (where it could not find the driver).
>>>>> This morning while trying something else I found on the MS KB,
>>>>> (kbprint KB158356). I inserted two different thumb drives and it won't
>>>>> install those either, again it just wants to go to Windows Update
>>>>> where it didn't find the drivers. XP has the drivers for both of
>>>>> these thumb drives (I just used them yesterday at work with no
>>>>> problem). The only time I ever had to download a driver for 1 of
>>>>> these thumb drives when I was using it with WIN98!
>>>>>
>>>>> Can I do a repair like I could with XP? Can I use MY Vista Ultimate
>>>>> DVD to repair this Vista Business installation? Doesn't the DVD have
>>>>> ALL versions on it?
>>>>>
>>>>> Thanks.
>>>>>
>>>>> ..Chip..
>>>>>
>>>>>
>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>> news:%23hBN$sFXIHA.5984@TK2MSFTNGP06.phx.gbl...
>>>>>> You will need the system setup files that fix the problem
>>>>>>
>>>>>>
>>>>>>
>>>>>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>>>>>
>>>>>> This will fix the issue when the printer manufacturer model page only
>>>>>> contains a few models. I think another symptom is the USB device
>>>>>> will not
>>>>>> automatically install inbox drivers.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Error message when you try to install a new hardware device in
>>>>>> Windows
>>>>>> Vista: "Windows encountered a problem installing the driver software
>>>>>> for
>>>>>> your device"
>>>>>>
>>>>>> http://support.microsoft.com/kb/937187
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Alan Morris
>>>>>> Windows Printing Team
>>>>>> Search the Microsoft Knowledge Base here:
>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@microsoft.com...
>>>>>>> Unless I am missing something on that link you provided it says the
>>>>>>> drivers are built into Vista and gives no link to download them.
>>>>>>>
>>>>>>> "Chuck" <cdkuder@msn.com> wrote in message
>>>>>>> news:%23rOqt$5WIHA.4808@TK2MSFTNGP05.phx.gbl...
>>>>>>>>I assume that the laptop has OEM vista installed, and is likely a
>>>>>>>>non HP
>>>>>>>> laptop.
>>>>>>>> If so, you may find that some of the printer drivers found on the
>>>>>>>> retail
>>>>>>>> versions are missing.
>>>>>>>> (At least, this has been a common problem in the past.)
>>>>>>>> The URL below should get you to the correct page to select and
>>>>>>>> download the
>>>>>>>> needed drivers.
>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s... lang=en&cc=us
>>>>>>>>
>>>>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@microsoft.com...
>>>>>>>>> Hello.
>>>>>>>>>
>>>>>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>>>>>> appears
>>>>>>>>> instead of setting it up as a network printer, I install as local
>>>>>>>>> printer
>>>>>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>>>>>> printer.
>>>>>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>>>>>> printer
>>>>>>>>> wizard or there is something wrong with this laptop.
>>>>>>>>>
>>>>>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>>>>>> manufactures
>>>>>>>>> and models. On this laptop with Vista Business, the wizard looks
>>>>>>>>> the same
>>>>>>>>> but never shows the list of manufactures or models. I have a
>>>>>>>>> choice of
>>>>>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>>>>>> printer
>>>>>>>>> for Vista I choose 'window update', but it only has 5 Deskjet
>>>>>>>>> printers and
>>>>>>>>> none are the one I have (920c). I have installed two of the
>>>>>>>>> drives from
>>>>>>>>> this location and can get the printer to send a blank piece of
>>>>>>>>> paper
>>>>>>>> (which
>>>>>>>>> is good, it shows I have the connection to the network printer), I
>>>>>>>>> just
>>>>>>>> have
>>>>>>>>> the wrong driver.
>>>>>>>>>
>>>>>>>>> 1. Tell me if this will work. Install the printer locally, then
>>>>>>>>> try the
>>>>>>>>> local port to connect to the printer and let it use the drivers it
>>>>>>>>> used to
>>>>>>>>> install it locally? OR
>>>>>>>>>
>>>>>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk
>>>>>>>>> and make
>>>>>>>> it
>>>>>>>>> search the DVD for the driver. I guess I could do the same with
>>>>>>>>> the
>>>>>>>> current
>>>>>>>>> install as the drivers have to be there somewhere, don't they?
>>>>>>>>>
>>>>>>>>> Appreciate any help to get this printer online.
>>>>>>>>>
>>>>>>>>> Thanks.
>>>>>>>>>
>>>>>>>>> ..Chip..
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>

Thanks Alan.

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:ucDGmR3XIHA.6140@TK2MSFTNGP02.phx.gbl...
> You will see event 4 from Win32spl. The spooler is attempting to open a
> nonexistent key. You can stop the errors just by adding \Connections key
> at the specified location. This is the system account which can have
> connection if you have a service running in the system account but the
> spooler just pops the error since the key does not exist. It's not
> causing the reboot issue for sure. I'll see if someone can write a
> Knowledge Base article on getting rid of the error since the spooler so
> blissfully, faithfully logs it.
>
> The print spooler failed to reopen an existing printer connection because
> it could not read the configuration information from the registry key
> S-1-5-18\Printers\Connections. The print spooler could not open the
> registry key.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
> news30E6A87-F120-4CFF-B931-F80FEEC4F785@microsoft.com...
>> On another topic related to printing, have you ever seen this error from
>> the event log and do you think it would cause the PC to reboot? It's
>> Vista Home Premium. The below paragraph is what was sent to me.
>>
>> The error category is called either
>> "none" or "event processing". There seems to be a lot of "warnings
>> leading
>> up to the errors called "SpoolerWin32SPL" whatever that means.
>>
>> This has been going on since the day I put this PC into service. (Sept
>> '07).
>>
>> I googled it and really didn't see anything about rebooting. I talked
>> to the computer store where we got the machine and they suggested a power
>> supply which they borrowed to me and I'll install tonight, Also they
>> think the memory could be defective or the CPU.
>>
>> It just reboots itself for no reason and the event viewer (last time)
>> said "windows rebooted unexpectedly". Not much help.
>>
>> Thanks Alan,
>>
>> ..Chip..
>>
>>
>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>> news:OCMXVdrXIHA.5816@TK2MSFTNGP06.phx.gbl...
>>> Thanks for giving the all clear. If Microsoft sent any kind of survey
>>> with the hotfix could you please fill out any forms and say that the
>>> hotfix addressed the issue.
>>>
>>> Sorry for getting you off track by suggesting a call to MS. I never
>>> have to get QFEs since I can go straight the person who fixed the
>>> problem (and generally wrote the problem code as well).
>>>
>>> Was the process fairly straight forward? Just an email request?
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>> news:A496EEFA-82C4-41CA-AE75-89A8BD75F10B@microsoft.com...
>>>> THANK YOU! That was the answer. Installed that hotfix and those two
>>>> items and I am sure allot more fell into place. I was able to install
>>>> one of my network printers with no problem at all, and it installed
>>>> both of my thumb drives!
>>>>
>>>> Thanks again!
>>>>
>>>> ..Chip..
>>>>
>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>> news:OKGn1meXIHA.5784@TK2MSFTNGP03.phx.gbl...
>>>>> You need to install the setup fix. The issue you are experiencing is
>>>>> not a printing issue even though what you first notice were no print
>>>>> drivers, all drivers included in Vista on the machine are impacted.
>>>>>
>>>>> --
>>>>> Alan Morris
>>>>> Windows Printing Team
>>>>> Search the Microsoft Knowledge Base here:
>>>>> http://support.microsoft.com/search/?adv=1
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>> news:5B7182E5-330B-4C67-8B31-2569ADA5D4CF@microsoft.com...
>>>>>> Its gets better. I download that hot fix (have not installed it
>>>>>> yet). There are more problems. This operating systems appears to be
>>>>>> missing ALL drivers. I tried to install the printer locally last
>>>>>> night, it went to Windows Update (where it could not find the
>>>>>> driver). This morning while trying something else I found on the MS
>>>>>> KB, (kbprint KB158356). I inserted two different thumb drives and it
>>>>>> won't install those either, again it just wants to go to Windows
>>>>>> Update where it didn't find the drivers. XP has the drivers for both
>>>>>> of these thumb drives (I just used them yesterday at work with no
>>>>>> problem). The only time I ever had to download a driver for 1 of
>>>>>> these thumb drives when I was using it with WIN98!
>>>>>>
>>>>>> Can I do a repair like I could with XP? Can I use MY Vista Ultimate
>>>>>> DVD to repair this Vista Business installation? Doesn't the DVD have
>>>>>> ALL versions on it?
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>> ..Chip..
>>>>>>
>>>>>>
>>>>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>>>>> news:%23hBN$sFXIHA.5984@TK2MSFTNGP06.phx.gbl...
>>>>>>> You will need the system setup files that fix the problem
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Call Microsoft for the QFE. There is not a charge for this bug fix.
>>>>>>>
>>>>>>> This will fix the issue when the printer manufacturer model page
>>>>>>> only
>>>>>>> contains a few models. I think another symptom is the USB device
>>>>>>> will not
>>>>>>> automatically install inbox drivers.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Error message when you try to install a new hardware device in
>>>>>>> Windows
>>>>>>> Vista: "Windows encountered a problem installing the driver software
>>>>>>> for
>>>>>>> your device"
>>>>>>>
>>>>>>> http://support.microsoft.com/kb/937187
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Alan Morris
>>>>>>> Windows Printing Team
>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>> http://support.microsoft.com/search/?adv=1
>>>>>>>
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights.
>>>>>>>
>>>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>>>> news:AE7E1AD1-FD9E-4ADA-99A5-E6F6503F997E@microsoft.com...
>>>>>>>> Unless I am missing something on that link you provided it says the
>>>>>>>> drivers are built into Vista and gives no link to download them.
>>>>>>>>
>>>>>>>> "Chuck" <cdkuder@msn.com> wrote in message
>>>>>>>> news:%23rOqt$5WIHA.4808@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>I assume that the laptop has OEM vista installed, and is likely a
>>>>>>>>>non HP
>>>>>>>>> laptop.
>>>>>>>>> If so, you may find that some of the printer drivers found on the
>>>>>>>>> retail
>>>>>>>>> versions are missing.
>>>>>>>>> (At least, this has been a common problem in the past.)
>>>>>>>>> The URL below should get you to the correct page to select and
>>>>>>>>> download the
>>>>>>>>> needed drivers.
>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/s... lang=en&cc=us
>>>>>>>>>
>>>>>>>>> "Charles Shapiro" <cshapiro2@cox.net> wrote in message
>>>>>>>>> news:AF175F6F-6FA0-4B31-B3BF-70B665233317@microsoft.com...
>>>>>>>>>> Hello.
>>>>>>>>>>
>>>>>>>>>> I am trying to get a Vista Laptop to print to a XP desktop. It
>>>>>>>>>> appears
>>>>>>>>>> instead of setting it up as a network printer, I install as local
>>>>>>>>>> printer
>>>>>>>>>> and use UNC naming(\\computername\printername) to connect to the
>>>>>>>>>> printer.
>>>>>>>>>> The problem I have it that Vista isn't consistent in it's add a
>>>>>>>>>> printer
>>>>>>>>>> wizard or there is something wrong with this laptop.
>>>>>>>>>>
>>>>>>>>>> On my Vista Ultimate when I go to add a printer I get a list of
>>>>>>>>> manufactures
>>>>>>>>>> and models. On this laptop with Vista Business, the wizard looks
>>>>>>>>>> the same
>>>>>>>>>> but never shows the list of manufactures or models. I have a
>>>>>>>>>> choice of
>>>>>>>>>> 'window update' or 'have disk'. Since there is no disk for an HP
>>>>>>>>>> printer
>>>>>>>>>> for Vista I choose 'window update', but it only has 5 Deskjet
>>>>>>>>>> printers and
>>>>>>>>>> none are the one I have (920c). I have installed two of the
>>>>>>>>>> drives from
>>>>>>>>>> this location and can get the printer to send a blank piece of
>>>>>>>>>> paper
>>>>>>>>> (which
>>>>>>>>>> is good, it shows I have the connection to the network printer),
>>>>>>>>>> I just
>>>>>>>>> have
>>>>>>>>>> the wrong driver.
>>>>>>>>>>
>>>>>>>>>> 1. Tell me if this will work. Install the printer locally, then
>>>>>>>>>> try the
>>>>>>>>>> local port to connect to the printer and let it use the drivers
>>>>>>>>>> it used to
>>>>>>>>>> install it locally? OR
>>>>>>>>>>
>>>>>>>>>> 2. Insert my Vista Ultimate DVD when it asks if I have the disk
>>>>>>>>>> and make
>>>>>>>>> it
>>>>>>>>>> search the DVD for the driver. I guess I could do the same with
>>>>>>>>>> the
>>>>>>>>> current
>>>>>>>>>> install as the drivers have to be there somewhere, don't they?
>>>>>>>>>>
>>>>>>>>>> Appreciate any help to get this printer online.
>>>>>>>>>>
>>>>>>>>>> Thanks.
>>>>>>>>>>
>>>>>>>>>> ..Chip..
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>