Duplex printing bug head to toe - HP printer

You have to send mail directly to me for the file. Read the message for my
email. No online needed. I cannot attach them.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
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This posting is provided "AS IS" with no warranties, and confers no rights.

"Xolek" <Xolek@discussions.microsoft.com> wrote in message
news:41EA2C8C-3D15-4C2E-9535-E4E9236E368F@microsoft.com...
> Thank you Alan,
> nothing more than wait for HP.
>
> I have found some kind of havy work arround: set the printer driver to
> "direct printing (Print directly to the printer)" then it works but of
> course
> without spooling (slow).
>
>
> "Alan Morris [MSFT]" wrote:
>
>> I have a text based change to the GPD file (modified by an HP driver
>> developer) that works on 32 and 64 bit systems.
>>
>> The only files I have are for the drivers that ship in Vista. The
>> updated
>> drivers need to be distributed by HP. No new drivers will be added to
>> Windows until the next release.
>>
>> HP promised me that they were releasing the drivers with all the fixes.
>> I
>> registered at HP.com 2 months ago even though I don't have any of the
>> devices for the faulty drivers but have never gotten an email stating new
>> drivers available.
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Xolek" <Xolek@discussions.microsoft.com> wrote in message
>> news:32A8ED18-6698-4DDB-8682-29A3873633E9@microsoft.com...
>> > Dear Alan,
>> >
>> > Really are you sending correct printer drivers to others ?
>> >
>> > I have the same issue with my printer HP Photosmart 6280 -- duplex
>> > printing
>> > does not work too ... If you could help me then it will be appreciated
>> > .
>> >
>> > But where it is not working (please find below my findings):
>> > - System: MS Vista 32/64, MS Office 2003/2007
>> > - Printing from:
>> > A-Adobe Acrobat -- OK - (but use as PrintProcessor: WinPrint [Printer
>> > properties/Advanced/...])
>> > B-Internet Explorer - OK (not tested dependency on PrintProcesor
>> > usage)
>> > C-MS Office - NOT OK - allways !
>> >
>> > So, I am starting to think that it could be something related to MS
>> > Office...
>> >
>> > The message just after push Print button looks like: Module for duplex
>> > printing is not installed (...)
>> >
>> > Q1. If you have correct driver for HP Photosmart 6280 then please
>> > provide
>> > me it (Vista_x32 and Vista_x64)?
>> > (may be it is good idea to add these drivers to the standard Windows
>> > software(...))
>> > Q2. What is your opinion according to these new facts ?
>> > Q3. If a lot of users have similar problem then do you have some info
>> > that
>> > this issue was localized and it is going to be solved ?
>> > Q4. Anybody has some news about the issue and the final solution - it
>> > seems
>> > that it is already a long term issue or was it already solved ?
>> >
>> > Regards, Xolek
>> >
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> send me mail with the model of the device you need the driver for.
>> >>
>> >> alanmo
>> >> microsoft.com
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "junecline" <junecline.2osy7n@DoNotSpam.com> wrote in message
>> >> news:junecline.2osy7n@DoNotSpam.com...
>> >> >
>> >> > 'Alan Morris [MSFT Wrote:
>> >> >> ;2678487']HP does have the fix and they are working to get the 20
>> >> >> drivers that have
>> >> >> the same issue onto Windows Update.
>> >> >>
>> >> >> In the meantime the HP driver developer who determined the issue
>> >> >> told
>> >> >> me I
>> >> >> could hand out the fix
>> >> >> mail me directly since I can't send the file using outlook.
>> >> >>
>> >> >> alanmo microsoft.com
>> >> >
>> >> > I've been having the same problem with my hp 7310. Tried HP's tech
>> >> > support, but did not have an answer for me. Can you please let me
>> >> > know
>> >> > what the fix is for this problem?
>> >> >
>> >> >
>> >> > --
>> >> > junecline
>> >> > ------------------------------------------------------------------------
>> >> > junecline's Profile:
>> >> > http://forums.techarena.in/member.php?userid=24459
>> >> > View this thread: http://forums.techarena.in/showthread.php?t=684361
>> >> >
>> >> > http://forums.techarena.in
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Interesting. HP is content with the 6500 drivers and as long as Microsoft
doesn't "push" the issue (since it IS a Vista issue) we will continue to have
to manually print two-sided. I have had the same reply from 3 separate HP
techs - use the 6500 drivers. Perhaps if Mr. Morris contacted HP, he would
have better results than us poor users. If nothing else, it would save him
the time of replying to the same question.

Quite frankly, Vista has been an irritant since the day I started using it!


"Malke" wrote:

> Nana wrote:
>
> > If I had wanted to manually print two-sided, I wouldn't have bought the
> > duplexer - which worked before I started using Vista. I can't afford a
> > new
> > printer, so WHEN will a WORKING patch be available? The 6500 driver is no
> > help is solving the upside down back page!
>
> As Mr. Morris told you, this is up to HP. They are the ones who write the
> drivers for their hardware and *no one* else. I understand that you are
> frustrated and irritated, but you should be focusing that frustration and
> irritation where it belongs: on HP. Contact them.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

I've been bugging the HP LaserJet developer on this for a year now. I even
forward some of your mail (removing address's of course, but I don't think
they'd contact you).

HP wrote, tested, and confirmed functionality for the HP drivers included in
Vista.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nana" <Nana@discussions.microsoft.com> wrote in message
news:E22E6AB3-7D06-4EF5-8F33-DBB43F5FB058@microsoft.com...
> Interesting. HP is content with the 6500 drivers and as long as Microsoft
> doesn't "push" the issue (since it IS a Vista issue) we will continue to
> have
> to manually print two-sided. I have had the same reply from 3 separate HP
> techs - use the 6500 drivers. Perhaps if Mr. Morris contacted HP, he
> would
> have better results than us poor users. If nothing else, it would save
> him
> the time of replying to the same question.
>
> Quite frankly, Vista has been an irritant since the day I started using
> it!
>
>
> "Malke" wrote:
>
>> Nana wrote:
>>
>> > If I had wanted to manually print two-sided, I wouldn't have bought the
>> > duplexer - which worked before I started using Vista. I can't afford a
>> > new
>> > printer, so WHEN will a WORKING patch be available? The 6500 driver is
>> > no
>> > help is solving the upside down back page!
>>
>> As Mr. Morris told you, this is up to HP. They are the ones who write the
>> drivers for their hardware and *no one* else. I understand that you are
>> frustrated and irritated, but you should be focusing that frustration and
>> irritation where it belongs: on HP. Contact them.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers
>> www.elephantboycomputers.com
>> Don't Panic!
>>

I sent the following email to the "Chairman of the Board" (bod@hp.com)
and to Mark Hurd @ HP.

I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
"might fix the problem". I installed it last week and it didn't fix the
problem. The 7310 still prints duplex in "FLIP MODE ONLY".

I spoke with Microsoft support two days ago and the support rep I spoke
with indicated he was aware of the "HP VISTA DUPLEX PRINT" problem and
said it is a HP problem. This has gone on far too long. Please look
into the "VISTA Duplex Print Problem" and see if you can get some
resolution.

If HP is not able to resolve this problem that has been ongoing for 18
months, I request that HP replace my 7310 with printer that works or
refund my money ($249 @ Office Max Feb '07).

Also I have been told by HP support that they don't have a single
printer that supports "AUTO" duplex print function under VISTA. I
checked several HP "ALL-In-Ones" on line and if you look hard enough
you'll find the following - "Two-Sided Print (Duplexing) Option Is Not
Available in Windows Vista Even Though an Automatic Two-Sided Printing
Accessory is Installed"

What happened to HP. I've used HP printers for 20 years and have
installed dozens at work. Till VISTA came along all was well as far as
I was concerned. Their tech support was the best. Now - - ?


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TheSkeptic
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"TheSkeptic" <TheSkeptic.393nrf@DoNotSpam.com> wrote in message
news:TheSkeptic.393nrf@DoNotSpam.com...

[snip]
> I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
> my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
> "might fix the problem". I installed it last week and it didn't fix the
> problem. The 7310 still prints duplex in "FLIP MODE ONLY".
[snip]

I have a fix for the duplex issue, send a private email to bobh@mvps.org and
I will send the patch and instructions. Please put "Vista Duplex" in the
subject so I can more easily find it among the spam I get.

For others with the same issue, I have the patch for a number of other HP
inkjet printers as well. Please indicate which printer model you have in
your email.

Regards,
Bob Headrick, MS MVP Printing/Imaging

"TheSkeptic" <TheSkeptic.393nrf@DoNotSpam.com> wrote in message
news:TheSkeptic.393nrf@DoNotSpam.com...
>
> I sent the following email to the "Chairman of the Board" (bod@hp.com)
> and to Mark Hurd @ HP.
>
> I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
> my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
> "might fix the problem". I installed it last week and it didn't fix the
> problem. The 7310 still prints duplex in "FLIP MODE ONLY".
>
> I spoke with Microsoft support two days ago and the support rep I spoke
> with indicated he was aware of the "HP VISTA DUPLEX PRINT" problem and
> said it is a HP problem. This has gone on far too long. Please look
> into the "VISTA Duplex Print Problem" and see if you can get some
> resolution.
>
> If HP is not able to resolve this problem that has been ongoing for 18
> months, I request that HP replace my 7310 with printer that works or
> refund my money ($249 @ Office Max Feb '07).
>
> Also I have been told by HP support that they don't have a single
> printer that supports "AUTO" duplex print function under VISTA. I

I do not think that is true, the support person was mistaken.

> checked several HP "ALL-In-Ones" on line and if you look hard enough
> you'll find the following - "Two-Sided Print (Duplexing) Option Is Not
> Available in Windows Vista Even Though an Automatic Two-Sided Printing
> Accessory is Installed"

If you follow one of the links with the above title, such as
http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN
you will find the instructions for enabling the duplexer in Vista in the
case where the default in the driver is that the duplexer is not connected.
This is the case in particular for printers like the Officejet 7310 where
the duplexer was not included with the standard printer but was an added
accessory. These pages are to fix an issue, not to say that duplex
printing is not available in Vista.

- Bob Headrick, MS MVP Printing/Imaging

Bob, your patch worked perfectly. I can now print on both sides
automatically without that annoying page inversion. Many thanks!


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geoff2222
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Bob,

Thanks for the patch. It works great on my HP OfficeJet 6110with the
duplexor. No more printing the "Flip Page" (or head to toe) option all
the time.
Thanks,
Joe


--
joeflorida
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Hi Bob,

Just installed the patch on my Officejet 7410xi All-in-one and it works
great. Got rid of the annoying head to toe duplexing bug.

Peter

"Bob Headrick" wrote:

> "TheSkeptic" <TheSkeptic.393nrf@DoNotSpam.com> wrote in message
> news:TheSkeptic.393nrf@DoNotSpam.com...
>
> [snip]
> > I've been dealing with HP since Mar 07 re VISTA and Duplex printing on
> > my Officejet 7310. January 30 I was told that the VISTA Service Pack 1
> > "might fix the problem". I installed it last week and it didn't fix the
> > problem. The 7310 still prints duplex in "FLIP MODE ONLY".
> [snip]
>
> I have a fix for the duplex issue, send a private email to bobh@mvps.org and
> I will send the patch and instructions. Please put "Vista Duplex" in the
> subject so I can more easily find it among the spam I get.
>
> For others with the same issue, I have the patch for a number of other HP
> inkjet printers as well. Please indicate which printer model you have in
> your email.
>
> Regards,
> Bob Headrick, MS MVP Printing/Imaging
>
>
>

Hello Alan

I am having a similar problem with my HP Deskjet d135. But I do not get as
far as the others. My Duplex Printing is somply not recohnized at all and
the only alternative offered is to MANUALLY duplex print.

I am using Vista Home Premium
Version 6.0.6000 Build 6000

Mark C.

"Alan Morris [MSFT]" wrote:

> Yes HP is aware of this issue and working to get the fix on Windows Update.
>
> Please reply with the HP MODEL of the printer if anyone else is experiencing
> this problem. The reason this issue is getting traction is this community.
> The HP driver developer here talked to me yesterday about this class of
> driver.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Saving" <Saving@discussions.microsoft.com> wrote in message
> news:041261CF-2733-4FC1-A8B0-9524B40B32E2@microsoft.com...
> > Huh, not sure what you're driving at there Steve?
> > The Windows Vista driver has a setting of "Flip Pages Up" under the
> > Finishing section of the Printing Preferences. When this is set the duplex
> > is
> > supposed to be lengthwise and when it isn't it's widthwise. The problem
> > I'm
> > having is the printer will not print anything other than lenghtwise
> > duplex.
> >
> > Cheers
> >
> > Nigel
> >
> > "Steve Urbach" wrote:
> >
> >>
> >> Weird!
> >> Both my duplex capable printers use the terms:
> >> My HP Deskjet:
> >> "Flip on long edge" and "Flip on short edge"
> >> The terms do not change when I change the print processor setting for
> >> the printer from: "Winprint" to "hpzpplhn"
> >>
> >> My other printer is a Brother MFC8820DN
> >>
> >> Both print Portrait mode Long edge flip properly.
> >> (sometimes refereed to as Long edge Binding)
> >>
> >>
> >> On Fri, 16 Feb 2007 01:08:08 -0800, Saving
> >> <Saving@discussions.microsoft.com> wrote:
> >>
> >> >Hi,
> >> >I have an HP Officejet 6110 which is using the Vista built in driver
> >> >(there
> >> >is no driver from HP). I have the duplex unit attached but Vista refuses
> >> >to
> >> >allow me to print duplex in Portrait with the pages back to back.
> >> >Instead it
> >> >insists on printing "Flip up pages" i.e. the pages are head to toe so
> >> >you
> >> >read the first page and flip it lengthwise instead of widthwise. There
> >> >is a
> >> >setting "Flip Pages Up" which is supposed to control this but it has no
> >> >effect. I have seen other people with different HP printers but the same
> >> >problem (google). Apparently it does work correctly in landscape but I
> >> >haven't tried that.
> >> >I do try not to print things out often but when I do I use duplex so
> >> >this is
> >> >painful.
> >> >Are there any plans to fix the driver or any workarounds (no manual
> >> >duplex
> >> >is not a workaround by the way!)
> >> >
> >> >Thanks in advance
> >> >
> >> >Saving
> >>
>
>
>