Windows Vista and Epson Stylus Photo 960 printer

This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus Photo
960 printer. This is an expensive printer and only a year old.

I bought Vista mainly because I thought my peripherals would be supported.
The Epson web site says that my printer is supported "out-of-the-box." See
the following link:

http://www.epson.com/cgi-bin/Store/s...d=86150#inkjet

As it turns out, there is no driver support for this printer in Vista.
Contacting Epson, I got the runaround with them saying that a fully
functional driver is included in the Vista box, which, obviously it is not.

Can you please escalate this to the appropriate level for resolution? There
are alot of very angry Epson customers with various printer models in this
line who are getting exactly the same runaround.

Failing that, how do I get a refund for my retail copy of Vista?

Abe Klagsbrun wrote:
> This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus Photo
> 960 printer. This is an expensive printer and only a year old.
>
> I bought Vista mainly because I thought my peripherals would be supported.
> The Epson web site says that my printer is supported "out-of-the-box." See
> the following link:
>
> http://www.epson.com/cgi-bin/Store/s...d=86150#inkjet
>
> As it turns out, there is no driver support for this printer in Vista.
> Contacting Epson, I got the runaround with them saying that a fully
> functional driver is included in the Vista box, which, obviously it is not.
>
> Can you please escalate this to the appropriate level for resolution? There
> are alot of very angry Epson customers with various printer models in this
> line who are getting exactly the same runaround.
>
> Failing that, how do I get a refund for my retail copy of Vista?

Unfortunately, no one reading this newsgroup can "escalate this" for
you. This is a peer-to-peer public newsgroup. While some MS employees
occasionally post here, the vast majority of posters are volunteers who
do not work for the company.

You would need to escalate the situation with Epson and/or with
Microsoft directly. I would start with Epson and try to get a
higher-tier support person. Have exact text of error messages available
if there are any, or at least a very clear description of the problem
and what you are doing and why you think there is no driver support. And
no, I don't have an answer for you - sorry.

Windows Vista Solution Center - Contacts
http://support.microsoft.com/default.aspx/windowsvista

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

Malke,

Thanks for your response.

I was hoping that an Employee in the Windows group would come across this
post. Some employees peruse the communities as part of their customer
involvement requirements.

Hi, I am a volunteer in this newsgroup because I give a gosh tooting darn
about printing. Just because I work at Microsoft on the spooler team is
just a plus for me and you as a community.

I forwarded your concern to the Epson people who have MS provided email
accounts as well as a Program Manager who will forward on to someone who
works directly with Epson. This is either a mistake on Epson's website, or
Epson truly thought they had included this model in the product.

Hopefully this driver is complete and they can include it on Windows Update
and move the name to the Windows Update list on the Epson website.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Malke" <notreally@invalid.invalid> wrote in message
news:u7AsEs3THHA.5060@TK2MSFTNGP06.phx.gbl...
> Abe Klagsbrun wrote:
>> This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus
>> Photo 960 printer. This is an expensive printer and only a year old.
>>
>> I bought Vista mainly because I thought my peripherals would be
>> supported. The Epson web site says that my printer is supported
>> "out-of-the-box." See the following link:
>>
>> http://www.epson.com/cgi-bin/Store/s...d=86150#inkjet
>>
>> As it turns out, there is no driver support for this printer in Vista.
>> Contacting Epson, I got the runaround with them saying that a fully
>> functional driver is included in the Vista box, which, obviously it is
>> not.
>>
>> Can you please escalate this to the appropriate level for resolution?
>> There are alot of very angry Epson customers with various printer models
>> in this line who are getting exactly the same runaround.
>>
>> Failing that, how do I get a refund for my retail copy of Vista?
>
> Unfortunately, no one reading this newsgroup can "escalate this" for you.
> This is a peer-to-peer public newsgroup. While some MS employees
> occasionally post here, the vast majority of posters are volunteers who do
> not work for the company.
>
> You would need to escalate the situation with Epson and/or with Microsoft
> directly. I would start with Epson and try to get a higher-tier support
> person. Have exact text of error messages available if there are any, or
> at least a very clear description of the problem and what you are doing
> and why you think there is no driver support. And no, I don't have an
> answer for you - sorry.
>
> Windows Vista Solution Center - Contacts
> http://support.microsoft.com/default.aspx/windowsvista
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User

Thanks Alan,

If you could check back on this from titme to time, I'd certainly appreciate
it.

Regards,
Abe

You already have the answer!

From: Masumi (Seiko Epson)

Sent: Tuesday, February 13, 2007 10:54 AM

To: Alan Morris; Epson Printing Team;

Subject: RE: Windows Vista and Epson Stylus Photo 960 printer

Hello Alan

>Is there a compatible driver or is this an error?

It is an error of our home page.

Stylus Photo 960 will probably be supported by our custom driver. I will
confirm the launch schedule by tomorrow. Additionally I will request to
change our web site.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Abe Klagsbrun" <AbeKlagsbrun@discussions.microsoft.com> wrote in message
news:4FEFF99C-7FBC-425D-8134-B733DCC5C45A@microsoft.com...
> Thanks Alan,
>
> If you could check back on this from titme to time, I'd certainly
> appreciate
> it.
>
> Regards,
> Abe

On Tue, 13 Feb 2007 11:00:33 -0800, "Alan Morris [MSFT]"
<alanmo@online.microsoft.com> wrote:

>You already have the answer!
>
>From: Masumi (Seiko Epson)
>
>Sent: Tuesday, February 13, 2007 10:54 AM
>
>To: Alan Morris; Epson Printing Team;
>
>Subject: RE: Windows Vista and Epson Stylus Photo 960 printer
>
>Hello Alan
>
>>Is there a compatible driver or is this an error?
>
>It is an error of our home page.
>
>Stylus Photo 960 will probably be supported by our custom driver. I will
>confirm the launch schedule by tomorrow. Additionally I will request to
>change our web site.
>
>Thank you
>
>Macky

Hi Alan,

Would you please forward my email address to Masumi (Seiko Epson) so
he can respond to me personally about their custom driver
availability?

Thanks,
Abe
(former MS employee in the Windows Server, and IIS groups).

just in from Epson



>I will confirm the launch schedule by tomorrow.

>Additionally I will request to change our web site.

Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
around Middle of April 2007.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Abe" <abekl@comcast.net> wrote in message
news:9vc4t25dubo0g2pfcqh9p6j7opolj70cvg@4ax.com...
> On Tue, 13 Feb 2007 11:00:33 -0800, "Alan Morris [MSFT]"
> <alanmo@online.microsoft.com> wrote:
>
>>You already have the answer!
>>
>>From: Masumi (Seiko Epson)
>>
>>Sent: Tuesday, February 13, 2007 10:54 AM
>>
>>To: Alan Morris; Epson Printing Team;
>>
>>Subject: RE: Windows Vista and Epson Stylus Photo 960 printer
>>
>>Hello Alan
>>
>>>Is there a compatible driver or is this an error?
>>
>>It is an error of our home page.
>>
>>Stylus Photo 960 will probably be supported by our custom driver. I will
>>confirm the launch schedule by tomorrow. Additionally I will request to
>>change our web site.
>>
>>Thank you
>>
>>Macky
>
> Hi Alan,
>
> Would you please forward my email address to Masumi (Seiko Epson) so
> he can respond to me personally about their custom driver
> availability?
>
> Thanks,
> Abe
> (former MS employee in the Windows Server, and IIS groups).
>

Hi,

My question is why did you guys come out with "Easy Print" for 64bit and are
not going to make a driver for 64bit? I don't understand it. I would
appriate a reply to this.

Thanks,
--
John


"Alan Morris [MSFT]" wrote:

> just in from Epson
>
>
>
> >I will confirm the launch schedule by tomorrow.
>
> >Additionally I will request to change our web site.
>
> Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
> going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
> around Middle of April 2007.
>
> Thank you
>
> Macky
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Abe" <abekl@comcast.net> wrote in message
> news:9vc4t25dubo0g2pfcqh9p6j7opolj70cvg@4ax.com...
> > On Tue, 13 Feb 2007 11:00:33 -0800, "Alan Morris [MSFT]"
> > <alanmo@online.microsoft.com> wrote:
> >
> >>You already have the answer!
> >>
> >>From: Masumi (Seiko Epson)
> >>
> >>Sent: Tuesday, February 13, 2007 10:54 AM
> >>
> >>To: Alan Morris; Epson Printing Team;
> >>
> >>Subject: RE: Windows Vista and Epson Stylus Photo 960 printer
> >>
> >>Hello Alan
> >>
> >>>Is there a compatible driver or is this an error?
> >>
> >>It is an error of our home page.
> >>
> >>Stylus Photo 960 will probably be supported by our custom driver. I will
> >>confirm the launch schedule by tomorrow. Additionally I will request to
> >>change our web site.
> >>
> >>Thank you
> >>
> >>Macky
> >
> > Hi Alan,
> >
> > Would you please forward my email address to Masumi (Seiko Epson) so
> > he can respond to me personally about their custom driver
> > availability?
> >
> > Thanks,
> > Abe
> > (former MS employee in the Windows Server, and IIS groups).
> >
>
>
>

No clue on this one. You will need to ask Epson.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"John Gerard" <JohnGerard@discussions.microsoft.com> wrote in message
news:666FDCCE-9D4B-4A3B-B82C-214B9D4846D4@microsoft.com...
> Hi,
>
> My question is why did you guys come out with "Easy Print" for 64bit and
> are
> not going to make a driver for 64bit? I don't understand it. I would
> appriate a reply to this.
>
> Thanks,
> --
> John
>
>
> "Alan Morris [MSFT]" wrote:
>
>> just in from Epson
>>
>>
>>
>> >I will confirm the launch schedule by tomorrow.
>>
>> >Additionally I will request to change our web site.
>>
>> Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We
>> are
>> going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
>> around Middle of April 2007.
>>
>> Thank you
>>
>> Macky
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Abe" <abekl@comcast.net> wrote in message
>> news:9vc4t25dubo0g2pfcqh9p6j7opolj70cvg@4ax.com...
>> > On Tue, 13 Feb 2007 11:00:33 -0800, "Alan Morris [MSFT]"
>> > <alanmo@online.microsoft.com> wrote:
>> >
>> >>You already have the answer!
>> >>
>> >>From: Masumi (Seiko Epson)
>> >>
>> >>Sent: Tuesday, February 13, 2007 10:54 AM
>> >>
>> >>To: Alan Morris; Epson Printing Team;
>> >>
>> >>Subject: RE: Windows Vista and Epson Stylus Photo 960 printer
>> >>
>> >>Hello Alan
>> >>
>> >>>Is there a compatible driver or is this an error?
>> >>
>> >>It is an error of our home page.
>> >>
>> >>Stylus Photo 960 will probably be supported by our custom driver. I
>> >>will
>> >>confirm the launch schedule by tomorrow. Additionally I will request to
>> >>change our web site.
>> >>
>> >>Thank you
>> >>
>> >>Macky
>> >
>> > Hi Alan,
>> >
>> > Would you please forward my email address to Masumi (Seiko Epson) so
>> > he can respond to me personally about their custom driver
>> > availability?
>> >
>> > Thanks,
>> > Abe
>> > (former MS employee in the Windows Server, and IIS groups).
>> >
>>
>>
>>