Cannot fax from Vista on a Small Business Server fax

We are currently upgrading to Vista (final release).
Our SBS 2003 has a Fax server installed. The fax server is published in the
directory.

Somehow, Vista does not recognize this fax server. As soon as we try to
connect to the SBS fax server, Vista starts some new "Windows Fax and Scan".
However, we are not able to connect to SBS fax from this "Windows Fax and
Scan".

Any idea, how to send faxes from Vista using a SBS fax?

Thanks

Can you provide more detail on the steps you are using and what happens when
you try? I haven't seen anyone report this problem during the beta. I'll see
what I can find out if I have the steps to repro.
--
Russ Valentine
[MVP-Outlook]
"Roland" <Roland@discussions.microsoft.com> wrote in message
news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
> We are currently upgrading to Vista (final release).
> Our SBS 2003 has a Fax server installed. The fax server is published in
> the
> directory.
>
> Somehow, Vista does not recognize this fax server. As soon as we try to
> connect to the SBS fax server, Vista starts some new "Windows Fax and
> Scan".
> However, we are not able to connect to SBS fax from this "Windows Fax and
> Scan".
>
> Any idea, how to send faxes from Vista using a SBS fax?
>
> Thanks
>

Current setup:

SBS:
Version 2003 SP1
Fax services for SBS with one Fax server using an ISDN modem card (AVM)
Fax published in the Directory as \\DomainName\ServerName\Fax
Exchange server 2003

XP Clients:
Connect to server Fax (installed as network printer)
Sending faxes is possible via print dialog or via email (Exchange server on
SBS)

Vista client (upgrade from XP)
Network fax appears in the list of installed printers
When we try to send a fax using this installed fax printer, then the vista
dialog "Fax setup" starts up and requires to connect to a Fax modem or a Fax
server.
A connection to the existing network fax server cannot be established.
Neither of the following path names are accepted:
\\DomainName\ServerName\Fax
\\DomainName\Fax
\\ServerName\Fax
\\Fax

Vista just refuses to connect to the Fax server.
I don't understand anyway, why Vista needs to do a setup, since the Fax is
already connected (from XP)


"Russ Valentine [MVP-Outlook]" wrote:

> Can you provide more detail on the steps you are using and what happens when
> you try? I haven't seen anyone report this problem during the beta. I'll see
> what I can find out if I have the steps to repro.
> --
> Russ Valentine
> [MVP-Outlook]
> "Roland" <Roland@discussions.microsoft.com> wrote in message
> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
> > We are currently upgrading to Vista (final release).
> > Our SBS 2003 has a Fax server installed. The fax server is published in
> > the
> > directory.
> >
> > Somehow, Vista does not recognize this fax server. As soon as we try to
> > connect to the SBS fax server, Vista starts some new "Windows Fax and
> > Scan".
> > However, we are not able to connect to SBS fax from this "Windows Fax and
> > Scan".
> >
> > Any idea, how to send faxes from Vista using a SBS fax?
> >
> > Thanks
> >
>

What do you mean by "the fax is already connected from XP?"
--
Russ Valentine
[MVP-Outlook]
"Roland" <Roland@discussions.microsoft.com> wrote in message
news:FF82634E-AC57-4FDA-A4D6-C0E76E1D12D4@microsoft.com...
> Current setup:
>
> SBS:
> Version 2003 SP1
> Fax services for SBS with one Fax server using an ISDN modem card (AVM)
> Fax published in the Directory as \\DomainName\ServerName\Fax
> Exchange server 2003
>
> XP Clients:
> Connect to server Fax (installed as network printer)
> Sending faxes is possible via print dialog or via email (Exchange server
> on
> SBS)
>
> Vista client (upgrade from XP)
> Network fax appears in the list of installed printers
> When we try to send a fax using this installed fax printer, then the vista
> dialog "Fax setup" starts up and requires to connect to a Fax modem or a
> Fax
> server.
> A connection to the existing network fax server cannot be established.
> Neither of the following path names are accepted:
> \\DomainName\ServerName\Fax
> \\DomainName\Fax
> \\ServerName\Fax
> \\Fax
>
> Vista just refuses to connect to the Fax server.
> I don't understand anyway, why Vista needs to do a setup, since the Fax is
> already connected (from XP)
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Can you provide more detail on the steps you are using and what happens
>> when
>> you try? I haven't seen anyone report this problem during the beta. I'll
>> see
>> what I can find out if I have the steps to repro.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
>> > We are currently upgrading to Vista (final release).
>> > Our SBS 2003 has a Fax server installed. The fax server is published
>> > in
>> > the
>> > directory.
>> >
>> > Somehow, Vista does not recognize this fax server. As soon as we try to
>> > connect to the SBS fax server, Vista starts some new "Windows Fax and
>> > Scan".
>> > However, we are not able to connect to SBS fax from this "Windows Fax
>> > and
>> > Scan".
>> >
>> > Any idea, how to send faxes from Vista using a SBS fax?
>> >
>> > Thanks
>> >
>>

It appears in the list of installed printers.

"Russ Valentine [MVP-Outlook]" wrote:

> What do you mean by "the fax is already connected from XP?"
> --
> Russ Valentine
> [MVP-Outlook]
> "Roland" <Roland@discussions.microsoft.com> wrote in message
> news:FF82634E-AC57-4FDA-A4D6-C0E76E1D12D4@microsoft.com...
> > Current setup:
> >
> > SBS:
> > Version 2003 SP1
> > Fax services for SBS with one Fax server using an ISDN modem card (AVM)
> > Fax published in the Directory as \\DomainName\ServerName\Fax
> > Exchange server 2003
> >
> > XP Clients:
> > Connect to server Fax (installed as network printer)
> > Sending faxes is possible via print dialog or via email (Exchange server
> > on
> > SBS)
> >
> > Vista client (upgrade from XP)
> > Network fax appears in the list of installed printers
> > When we try to send a fax using this installed fax printer, then the vista
> > dialog "Fax setup" starts up and requires to connect to a Fax modem or a
> > Fax
> > server.
> > A connection to the existing network fax server cannot be established.
> > Neither of the following path names are accepted:
> > \\DomainName\ServerName\Fax
> > \\DomainName\Fax
> > \\ServerName\Fax
> > \\Fax
> >
> > Vista just refuses to connect to the Fax server.
> > I don't understand anyway, why Vista needs to do a setup, since the Fax is
> > already connected (from XP)
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Can you provide more detail on the steps you are using and what happens
> >> when
> >> you try? I haven't seen anyone report this problem during the beta. I'll
> >> see
> >> what I can find out if I have the steps to repro.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
> >> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
> >> > We are currently upgrading to Vista (final release).
> >> > Our SBS 2003 has a Fax server installed. The fax server is published
> >> > in
> >> > the
> >> > directory.
> >> >
> >> > Somehow, Vista does not recognize this fax server. As soon as we try to
> >> > connect to the SBS fax server, Vista starts some new "Windows Fax and
> >> > Scan".
> >> > However, we are not able to connect to SBS fax from this "Windows Fax
> >> > and
> >> > Scan".
> >> >
> >> > Any idea, how to send faxes from Vista using a SBS fax?
> >> >
> >> > Thanks
> >> >
> >>
>

So what happens when you run the Vista Fax configuration Wizard?
--
Russ Valentine
[MVP-Outlook]
"Roland" <Roland@discussions.microsoft.com> wrote in message
news:2E3A9E96-C05E-4B77-A2C9-AD8983B6FF80@microsoft.com...
> It appears in the list of installed printers.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> What do you mean by "the fax is already connected from XP?"
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> news:FF82634E-AC57-4FDA-A4D6-C0E76E1D12D4@microsoft.com...
>> > Current setup:
>> >
>> > SBS:
>> > Version 2003 SP1
>> > Fax services for SBS with one Fax server using an ISDN modem card (AVM)
>> > Fax published in the Directory as \\DomainName\ServerName\Fax
>> > Exchange server 2003
>> >
>> > XP Clients:
>> > Connect to server Fax (installed as network printer)
>> > Sending faxes is possible via print dialog or via email (Exchange
>> > server
>> > on
>> > SBS)
>> >
>> > Vista client (upgrade from XP)
>> > Network fax appears in the list of installed printers
>> > When we try to send a fax using this installed fax printer, then the
>> > vista
>> > dialog "Fax setup" starts up and requires to connect to a Fax modem or
>> > a
>> > Fax
>> > server.
>> > A connection to the existing network fax server cannot be established.
>> > Neither of the following path names are accepted:
>> > \\DomainName\ServerName\Fax
>> > \\DomainName\Fax
>> > \\ServerName\Fax
>> > \\Fax
>> >
>> > Vista just refuses to connect to the Fax server.
>> > I don't understand anyway, why Vista needs to do a setup, since the Fax
>> > is
>> > already connected (from XP)
>> >
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Can you provide more detail on the steps you are using and what
>> >> happens
>> >> when
>> >> you try? I haven't seen anyone report this problem during the beta.
>> >> I'll
>> >> see
>> >> what I can find out if I have the steps to repro.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> >> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
>> >> > We are currently upgrading to Vista (final release).
>> >> > Our SBS 2003 has a Fax server installed. The fax server is
>> >> > published
>> >> > in
>> >> > the
>> >> > directory.
>> >> >
>> >> > Somehow, Vista does not recognize this fax server. As soon as we try
>> >> > to
>> >> > connect to the SBS fax server, Vista starts some new "Windows Fax
>> >> > and
>> >> > Scan".
>> >> > However, we are not able to connect to SBS fax from this "Windows
>> >> > Fax
>> >> > and
>> >> > Scan".
>> >> >
>> >> > Any idea, how to send faxes from Vista using a SBS fax?
>> >> >
>> >> > Thanks
>> >> >
>> >>
>>

When I run the fax config wizard, then there are two options - connect to a
fax server on the network or a local fax.
When I try to connect to the network fax server, then the connection to the
existing network fax server cannot be established.
Neither of the following path names are accepted:
\\DomainName\ServerName\Fax
\\DomainName\Fax
\\ServerName\Fax (This is most likely the correct one, since this name is
the one which I am able to connect to from the printer setup)
\\Fax

Actually, there is NO browsing of the directory possible, like in the
Printer setup dialog.

Roland

"Russ Valentine [MVP-Outlook]" wrote:

> So what happens when you run the Vista Fax configuration Wizard?
> --
> Russ Valentine
> [MVP-Outlook]
> "Roland" <Roland@discussions.microsoft.com> wrote in message
> news:2E3A9E96-C05E-4B77-A2C9-AD8983B6FF80@microsoft.com...
> > It appears in the list of installed printers.
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> What do you mean by "the fax is already connected from XP?"
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
> >> news:FF82634E-AC57-4FDA-A4D6-C0E76E1D12D4@microsoft.com...
> >> > Current setup:
> >> >
> >> > SBS:
> >> > Version 2003 SP1
> >> > Fax services for SBS with one Fax server using an ISDN modem card (AVM)
> >> > Fax published in the Directory as \\DomainName\ServerName\Fax
> >> > Exchange server 2003
> >> >
> >> > XP Clients:
> >> > Connect to server Fax (installed as network printer)
> >> > Sending faxes is possible via print dialog or via email (Exchange
> >> > server
> >> > on
> >> > SBS)
> >> >
> >> > Vista client (upgrade from XP)
> >> > Network fax appears in the list of installed printers
> >> > When we try to send a fax using this installed fax printer, then the
> >> > vista
> >> > dialog "Fax setup" starts up and requires to connect to a Fax modem or
> >> > a
> >> > Fax
> >> > server.
> >> > A connection to the existing network fax server cannot be established.
> >> > Neither of the following path names are accepted:
> >> > \\DomainName\ServerName\Fax
> >> > \\DomainName\Fax
> >> > \\ServerName\Fax
> >> > \\Fax
> >> >
> >> > Vista just refuses to connect to the Fax server.
> >> > I don't understand anyway, why Vista needs to do a setup, since the Fax
> >> > is
> >> > already connected (from XP)
> >> >
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> Can you provide more detail on the steps you are using and what
> >> >> happens
> >> >> when
> >> >> you try? I haven't seen anyone report this problem during the beta.
> >> >> I'll
> >> >> see
> >> >> what I can find out if I have the steps to repro.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
> >> >> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
> >> >> > We are currently upgrading to Vista (final release).
> >> >> > Our SBS 2003 has a Fax server installed. The fax server is
> >> >> > published
> >> >> > in
> >> >> > the
> >> >> > directory.
> >> >> >
> >> >> > Somehow, Vista does not recognize this fax server. As soon as we try
> >> >> > to
> >> >> > connect to the SBS fax server, Vista starts some new "Windows Fax
> >> >> > and
> >> >> > Scan".
> >> >> > However, we are not able to connect to SBS fax from this "Windows
> >> >> > Fax
> >> >> > and
> >> >> > Scan".
> >> >> >
> >> >> > Any idea, how to send faxes from Vista using a SBS fax?
> >> >> >
> >> >> > Thanks
> >> >> >
> >> >>
> >>
>

Got it. I'll send this on the the developers to see if they have any ideas.
In the meantime, why don't you post this in an SBS group to see if we can
find anyone else who can reproduce this.
Never mind. I see you already did. All quiet from that front, I see.
--
Russ Valentine
[MVP-Outlook]
"Roland" <Roland@discussions.microsoft.com> wrote in message
news:34FBDC95-6D1E-4B93-A776-7DDC28FA850B@microsoft.com...
> When I run the fax config wizard, then there are two options - connect to
> a
> fax server on the network or a local fax.
> When I try to connect to the network fax server, then the connection to
> the
> existing network fax server cannot be established.
> Neither of the following path names are accepted:
> \\DomainName\ServerName\Fax
> \\DomainName\Fax
> \\ServerName\Fax (This is most likely the correct one, since this name is
> the one which I am able to connect to from the printer setup)
> \\Fax
>
> Actually, there is NO browsing of the directory possible, like in the
> Printer setup dialog.
>
> Roland
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> So what happens when you run the Vista Fax configuration Wizard?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> news:2E3A9E96-C05E-4B77-A2C9-AD8983B6FF80@microsoft.com...
>> > It appears in the list of installed printers.
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> What do you mean by "the fax is already connected from XP?"
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> >> news:FF82634E-AC57-4FDA-A4D6-C0E76E1D12D4@microsoft.com...
>> >> > Current setup:
>> >> >
>> >> > SBS:
>> >> > Version 2003 SP1
>> >> > Fax services for SBS with one Fax server using an ISDN modem card
>> >> > (AVM)
>> >> > Fax published in the Directory as \\DomainName\ServerName\Fax
>> >> > Exchange server 2003
>> >> >
>> >> > XP Clients:
>> >> > Connect to server Fax (installed as network printer)
>> >> > Sending faxes is possible via print dialog or via email (Exchange
>> >> > server
>> >> > on
>> >> > SBS)
>> >> >
>> >> > Vista client (upgrade from XP)
>> >> > Network fax appears in the list of installed printers
>> >> > When we try to send a fax using this installed fax printer, then the
>> >> > vista
>> >> > dialog "Fax setup" starts up and requires to connect to a Fax modem
>> >> > or
>> >> > a
>> >> > Fax
>> >> > server.
>> >> > A connection to the existing network fax server cannot be
>> >> > established.
>> >> > Neither of the following path names are accepted:
>> >> > \\DomainName\ServerName\Fax
>> >> > \\DomainName\Fax
>> >> > \\ServerName\Fax
>> >> > \\Fax
>> >> >
>> >> > Vista just refuses to connect to the Fax server.
>> >> > I don't understand anyway, why Vista needs to do a setup, since the
>> >> > Fax
>> >> > is
>> >> > already connected (from XP)
>> >> >
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> Can you provide more detail on the steps you are using and what
>> >> >> happens
>> >> >> when
>> >> >> you try? I haven't seen anyone report this problem during the beta.
>> >> >> I'll
>> >> >> see
>> >> >> what I can find out if I have the steps to repro.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >> "Roland" <Roland@discussions.microsoft.com> wrote in message
>> >> >> news:9AAE9CAA-A8DD-4126-AC76-1A028CBBF671@microsoft.com...
>> >> >> > We are currently upgrading to Vista (final release).
>> >> >> > Our SBS 2003 has a Fax server installed. The fax server is
>> >> >> > published
>> >> >> > in
>> >> >> > the
>> >> >> > directory.
>> >> >> >
>> >> >> > Somehow, Vista does not recognize this fax server. As soon as we
>> >> >> > try
>> >> >> > to
>> >> >> > connect to the SBS fax server, Vista starts some new "Windows Fax
>> >> >> > and
>> >> >> > Scan".
>> >> >> > However, we are not able to connect to SBS fax from this "Windows
>> >> >> > Fax
>> >> >> > and
>> >> >> > Scan".
>> >> >> >
>> >> >> > Any idea, how to send faxes from Vista using a SBS fax?
>> >> >> >
>> >> >> > Thanks
>> >> >> >
>> >> >>
>> >>
>>

You have to enter the server name when you send the first fax... that's
about all I know..

Russ Valentine [MVP-Outlook] wrote:
> Got it. I'll send this on the the developers to see if they have any
> ideas. In the meantime, why don't you post this in an SBS group to see
> if we can find anyone else who can reproduce this.
> Never mind. I see you already did. All quiet from that front, I see.

I think you setup a new fax server..not a printer
new fax
Connect to fax server
\\yoursbsservername

try that

Russ Valentine [MVP-Outlook] wrote:
> Got it. I'll send this on the the developers to see if they have any
> ideas. In the meantime, why don't you post this in an SBS group to see
> if we can find anyone else who can reproduce this.
> Never mind. I see you already did. All quiet from that front, I see.