Thank you for trying to find a solution. I received your post just in time
before returning printer and laptop to my client. I tried the routine you
suggested on your webpage and removed all printer drivers in the list (but
not the inf files).
The only software that Canon propose is an add on module for Vista which I
ran before reconnecting the printer. But the results were the same - no
Canon sent me to a link on their aussie site where there are some useful
diagnostics and interestingly enough they say
"Does this product support Windows Vista?
This product can be used with Windows Vista.
To use it with Windows Vista, install the software for Windows Vista.
Easy-WebPrint and PhotoRecord do not support Windows Vista.
[ Software for Windows Vista ]
1. Printer Driver
Since the printer driver for this product is pre-installed in Windows Vista,
you can use this product only by connecting it to a Windows Vista computer.
However, printing may not be performed correctly under this condition.
In such a case, install "Add-on module for Printer Driver (Windows Vista)"
after downloading it from Canon WEB site. The version on the aussie site was
not accessible - wrong url was reported so I used the version on their main
This is the link to the relevant troubleshooting facility (not sure why it
is not on their
main site) http://alpha02.c-wss.com/inc/ApplServlet?SV=WWUCA900
I have now returned the printer and computer to my client and suggested that
she buys a new printer - since perfectly good modern bubble jet
printer/scanners are available here for between 65 and 100 euros I think it
is time to call it a day. But thank you again for your attempted
intervention. It would have been good to know where the problem lies though!
As a further ryder to this I tried to get help from MS under their Vista
support options since her computer is less that three months old. However
the MS site reports the operating system ID as invalid even though on the
system page (ACER COMPUTER WITH OEM SOFTWARE) the registration code is marked
as activated. Otherwise we have to pay 46 GBP to raise a case to tell MS
that apparently their is a problem somewhere with their code.
Mike Turner (renrutekim)
"Cari (MS-MVP)" wrote:
> Try one more uninstall and reinstall, using
> (originally written for XP but works for Vista also)
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> "Renrutekim - Teleweb sarl"
> <RenrutekimTelewebsarl@discussions.microsoft.com > wrote in message
> > The printer works perfectly from my clients XP machine. The black also
> > prints when using the alignment and nozzle check facilities. I was also
> > able
> > to print black by using the i965 driver however that solution is not
> > sustainable since when restarting the printer it reloads the i560 drivers.
> > I cannot print black from any application that I have tried (Word,
> > Publisher, Windows Mail) although some web pages appear to print black.
> > If I change the colour mix for black (RGB proportions) it will print but
> > that is not a sustainable solution either.
> > When I print a test page the black is visible if I set the printer to
> > review
> > before printing.
> > It will be clearly much more economic to suggest that my client buys a new
> > computer which is unlikely to be a Canon but it is difficult to see how it
> > is
> > a hardware problem and not a software (and hence a pilot) in the
> > circumstances I have described.
> > My first assumption like everyone else was that it was a hardware problem
> > so
> > I went through all those steps - installed new print cartridges and ran
> > all
> > the tests which all work perfectly.
> > Any further suggestions please.
> > "Cari (MS-MVP)" wrote:
> >> It's not a driver problem because I've just retired an i560 from my
> >> husband's PC which is running Vista Ultimate and it printer perfectly.
> >> Did
> >> you try a new cartridge?
> >> --
> >> Cari (MS-MVP Printing & Imaging)
> >> http://www.coribright.com/windows
> >> <firstname.lastname@example.org> wrote in message
> >> news:email@example.com...
> >> > On 21 nov, 15:53, Renrutekim - Teleweb sarl <Renrutekim - Teleweb
> >> > s...@discussions.microsoft.com> wrote:
> >> >
> >> > I have been in touch with Canon who did not read my email correctly
> >> > and told me to clean the print head. It is not a problem with the
> >> > drive - I suspect it must be a problem with the driver, Canon have
> >> > yet to provide a sensible answer about the driver version. I am still
> >> > seeking a solution - please.