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-   -   DEP keeps closing Spooler SubSystem App - can't print (http://www.vistaheads.com/forums/microsoft-public-windows-vista-print-fax-scan/151517-dep-keeps-closing-spooler-subsystem-app-cant-print.html)

Clarkandsandi 11-21-2007 13:53

DEP keeps closing Spooler SubSystem App - can't print
 
I have a HP LaserJet 1020 printer and DEP on my Windows Vista laptop keeps
closing the Spooler SubSystem App, so I can't print. I have tried all the
"fixes" on here to no avail. I am trying to find out how to turn DEP OFF. I
have tried to get into the boot configuration data to do so, but it won't let
me in, even when I click "Run as Administrator". Now what? Anybody have a
step-by-step fix for this thing? Thanks.

Alan Morris [MSFT] 11-21-2007 20:13

Re: DEP keeps closing Spooler SubSystem App - can't print
 
Start
Computer (right click)
Properties
Advanced system settings
Advanced
Performance Settings
Data Execution Prevention

I am assuming you are running the HP Vista driver for this released in May.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Clarkandsandi" <Clarkandsandi@discussions.microsoft.com> wrote in message
news:EE025192-583A-4489-A06B-B812E75C95AA@microsoft.com...
>I have a HP LaserJet 1020 printer and DEP on my Windows Vista laptop keeps
> closing the Spooler SubSystem App, so I can't print. I have tried all the
> "fixes" on here to no avail. I am trying to find out how to turn DEP OFF.
> I
> have tried to get into the boot configuration data to do so, but it won't
> let
> me in, even when I click "Run as Administrator". Now what? Anybody have a
> step-by-step fix for this thing? Thanks.




Alan Morris [MSFT] 11-22-2007 01:41

Re: DEP keeps closing Spooler SubSystem App - can't print
 
I just went through some hassles with this driver with a guy who works here
at microsoft. We attempted disabling DEP and it would not for the spooler.

I was able to get the 1020 going using the drier from 5/18/2007.

The main issue he had was when he purchased the printer a month back, he
installed the software that came with the printer from 7/2006, then later
installed the 5/18/2007 drivers which don't mix with the old drivers. The
printer was pointing to the previous print processor and continually killing
the spooler.


Delete the old drivers before adding the new drivers. If the spooler won't
stay up long enough to delete the drivers you will need to remove the
registry entries.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:uc7ISKHLIHA.5764@TK2MSFTNGP06.phx.gbl...
> Start
> Computer (right click)
> Properties
> Advanced system settings
> Advanced
> Performance Settings
> Data Execution Prevention
>
> I am assuming you are running the HP Vista driver for this released in
> May.
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Clarkandsandi" <Clarkandsandi@discussions.microsoft.com> wrote in message
> news:EE025192-583A-4489-A06B-B812E75C95AA@microsoft.com...
>>I have a HP LaserJet 1020 printer and DEP on my Windows Vista laptop keeps
>> closing the Spooler SubSystem App, so I can't print. I have tried all
>> the
>> "fixes" on here to no avail. I am trying to find out how to turn DEP
>> OFF. I
>> have tried to get into the boot configuration data to do so, but it won't
>> let
>> me in, even when I click "Run as Administrator". Now what? Anybody have
>> a
>> step-by-step fix for this thing? Thanks.

>
>





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