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Another printer problem with Vista

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  #1 (permalink)  
Old 11-13-2007
Jo MacArthur
 

Posts: n/a
Another printer problem with Vista
I, too, get the "spooler has stopped working" message with my HP Photosmart
8450.
But my bigger problem is that I seem to have to keep re-installing the
printer, especially for any graphics. Sometimes I delete the printer,
restart and reinstall. I've found that if I demand that Vista install with
a new driver I get results quicker. And I have yet to perfect the order of
the starting, reinstalling, etc. :-\
Why does this wonderful Vista machine keeps "losing" the correct
installation and driver for my printer? Is there anything I can do to keep
the correct installation and driver once I've got it?
~ JM

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  #2 (permalink)  
Old 11-13-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: Another printer problem with Vista
If the printer has a network card, HP has a fix for the software that
removes the printer.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jo MacArthur" <macarthur@erinet.com> wrote in message
news01937A8-EC04-4669-9A3C-BCEFA947C12D@microsoft.com...
> I, too, get the "spooler has stopped working" message with my HP
> Photosmart 8450.
> But my bigger problem is that I seem to have to keep re-installing the
> printer, especially for any graphics. Sometimes I delete the printer,
> restart and reinstall. I've found that if I demand that Vista install
> with a new driver I get results quicker. And I have yet to perfect the
> order of the starting, reinstalling, etc. :-\
> Why does this wonderful Vista machine keeps "losing" the correct
> installation and driver for my printer? Is there anything I can do to
> keep the correct installation and driver once I've got it?
> ~ JM



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