Which version of VISTA are you using?
In article <9082C00E-C79C-4CF6-9A35-045D237E10CC@microsoft.com>, Ms624 wrote:
> Used my LT to*
> deposit/scan checks to my bank. LT died. Back to my PC. Cannot scan checks.*
> Can't even print now (see below).
> Message 1: "The scanner cannot be initialized because it was not found.*
> Check scanner. Scanner software may be installed improperly." *
> Message 2: "Unable to communicate with HP scanning software...verify it has*
> been installed"
I had this type of message when I first tried to get my very old HP SJ5P scsi
scanner recognized in VISTA but it is because it uses TWAIN to communicate
with the system and VISTA does not recognize TWAIN. But I did what I did with
Windows 2000 and XP and that is go back to very old HP Deskcan 2.9 software
which installs TWAIN (doing this with Windows Image Acquisition (WIA) turned
off in Services while installing) and all is fine now.
I'm not suggesting that you try installing this software but what I would do
after reading this HP document on installing VISTA drivers (in VISTA it says
is to uninstall everything and install the XP software on the HP website if
you go to this location:
The first thing I note there is that not only is there a complete software
package but there are many updates and fixes including to the firmware in the
printer that deals with a number of problems so I would also download these as
Note that the firmware update says:
<< The hp all-in-one software for the OfficeJet 6100 series must be installed
on your PC before installing this firmware update. The OfficeJet 6100 series
must also be connected to your PC and turned on before proceeding. >>
so go ahead and install the Full software package (maybe you have it on CD
already?) but do this using what VISTA calls Compatibility mode.
To do this, if you are using the CD don't let it autostart but select the file
on the CD that starts the installation procedure -- often setup.exe or
cdstart.exe or even autorun.exe -- and right mouse click on it. Then select
Properties and the Compatibility TAB and on that put a check mark where it
says Compatibility mode and select XP with SP2. While you are there put a
check mark where it says Run as Administrator and OK your way out.
Again follow the instructions carefully since they say, for installing the big
<< If you have already installed the software for this device and you are
either upgrading or re-installing you will need to disconnect the USB cable
from your all-in-one, turn the device off, and then uninstall the software.
The previous installation can be removed by running the Uninstall Software
program via the START\Programs\Hewlett-Packard menu or via Add/Remove Programs
in the Windows control panel. Please reboot your PC when prompted. >>
With USB devices keeping the USB cable disconnected from the PC until told to
plug it in or until the installation is finished is essential.
After you install the main software package, then install the updates and
fixes including the update to the firmware of the AIO. Again use the
compatibility mode and Run as Administrator, this time selecting the file you
have downloaded which of course you should Download as SAVE and not as RUN !
Good luck ....
PS I don't know the relevance or otherwise of the Java stuff to getting the
AIO running. Solve that first and then if you bank has a special requirement
sort that out with them.