Since the spooler is stopped, it sounds like there is another process that
has a handle open to the files. This would be the reason that the spooler
cannot delete the job. Find the other printer vendor provided software and
stop those service(s) until you find the one that is holding a reference to
the job files. It's most like some job or ink monitor software that is
causing the handle reference which will block the spooler from deleting the
jobs until the other software releases the files.
Windows Printing Team
Search the Microsoft Knowledge Base here:
This posting is provided "AS IS" with no warranties, and confers no rights.
"Seth" <Seth@discussions.microsoft.com> wrote in message
> Well I am back-I did option 1 and it did not work so I was doing option
> and I got to the screen where it had two items in the spooler-print folder
> and I try to delete them and I get a screen that they can't be deleted
> because they are open in another file. I closed all other files except
> I used to get to the spooler-print window. I now know what I have to
> but I can't figure out how to do it. Yes I did shut down and restart
> computer. Thanks Seth
> "PosterInNews" wrote:
>> Stop the spooler service in services:
>> Option 1)
>> Click on start orb
>> Type in search window:
>> click ok
>> Scroll down to Print spooler service and click on it in the right side
>> On the left side click stop the service and wait forthe process to
>> Do not close the window yet. You will have to restart it here later.
>> next delete the print job in the printer queue
>> then restart the spooler service
>> Resubmit your new print job.
>> Option 2)
>> If that doesn't clear it, the next step would be to stop the spooler
>> service as stated above
>> Go into windows explorer
>> (Print job data is collected and stored in a spool file in the spooler
>> It is located in:
>> Your print job will show 2 files there Example below:
>> Delete the files located in there. There may be several of them
>> depending apon how many print jobs you submitted. You will have to
>> resubmit your print jobs all over again.
>> Next go back to services window and restart the spooler service
>> That will definitely fix it.
>> On Mon, 1 Oct 2007 10:03:00 -0700, Seth
>> <Seth@discussions.microsoft.com> wrote:
>> >When I have a document that I am printing and for some reason it doesn't
>> >print I try to eliminate it from the que and it just sits there trying
>> >delete but without success. I have tried disconnecting the usb cable
>> >both printer and computer, Unplugging the power. Dancing on one foot
>> >giving various hand gesters.