I wanted to post even though my printer is a differnt model. I've got a
customer who has about 5 of these printers by HP and many employees
running Vista Business. We got the printers installed and working and
over time, likely due to updates on either Microsoft's side or HP's
side, the scanning feature stopped working. The printer is supposed to
recognize the computer of which to scan and over the course of time,
many this last week, the computers are no longer being recognized by the
HP Printer. So we've tried to uninstalled the (Huge) HP driver and
utilities and then reinstall, but have frequent and different problems
reinstalling. Often times the HP Support Center fails to load or loads
as a blank screen, the computer cannot find any scanners or the driver
just fails during loading.
We've since learned that HP offers a full Removal Utility for various
models of these printers because they know they have issues with
uninstalling or rolling back the drivers.
So, we've even tried these utilities with not much better success. We
are a little more of a special case because we are running roaming
profiles on the users' machines so their "My Documents" are backed up on
the server. If we try to install these while logged into a domain
account, we often get an error similar to "My Documents contains an
invalid character". We've learned though our own troubleshooting that we
need to be logged into the computer under a local account to get the
driver to install, but even doing this, we run into installation errors
or errors not being able to scan. If anyone has any suggestions, please
feel free to post.
Good luck to all others!
--
harisn9000
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