Re: HP 7410xi "Printer not activated" error code -20
"Cari (MS-MVP)" wrote:
> This is the Newsgroup for issues with Vista and Printers.... you appear to
> be using XP.
> The other issue you appear to be having is with IE7... HP has an update for
> the HP Director software which has a known issue with IE7.
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> "Dee" <Dee@discussions.microsoft.com> wrote in message
> > I've had problems with my HP 7410xi being recognized by my computer for
> > weeks. I've sent emails to Microsoft with no response and HP told me to
> > contact Microsoft because it is an IE-7 issue. I completed a defrag and
> > immediatedly started having problems. At first, I had problems with any
> > kind
> > of update installing. The Microsoft Windows updates would download, but
> > would never install. The HP updates would never install. It has spooled
> > sometimes and printed blank pages with C Drive files listed on the bottom.
> > At other times, nothing happens when I print.
> > I have XP SP2 Home Version and uninstalled the HP printer to all 4 levels.
> > I've re-installed the software several times. We have 3 other computers
> > on
> > our home network and they don't have any problems printing to the HP
> > Network
> > Printer. I've had the McAffe firewall and virus protection disabled. A
> > new
> > error has now started popping up, "Printer not Activated" Error Code -20.
> > Do
> > you have any suggestions? Thank you.
> I have encountered this same error with the Quickooks Pro 2007 PDF converter on Vista. There were no issues for some time, and the last Vista updates were done nearly a month ago, and QuickBooks had no problem publishing via the PDF converter until now. Quickbooks suggestion to delete the printer, then re-email the document (the software is supposed to recreate the printer on the fly) have left me in limbo since I still get the error after restarting QuickBooks, and restarting Windows have been unsuccessful. I would be very interested if this turns out to be a Windows issue. I will post again once I have spoked to Quickbooks support.