Re: IE7 and Duplex Printing on Vista

Forwarded to microsoft.public.windows.vista.print_fax_scan newsgroup via
crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

NLD Campbell wrote:
> The printer is a Lexmark x9350 multi-function device with built-in duplex
> unit. Since migrating to Vista I have been unable to use the automatic
> duplex printing feature of the printer. Each time I try to print from IE,
> I
> receive an informational box from the Lexmark software telling me that I
> will have to use the manual duplex method; which requires me to manually
> reorient the paper in the tray to facilitate duplex print. This is
> annoying
> and counterproductive. I specifically bought this unit for automatic
> duplexing.
>
> I do not have this issue with any other program on this computer
> (Vista/IE7). Only with IE. I do not have this issue with other computers
> configured as XP/IE6 or XP/IE7. Unfortunately I do not have any other
> printers to test with this computer (Vista/IE7). This seems to narrow the
> issue down to Vista. Surprised? I have asked Lexmark for assistance
> however
> their analysis also yielded that Vista was the culprit therefore here I
> am.
>
> Any advise on IE settings I should investigate? I am happy to provide
> additional information.

Pa Bear,

Have you heard anything like this before? No one has replied with any
information and I'm wondering what I should try next.

Nancy

I'm still looking for resolution to this issue if anyone can help.

"ND Campbell" <ndenni01(yuckyspam)@flastatealumni.org> wrote in message
news:51CC16AD-B496-40EE-8E20-2D23FDD41A6A@microsoft.com...
> I'm still looking for resolution to this issue if anyone can help.


You are posting without quoting in a thread which is over 3 months old.
Be aware that most helpers use NNTP and typically have a much smaller
message cache than that. Nobody is going to know what "this issue" is about
and few are going to bother to do the search to find out, especially on
the cross-posted newsgroup:

http://www.microsoft.com/communities...0-674728fc40b7

BTW I agree with PA Bear that you are more likely to get help from
Vista P F & S than from IE General, provided you make clear to them
what your problem is... ; ) Also, since you claim that

<quote>
I do not have this issue with any other program on this computer
(Vista/IE7). Only with IE.
</quote>

does this mean that you can print from Windows Mail?
If so, why not send your files to it first (e.g., using Alt-F,e,P)
and then print from it? <eg>


Good luck

Robert Aldwinckle
---

On Wed, 26 Dec 2007 03:54:28 -0500, "Robert Aldwinckle"
<robald@techemail.com> wrote:

> "ND Campbell" <ndenni01(yuckyspam)@flastatealumni.org> wrote in message
> news:51CC16AD-B496-40EE-8E20-2D23FDD41A6A@microsoft.com...
> > I'm still looking for resolution to this issue if anyone can help.
>
>
> You are posting without quoting in a thread which is over 3 months old.
> Be aware that most helpers use NNTP and typically have a much smaller
> message cache than that. Nobody is going to know what "this issue" is about
> and few are going to bother to do the search to find out, especially on
> the cross-posted newsgroup:


I, for one, have no idea what it's about, and wouldn't even if the
thread were only a day or two old. Once I read a message here, it's
gone, and I don't see it again. *Many* newsgroup participants work
similarly, and that's why it's so important to always quote, so the
message has enough information to be read and understood by itself,
without reference to another message which may or may be available to
the person reading.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

I'm sorry if I'm not very proficient in this process. I've cut and pasted the
original issue into this reply below and will do the same to the cross post.
As to your question, automatic duplex printing does work successfully from
all programs on the computer (including Windows Mail) except IE. I will take
your suggestion under advisement, however would prefer a solution which
provides the functionality as expected.

----------------------
The printer is a Lexmark x9350 multi-function device with built-in duplex
unit. Since migrating to Vista I have been unable to use the automatic duplex
printing feature of the printer. Each time I try to print from IE, I receive
an informational box from the Lexmark software telling me that I will have to
use the manual duplex method; which requires me to manually reorient the
paper in the tray to facilitate duplex print. I specifically bought this unit
for automatic duplexing and find the manual duplex counterproductive and
annoying.

I do not have this issue with any other program on this computer. Only with
Vist/IE7. I do not have this issue with other computers configured as XP/IE6
or XP/IE7. Unfortunately I do not have any other printers to test with this
computer (Vista/IE7). This seems to narrow the issue down to Vista.
Surprised? I have asked Lexmark for assistance however their analysis also
yielded that Vista was the culprit therefore here I am.

Any advice on IE settings I should investigate? I am happy to provide
additional information.

---------------

I'm sorry if I'm not very proficient in this process. I've cut and pasted the
original issue into this reply below and will do the same to the cross post.

----------------------
The printer is a Lexmark x9350 multi-function device with built-in duplex
unit. Since migrating to Vista I have been unable to use the automatic duplex
printing feature of the printer. Each time I try to print from IE, I receive
an informational box from the Lexmark software telling me that I will have to
use the manual duplex method; which requires me to manually reorient the
paper in the tray to facilitate duplex print. I specifically bought this unit
for automatic duplexing and find the manual duplex counterproductive and
annoying.

I do not have this issue with any other program on this computer. Only with
Vist/IE7. I do not have this issue with other computers configured as XP/IE6
or XP/IE7. Unfortunately I do not have any other printers to test with this
computer (Vista/IE7). This seems to narrow the issue down to Vista.
Surprised? I have asked Lexmark for assistance however their analysis also
yielded that Vista was the culprit therefore here I am.

Any advice on IE settings I should investigate? I am happy to provide
additional information.

---------------

Is this printer and duplex printing supported in Vista?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

ND Campbell wrote:
> I'm sorry if I'm not very proficient in this process. I've cut and pasted
> the original issue into this reply below and will do the same to the cross
> post.
>
> ----------------------
> The printer is a Lexmark x9350 multi-function device with built-in duplex
> unit. Since migrating to Vista I have been unable to use the automatic
> duplex printing feature of the printer. Each time I try to print from IE,
> I receive an informational box from the Lexmark software telling me that I
> will have to use the manual duplex method; which requires me to manually
> reorient the paper in the tray to facilitate duplex print. I specifically
> bought this unit for automatic duplexing and find the manual duplex
> counterproductive and annoying.
>
> I do not have this issue with any other program on this computer. Only
> with
> Vist/IE7. I do not have this issue with other computers configured as
> XP/IE6
> or XP/IE7. Unfortunately I do not have any other printers to test with
> this
> computer (Vista/IE7). This seems to narrow the issue down to Vista.
> Surprised? I have asked Lexmark for assistance however their analysis
> also
> yielded that Vista was the culprit therefore here I am.
>
> Any advice on IE settings I should investigate? I am happy to provide
> additional information.
>
> ---------------

I'm not sure how to find out the answer to that question. But I do know that
I already downloaded the Vista updates for this printer from Lexmark and they
are on the computer. A query to Lexmark resulted in them telling me it should
work and to contact Microsoft. In addition, the automatic duplexing feature
is working with Vista for all other programs EXCEPT IE7.

"PA Bear" wrote:

> Is this printer and duplex printing supported in Vista?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> ND Campbell wrote:
> > I'm sorry if I'm not very proficient in this process. I've cut and pasted
> > the original issue into this reply below and will do the same to the cross
> > post.
> >
> > ----------------------
> > The printer is a Lexmark x9350 multi-function device with built-in duplex
> > unit. Since migrating to Vista I have been unable to use the automatic
> > duplex printing feature of the printer. Each time I try to print from IE,
> > I receive an informational box from the Lexmark software telling me that I
> > will have to use the manual duplex method; which requires me to manually
> > reorient the paper in the tray to facilitate duplex print. I specifically
> > bought this unit for automatic duplexing and find the manual duplex
> > counterproductive and annoying.
> >
> > I do not have this issue with any other program on this computer. Only
> > with
> > Vist/IE7. I do not have this issue with other computers configured as
> > XP/IE6
> > or XP/IE7. Unfortunately I do not have any other printers to test with
> > this
> > computer (Vista/IE7). This seems to narrow the issue down to Vista.
> > Surprised? I have asked Lexmark for assistance however their analysis
> > also
> > yielded that Vista was the culprit therefore here I am.
> >
> > Any advice on IE settings I should investigate? I am happy to provide
> > additional information.
> >
> > ---------------
>
>

=> Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

1. Right-click on the blue IE desktop icon and select Start without Add-ons;

2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
(No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

=> Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

ND Campbell wrote:
> I'm not sure how to find out the answer to that question. But I do know
> that
> I already downloaded the Vista updates for this printer from Lexmark and
> they are on the computer. A query to Lexmark resulted in them telling me
> it
> should work and to contact Microsoft. In addition, the automatic duplexing
> feature is working with Vista for all other programs EXCEPT IE7.
>
> "PA Bear" wrote:
>
>> Is this printer and duplex printing supported in Vista?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> ND Campbell wrote:
>>> I'm sorry if I'm not very proficient in this process. I've cut and
>>> pasted
>>> the original issue into this reply below and will do the same to the
>>> cross
>>> post.
>>>
>>> ----------------------
>>> The printer is a Lexmark x9350 multi-function device with built-in
>>> duplex
>>> unit. Since migrating to Vista I have been unable to use the automatic
>>> duplex printing feature of the printer. Each time I try to print from
>>> IE,
>>> I receive an informational box from the Lexmark software telling me that
>>> I
>>> will have to use the manual duplex method; which requires me to manually
>>> reorient the paper in the tray to facilitate duplex print. I
>>> specifically
>>> bought this unit for automatic duplexing and find the manual duplex
>>> counterproductive and annoying.
>>>
>>> I do not have this issue with any other program on this computer. Only
>>> with
>>> Vist/IE7. I do not have this issue with other computers configured as
>>> XP/IE6
>>> or XP/IE7. Unfortunately I do not have any other printers to test with
>>> this
>>> computer (Vista/IE7). This seems to narrow the issue down to Vista.
>>> Surprised? I have asked Lexmark for assistance however their analysis
>>> also
>>> yielded that Vista was the culprit therefore here I am.
>>>
>>> Any advice on IE settings I should investigate? I am happy to provide
>>> additional information.
>>>
>>> ---------------