Re: IE7 and Duplex Printing on Vista

PA Bear,

Thank you for the troubleshooting procedures. However, the behavior
persisted after starting without add-ons and after RIES procedure. :-(

Any other troubleshooting suggestions? Can I provide any logs or settings
information to assist?

Nancy

"PA Bear" wrote:

> => Does this behavior persist if you start IE7 in No Add-ons mode? To start
> IE7 in No Add-ons mode:
>
> 1. Right-click on the blue IE desktop icon and select Start without Add-ons;
>
> 2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
> (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> => Does the problem persist if you Reset IE7 Settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> ND Campbell wrote:
> > I'm not sure how to find out the answer to that question. But I do know
> > that
> > I already downloaded the Vista updates for this printer from Lexmark and
> > they are on the computer. A query to Lexmark resulted in them telling me
> > it
> > should work and to contact Microsoft. In addition, the automatic duplexing
> > feature is working with Vista for all other programs EXCEPT IE7.
> >
> > "PA Bear" wrote:
> >
> >> Is this printer and duplex printing supported in Vista?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> ND Campbell wrote:
> >>> I'm sorry if I'm not very proficient in this process. I've cut and
> >>> pasted
> >>> the original issue into this reply below and will do the same to the
> >>> cross
> >>> post.
> >>>
> >>> ----------------------
> >>> The printer is a Lexmark x9350 multi-function device with built-in
> >>> duplex
> >>> unit. Since migrating to Vista I have been unable to use the automatic
> >>> duplex printing feature of the printer. Each time I try to print from
> >>> IE,
> >>> I receive an informational box from the Lexmark software telling me that
> >>> I
> >>> will have to use the manual duplex method; which requires me to manually
> >>> reorient the paper in the tray to facilitate duplex print. I
> >>> specifically
> >>> bought this unit for automatic duplexing and find the manual duplex
> >>> counterproductive and annoying.
> >>>
> >>> I do not have this issue with any other program on this computer. Only
> >>> with
> >>> Vist/IE7. I do not have this issue with other computers configured as
> >>> XP/IE6
> >>> or XP/IE7. Unfortunately I do not have any other printers to test with
> >>> this
> >>> computer (Vista/IE7). This seems to narrow the issue down to Vista.
> >>> Surprised? I have asked Lexmark for assistance however their analysis
> >>> also
> >>> yielded that Vista was the culprit therefore here I am.
> >>>
> >>> Any advice on IE settings I should investigate? I am happy to provide
> >>> additional information.
> >>>
> >>> ---------------