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HP Printer issue

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  #1 (permalink)  
Old 08-30-2007
Mike.ONeal
 

Posts: n/a
HP Printer issue
I have an HP OfficeJet 7310, laptop with Windows Vista Business and am using
it over a peer to peer network. It's worked fine until recently when the
printer icon has disappeared from the printers folder. The printer is a
all-in-one and the HP OfficeJet 7310 series fax printer is still there. It's
happened on 2 different computers, both using Windows Vista Business version,
32 bit. Has there been a driver update that could have caused this problem?

There is an System Event ID 3 that the printer was deleted. If it happened
on only one system, I would say it is user error, but it happened on 2
different systems.

Any ideas?
--
Mike O.
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  #2 (permalink)  
Old 08-30-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: HP Printer issue
If the HP CUE Discovery software is running, the printer will be deleted if
the network status changes. Disabling the service has worked for others.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
>I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
>using
> it over a peer to peer network. It's worked fine until recently when the
> printer icon has disappeared from the printers folder. The printer is a
> all-in-one and the HP OfficeJet 7310 series fax printer is still there.
> It's
> happened on 2 different computers, both using Windows Vista Business
> version,
> 32 bit. Has there been a driver update that could have caused this
> problem?
>
> There is an System Event ID 3 that the printer was deleted. If it
> happened
> on only one system, I would say it is user error, but it happened on 2
> different systems.
>
> Any ideas?
> --
> Mike O.



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  #3 (permalink)  
Old 08-31-2007
Mike.ONeal
 

Posts: n/a
Re: HP Printer issue
Thanks Alan. I uninistalled all the HP software, reinstalled the
application. It found the network printer OK and then I disabled the HP CUE
Discovery service. I'll let you know weekly if it works.
--
Mike O.


"Alan Morris [MSFT]" wrote:

> If the HP CUE Discovery software is running, the printer will be deleted if
> the network status changes. Disabling the service has worked for others.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
> >I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
> >using
> > it over a peer to peer network. It's worked fine until recently when the
> > printer icon has disappeared from the printers folder. The printer is a
> > all-in-one and the HP OfficeJet 7310 series fax printer is still there.
> > It's
> > happened on 2 different computers, both using Windows Vista Business
> > version,
> > 32 bit. Has there been a driver update that could have caused this
> > problem?
> >
> > There is an System Event ID 3 that the printer was deleted. If it
> > happened
> > on only one system, I would say it is user error, but it happened on 2
> > different systems.
> >
> > Any ideas?
> > --
> > Mike O.

>
>
>

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  #4 (permalink)  
Old 09-01-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: HP Printer issue
HP contacted me on this one. I think they are interested in determining the
true cause of this issue.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
news:CE8474DB-A32D-4DCC-BF6F-A640346C068F@microsoft.com...
> Thanks Alan. I uninistalled all the HP software, reinstalled the
> application. It found the network printer OK and then I disabled the HP
> CUE
> Discovery service. I'll let you know weekly if it works.
> --
> Mike O.
>
>
> "Alan Morris [MSFT]" wrote:
>
>> If the HP CUE Discovery software is running, the printer will be deleted
>> if
>> the network status changes. Disabling the service has worked for others.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
>> news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
>> >I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
>> >using
>> > it over a peer to peer network. It's worked fine until recently when
>> > the
>> > printer icon has disappeared from the printers folder. The printer is
>> > a
>> > all-in-one and the HP OfficeJet 7310 series fax printer is still there.
>> > It's
>> > happened on 2 different computers, both using Windows Vista Business
>> > version,
>> > 32 bit. Has there been a driver update that could have caused this
>> > problem?
>> >
>> > There is an System Event ID 3 that the printer was deleted. If it
>> > happened
>> > on only one system, I would say it is user error, but it happened on 2
>> > different systems.
>> >
>> > Any ideas?
>> > --
>> > Mike O.

>>
>>
>>



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  #5 (permalink)  
Old 09-12-2007
Paul Whatling
 

Posts: n/a
Re: HP Printer issue
I have just had same problem with HP C6180 - all working fine until suddenly
it disappears. I can browse to the printer admin pages but Windows cannot
find printer on network and HP solution center states that no HP devices
detected.

I'll try disabling the CUE service - did this work for you?

running Vista Ultimate with hp 4.42.0.0 version

Thanks
Paul

"Alan Morris [MSFT]" wrote:

> HP contacted me on this one. I think they are interested in determining the
> true cause of this issue.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> news:CE8474DB-A32D-4DCC-BF6F-A640346C068F@microsoft.com...
> > Thanks Alan. I uninistalled all the HP software, reinstalled the
> > application. It found the network printer OK and then I disabled the HP
> > CUE
> > Discovery service. I'll let you know weekly if it works.
> > --
> > Mike O.
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> If the HP CUE Discovery software is running, the printer will be deleted
> >> if
> >> the network status changes. Disabling the service has worked for others.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> >> news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
> >> >I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
> >> >using
> >> > it over a peer to peer network. It's worked fine until recently when
> >> > the
> >> > printer icon has disappeared from the printers folder. The printer is
> >> > a
> >> > all-in-one and the HP OfficeJet 7310 series fax printer is still there.
> >> > It's
> >> > happened on 2 different computers, both using Windows Vista Business
> >> > version,
> >> > 32 bit. Has there been a driver update that could have caused this
> >> > problem?
> >> >
> >> > There is an System Event ID 3 that the printer was deleted. If it
> >> > happened
> >> > on only one system, I would say it is user error, but it happened on 2
> >> > different systems.
> >> >
> >> > Any ideas?
> >> > --
> >> > Mike O.
> >>
> >>
> >>

>
>
>

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  #6 (permalink)  
Old 09-22-2007
guydel
 

Posts: n/a
Re: HP Printer issue
Same problem with an HP C5180. See my post for details.

DID DESABELING THE HP CUE WORK FOR YOU ??????????? BECAUSE THE PROBLEM SEEM
TO BE WITH MANY BRAND OF PRINTER; VISTA PROBLEM

M.Morris from MSFT steared me toward a spooler problem, everything points to
network problem

"Paul Whatling" wrote:

> I have just had same problem with HP C6180 - all working fine until suddenly
> it disappears. I can browse to the printer admin pages but Windows cannot
> find printer on network and HP solution center states that no HP devices
> detected.
>
> I'll try disabling the CUE service - did this work for you?
>
> running Vista Ultimate with hp 4.42.0.0 version
>
> Thanks
> Paul
>
> "Alan Morris [MSFT]" wrote:
>
> > HP contacted me on this one. I think they are interested in determining the
> > true cause of this issue.
> >
> >
> >
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:
> > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> > news:CE8474DB-A32D-4DCC-BF6F-A640346C068F@microsoft.com...
> > > Thanks Alan. I uninistalled all the HP software, reinstalled the
> > > application. It found the network printer OK and then I disabled the HP
> > > CUE
> > > Discovery service. I'll let you know weekly if it works.
> > > --
> > > Mike O.
> > >
> > >
> > > "Alan Morris [MSFT]" wrote:
> > >
> > >> If the HP CUE Discovery software is running, the printer will be deleted
> > >> if
> > >> the network status changes. Disabling the service has worked for others.
> > >>
> > >> --
> > >> Alan Morris
> > >> Windows Printing Team
> > >> Search the Microsoft Knowledge Base here:
> > >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> > >>
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > >> rights.
> > >>
> > >> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> > >> news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
> > >> >I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
> > >> >using
> > >> > it over a peer to peer network. It's worked fine until recently when
> > >> > the
> > >> > printer icon has disappeared from the printers folder. The printer is
> > >> > a
> > >> > all-in-one and the HP OfficeJet 7310 series fax printer is still there.
> > >> > It's
> > >> > happened on 2 different computers, both using Windows Vista Business
> > >> > version,
> > >> > 32 bit. Has there been a driver update that could have caused this
> > >> > problem?
> > >> >
> > >> > There is an System Event ID 3 that the printer was deleted. If it
> > >> > happened
> > >> > on only one system, I would say it is user error, but it happened on 2
> > >> > different systems.
> > >> >
> > >> > Any ideas?
> > >> > --
> > >> > Mike O.
> > >>
> > >>
> > >>

> >
> >
> >

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  #7 (permalink)  
Old 11-24-2007
mike h
 

Posts: n/a
Re: HP 7310 duplex Printer issue
hi, i understand from the post below you may have a fix for the vista duplex
option. i would be obliged if you could email me a copy regards
mike hughes
send me mail with the model of the device you need the driver for.

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"junecline" <junecline.2osy7n@DoNotSpam.com> wrote in message
news:junecline.2osy7n@DoNotSpam.com...
>
> 'Alan Morris [MSFT Wrote:
>> ;2678487']HP does have the fix and they are working to get the 20
>> drivers that have
>> the same issue onto Windows Update.
>>
>> In the meantime the HP driver developer who determined the issue told
>> me I
>> could hand out the fix
>> mail me directly since I can't send the file using outlook.
>>
>> alanmo microsoft.com

>
> I've been having the same problem with my hp 7310. Tried HP's tech
> support, but did not have an answer for me. Can you please let me know
> what the fix is for this problem?
>



"Alan Morris [MSFT]" wrote:

> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Mike.ONeal" <MikeONeal@discussions.microsoft.com> wrote in message
> news:6D17C109-67CF-4F21-9ABD-E429C2293DCE@microsoft.com...
> >I have an HP OfficeJet 7310, laptop with Windows Vista Business and am
> >using
> > it over a peer to peer network. It's worked fine until recently when the
> > printer icon has disappeared from the printers folder. The printer is a
> > all-in-one and the HP OfficeJet 7310 series fax printer is still there.
> > It's
> > happened on 2 different computers, both using Windows Vista Business
> > version,
> > 32 bit. Has there been a driver update that could have caused this
> > problem?
> >
> > There is an System Event ID 3 that the printer was deleted. If it
> > happened
> > on only one system, I would say it is user error, but it happened on 2
> > different systems.
> >
> > Any ideas?
> > --
> > Mike O.

>
>
>

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  #8 (permalink)  
Old 11-25-2007
huwyngr
 

Posts: n/a
Re: HP 7310 duplex Printer issue
Would he know an email address that would actually reach you?

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  #9 (permalink)  
Old 11-25-2007
Andrew Rossmann
 

Posts: n/a
Re: HP 7310 duplex Printer issue
In article <VA.00000545.01b6a882@unspam.tampabay.rr.com>,
Hugh_Wyn_Griffith@simpilot.net says...
> Would he know an email address that would actually reach you?


Read the e-mail very carefully. His name is alanmo, and he works at
microsoft. Put 2&2 together and figure out the address.

--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross
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  #10 (permalink)  
Old 11-25-2007
huwyngr
 

Posts: n/a
Re: HP 7310 duplex Printer issue
I was addressing Mike not Alan.

mike h <mike h@discussions.microsoft.com> is not a valid address is it?
And Mike asks for an email reply.

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