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HP Printer not recognized

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  #1 (permalink)  
Old 08-29-2007
PittGirl09
 

Posts: n/a
HP Printer not recognized
I have a HP Deskjet 3930, and after installing my new ispiron computer, I
tried to install it on Vista.
It's connected through a usb port, so Vista should recognize it without
having to install it, but that didnt work. I went to the HP website and ran
a driver diagnostic, and it said the printer was connected and the driver was
fine, but the printer doesnt show up as a printer option when i try to print.
If anyone has any advise, that'd be great. Thanks!
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  #2 (permalink)  
Old 08-29-2007
Cari \(MS-MVP\)
 

Posts: n/a
Re: HP Printer not recognized
Are you sure it's actually supported in Vista? Did you ask HP?

You could try the XP drivers and see if they work.... but it's a 'might' not
a certainty.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"PittGirl09" <PittGirl09@discussions.microsoft.com> wrote in message
news:878B0F3C-0507-42BA-92DC-05596CAB0E6C@microsoft.com...
>I have a HP Deskjet 3930, and after installing my new ispiron computer, I
> tried to install it on Vista.
> It's connected through a usb port, so Vista should recognize it without
> having to install it, but that didnt work. I went to the HP website and
> ran
> a driver diagnostic, and it said the printer was connected and the driver
> was
> fine, but the printer doesnt show up as a printer option when i try to
> print.
> If anyone has any advise, that'd be great. Thanks!


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