RE: HP Scanning Issues
I have a HP Color LaserJet 2840. It is another All-in-One that I have had
similar issues. After upgrading from XP Pro to Vista Business, I spend all
of October with HP, Dell, and Microsoft support lines trying to get my CLJ
2840 to scan PDF. Best i could get was in a color mode at 600 dpi, where
images were still not clear, with normal type not readable when near bolded
type, and file sizes exceeding 1 MB perr page. At this point, HP stated I
had an image, therefore their product "worked." Unfortunately, courts want
200-300 dpi, which means I must now sell a practically new HP CLJ 2040. My
solution was to buy a Dell 3115cn that uses PaperPort software to scan to
PDF. Let me know if you or others fare better.
> "Pam" wrote:
> > I have an Officejet 7210 all-in-one printer/scanner/copier. I downloaded the
> > HP software from the website and installed on the computer to manager the
> > components. The printer and copier work fine, directly from the computer's
> > HP Solution Center - however, I cannot scan and keep getting the error HP Cue
> > Scanning Flow no responding. I spent 3 hours online with HP this morning and
> > I'm terribly frustrated. Does anyone have a solution to this dilemma?
> Pam-- I have an HP 2410 all-in-one and had much the same problem. The HP
> solution that I received indicated that scanning is done through "Windows
> Gallery" in Vista. However, this only provides scans as photos, i.e., jpeg,
> gif..etc. My former HP software allowed me to scan as pdf,s, text for OCR and
> the like so I haven't really solved much. I was told that HP Director cannot
> be installed and used in Vista.
> I am planning to upgrade to an HP 7180 primarily for the wireless and
> ethernet, bluetooth capabilities, but will probably hold off a while to see
> if things settle down between HP and Microsoft and maybe software can be
> altered to work before commiting. I still haven't found out how to fax .
> Anyone else's comments would be appreciated.