The files I have are from the HP driver developer. He has also been getting
the same run around from HP Support that the YOU, the customer gets. I
suppose I could just tell HP that I will no longer help them out here but I
do actually care about YOU having a good experience printing.
I'd much rather you not know that I exist because when you install a printer
(local or connection), it just installs and you can print and you don't
think about it, the same way you don't think that the file you saved to
disk actually was written properly to the hard drive.
There are great MVPs in this community who can help out in a majority of the
situations. Particularly directing you to vendor drivers and most common
vendor installation issues.
I'd like to inform everyone I am not a support person. I test the core
spooler for the latest OS. I don't test vendor drivers because they
generally fail (for me but we have fun tests and verification tools here) at
some point.
I will forward this to HP. It will be forwarded to someone else at HP. I
don't think HP will track you down but I removed last names
anyway, I have the HP text file that does fix the duplex issue.
ALL: if you have not contacted HP please do so at some point so HP Support
understands the impact of this defect.
remove the online
alanmo
microsoft.com
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"helpherb" <helpherb@discussions.microsoft.com> wrote in message
news:574FD29D-3F79-46EA-8A37-701644D1BA42@microsoft.com...
>I agree 100%. Alan Morris at Microsoft has been doing HP's work for them;
>he
> sent me a fix that solved the problem and maybe he will check in here and
> help out with your printer(s). It's a bit of a nuisance to install but it
> does work (actually, my Officejet 7310 will not print in manual duplex
> mode
> after the fix, only the auto mode, but I can work around this by selecting
> individual pages to print if needed and I almost always want auto
> duplexing).
>
> At any rate, I believe HP is well aware of the problem and their response
> is
> nonexistent. It's exactly the same as if they sold all of these printers
> without a duplexor while claiming that a duplexor is included and that
> would
> never be tolerated. But it's tolerated in the software because customers
> have been trained that software bugs are to be expected. This will likely
> continue until someone finally files a class-action suit that costs enough
> millions to get HP's attention. Until that happens, I will just vote with
> my
> next printer purchase and with inputs to anyone who asks: HP sucks.
>
> Herb
>
> "Alistair D [1009382]" wrote:
>
>> Despite installing several HP drivers updates HP still have not fix their
>> bug when printing in duplex. Every time I try to print a document in
>> "side
>> to side" format it prints it in head to toe format and even with trying
>> many
>> different configurations there still seems to be no way around it apart
>> from
>> manual.
>>
>> This bug/issue has been around for over 18 months now really is about
>> time
>> someone in either HP or Microsoft to sorted it out.
>>
>> Having search the internet it seems that many people on many different HP
>> models are having the same issue. In fact one guy has stated that if HP
>> don't sort it out ASAP he is taking his printer back and buying a cannon
>> which does work okay.
>>
>> Can someone please help! On going HP get responsibility and stop blaming
>> Microsoft. On my work printer (laser) I was originally using an XP driver
>> which was working fine, I then upgraded to the official Vista drivers and
>> hit the same problem!!
>>
>> Alistair D
>>
>>
Linear Mode
