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HP printer - Duplex printing bug head to toe HP Office Jet 7310

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  #1 (permalink)  
Old 08-20-2007
Alistair Doran [1009382]
 

Posts: n/a
HP printer - Duplex printing bug head to toe HP Office Jet 7310
Despite installing several HP drivers updates HP still have not fix their
bug when printing in duplex. Every time I try to print a document in "side
to side" format it prints it in head to toe format and even with trying many
different configurations there still seems to be no way around it apart from
manual.

This bug/issue has been around for over 18 months now really is about time
someone in either HP or Microsoft to sorted it out.

Having search the internet it seems that many people on many different HP
models are having the same issue. In fact one guy has stated that if HP
don't sort it out ASAP he is taking his printer back and buying a cannon
which does work okay.

Can someone please help! On going HP get responsibility and stop blaming
Microsoft. On my work printer (laser) I was originally using an XP driver
which was working fine, I then upgraded to the official Vista drivers and
hit the same problem!!

Alistair Doran

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  #2 (permalink)  
Old 08-20-2007
helpherb
 

Posts: n/a
RE: HP printer - Duplex printing bug head to toe HP Office Jet 7310
I agree 100%. Alan Morris at Microsoft has been doing HP's work for them; he
sent me a fix that solved the problem and maybe he will check in here and
help out with your printer(s). It's a bit of a nuisance to install but it
does work (actually, my Officejet 7310 will not print in manual duplex mode
after the fix, only the auto mode, but I can work around this by selecting
individual pages to print if needed and I almost always want auto duplexing).

At any rate, I believe HP is well aware of the problem and their response is
nonexistent. It's exactly the same as if they sold all of these printers
without a duplexor while claiming that a duplexor is included and that would
never be tolerated. But it's tolerated in the software because customers
have been trained that software bugs are to be expected. This will likely
continue until someone finally files a class-action suit that costs enough
millions to get HP's attention. Until that happens, I will just vote with my
next printer purchase and with inputs to anyone who asks: HP sucks.

Herb

"Alistair Doran [1009382]" wrote:

> Despite installing several HP drivers updates HP still have not fix their
> bug when printing in duplex. Every time I try to print a document in "side
> to side" format it prints it in head to toe format and even with trying many
> different configurations there still seems to be no way around it apart from
> manual.
>
> This bug/issue has been around for over 18 months now really is about time
> someone in either HP or Microsoft to sorted it out.
>
> Having search the internet it seems that many people on many different HP
> models are having the same issue. In fact one guy has stated that if HP
> don't sort it out ASAP he is taking his printer back and buying a cannon
> which does work okay.
>
> Can someone please help! On going HP get responsibility and stop blaming
> Microsoft. On my work printer (laser) I was originally using an XP driver
> which was working fine, I then upgraded to the official Vista drivers and
> hit the same problem!!
>
> Alistair Doran
>
>

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  #3 (permalink)  
Old 08-20-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: HP printer - Duplex printing bug head to toe HP Office Jet 7310
The files I have are from the HP driver developer. He has also been getting
the same run around from HP Support that the YOU, the customer gets. I
suppose I could just tell HP that I will no longer help them out here but I
do actually care about YOU having a good experience printing.

I'd much rather you not know that I exist because when you install a printer
(local or connection), it just installs and you can print and you don't
think about it, the same way you don't think that the file you saved to
disk actually was written properly to the hard drive.

There are great MVPs in this community who can help out in a majority of the
situations. Particularly directing you to vendor drivers and most common
vendor installation issues.

I'd like to inform everyone I am not a support person. I test the core
spooler for the latest OS. I don't test vendor drivers because they
generally fail (for me but we have fun tests and verification tools here) at
some point.

I will forward this to HP. It will be forwarded to someone else at HP. I
don't think HP will track you down but I removed last names

anyway, I have the HP text file that does fix the duplex issue.

ALL: if you have not contacted HP please do so at some point so HP Support
understands the impact of this defect.

remove the online

alanmo
microsoft.com
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"helpherb" <helpherb@discussions.microsoft.com> wrote in message
news:574FD29D-3F79-46EA-8A37-701644D1BA42@microsoft.com...
>I agree 100%. Alan Morris at Microsoft has been doing HP's work for them;
>he
> sent me a fix that solved the problem and maybe he will check in here and
> help out with your printer(s). It's a bit of a nuisance to install but it
> does work (actually, my Officejet 7310 will not print in manual duplex
> mode
> after the fix, only the auto mode, but I can work around this by selecting
> individual pages to print if needed and I almost always want auto
> duplexing).
>
> At any rate, I believe HP is well aware of the problem and their response
> is
> nonexistent. It's exactly the same as if they sold all of these printers
> without a duplexor while claiming that a duplexor is included and that
> would
> never be tolerated. But it's tolerated in the software because customers
> have been trained that software bugs are to be expected. This will likely
> continue until someone finally files a class-action suit that costs enough
> millions to get HP's attention. Until that happens, I will just vote with
> my
> next printer purchase and with inputs to anyone who asks: HP sucks.
>
> Herb
>
> "Alistair D [1009382]" wrote:
>
>> Despite installing several HP drivers updates HP still have not fix their
>> bug when printing in duplex. Every time I try to print a document in
>> "side
>> to side" format it prints it in head to toe format and even with trying
>> many
>> different configurations there still seems to be no way around it apart
>> from
>> manual.
>>
>> This bug/issue has been around for over 18 months now really is about
>> time
>> someone in either HP or Microsoft to sorted it out.
>>
>> Having search the internet it seems that many people on many different HP
>> models are having the same issue. In fact one guy has stated that if HP
>> don't sort it out ASAP he is taking his printer back and buying a cannon
>> which does work okay.
>>
>> Can someone please help! On going HP get responsibility and stop blaming
>> Microsoft. On my work printer (laser) I was originally using an XP driver
>> which was working fine, I then upgraded to the official Vista drivers and
>> hit the same problem!!
>>
>> Alistair D
>>
>>



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  #4 (permalink)  
Old 08-20-2007
helpherb
 

Posts: n/a
Re: HP printer - Duplex printing bug head to toe HP Office Jet 73
Alan--I rate the parts of my Vista experience that Microsoft controls at
100%. I rate your efforts higher than that, because you have gone beyond
your job responsibilities to help users. HP gets a big fat 0% because their
own tech support doesn't even know about the issue, and they don't even
acknowlege the issue on their driver download site (they could at least note
that there is a problem and that they are working on it). I gladly share my
ire with all who will listen. Thanks very much for your help, Herb

"Alan Morris [MSFT]" wrote:

> The files I have are from the HP driver developer. He has also been getting
> the same run around from HP Support that the YOU, the customer gets. I
> suppose I could just tell HP that I will no longer help them out here but I
> do actually care about YOU having a good experience printing.
>
> I'd much rather you not know that I exist because when you install a printer
> (local or connection), it just installs and you can print and you don't
> think about it, the same way you don't think that the file you saved to
> disk actually was written properly to the hard drive.
>
> There are great MVPs in this community who can help out in a majority of the
> situations. Particularly directing you to vendor drivers and most common
> vendor installation issues.
>
> I'd like to inform everyone I am not a support person. I test the core
> spooler for the latest OS. I don't test vendor drivers because they
> generally fail (for me but we have fun tests and verification tools here) at
> some point.
>
> I will forward this to HP. It will be forwarded to someone else at HP. I
> don't think HP will track you down but I removed last names
>
> anyway, I have the HP text file that does fix the duplex issue.
>
> ALL: if you have not contacted HP please do so at some point so HP Support
> understands the impact of this defect.
>
> remove the online
>
> alanmo
> microsoft.com
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "helpherb" <helpherb@discussions.microsoft.com> wrote in message
> news:574FD29D-3F79-46EA-8A37-701644D1BA42@microsoft.com...
> >I agree 100%. Alan Morris at Microsoft has been doing HP's work for them;
> >he
> > sent me a fix that solved the problem and maybe he will check in here and
> > help out with your printer(s). It's a bit of a nuisance to install but it
> > does work (actually, my Officejet 7310 will not print in manual duplex
> > mode
> > after the fix, only the auto mode, but I can work around this by selecting
> > individual pages to print if needed and I almost always want auto
> > duplexing).
> >
> > At any rate, I believe HP is well aware of the problem and their response
> > is
> > nonexistent. It's exactly the same as if they sold all of these printers
> > without a duplexor while claiming that a duplexor is included and that
> > would
> > never be tolerated. But it's tolerated in the software because customers
> > have been trained that software bugs are to be expected. This will likely
> > continue until someone finally files a class-action suit that costs enough
> > millions to get HP's attention. Until that happens, I will just vote with
> > my
> > next printer purchase and with inputs to anyone who asks: HP sucks.
> >
> > Herb
> >
> > "Alistair D [1009382]" wrote:
> >
> >> Despite installing several HP drivers updates HP still have not fix their
> >> bug when printing in duplex. Every time I try to print a document in
> >> "side
> >> to side" format it prints it in head to toe format and even with trying
> >> many
> >> different configurations there still seems to be no way around it apart
> >> from
> >> manual.
> >>
> >> This bug/issue has been around for over 18 months now really is about
> >> time
> >> someone in either HP or Microsoft to sorted it out.
> >>
> >> Having search the internet it seems that many people on many different HP
> >> models are having the same issue. In fact one guy has stated that if HP
> >> don't sort it out ASAP he is taking his printer back and buying a cannon
> >> which does work okay.
> >>
> >> Can someone please help! On going HP get responsibility and stop blaming
> >> Microsoft. On my work printer (laser) I was originally using an XP driver
> >> which was working fine, I then upgraded to the official Vista drivers and
> >> hit the same problem!!
> >>
> >> Alistair D
> >>
> >>

>
>
>

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  #5 (permalink)  
Old 02-24-2008
 

Join Date: Feb 2008
Posts: 1
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HP 7310 duplex ptinting
Have gone 'round and 'round with HP "Total Care" on this issue, with them continually insisting that I have stated that the machine dosen't print on both sides.....they don't read! The latest response from them is that the 7310 duplex head to toe problem "a known issue with Vista" and (again) they lay the fix on Microsoft's door, suggesting that I await Vista's SP-1 for resolvement. Other statements from them indicated that their crack advanced tech group was hard at work on the fix...that was last September
(07). Like others, it performed properly in XP....so it goes. I though sending e-mails to them four times a month would stir 'em into action...but...alas...
it has not worked.
I did sign up for auto 7310 "updates"...that url is:
Subscriber's choice

rgb401
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  #6 (permalink)  
Old 02-25-2008
Alan Morris [MSFT]
 

Posts: n/a
Re: HP printer - Duplex printing bug head to toe HP Office Jet 7310
Keep sending the weekly mails to HP. I'm not sure they listen to their own
developers though.

I know some group at HP is working on a new signed / certified driver that
contains the duplex orientation fix as well as any other fixes.

In the meantime, one of the HP driver developers who work on the Microsoft
Campus gave me the driver file for this issue

send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"rgb401" <rgb401.359ikh@no-mx.forums.vistaheads.com> wrote in message
news:rgb401.359ikh@no-mx.forums.vistaheads.com...
>
> Have gone 'round and 'round with HP "*Total Care*" on this issue, with
> them continually insisting that I have stated that the machine dosen't
> print on both sides.....they don't read! The latest response from them
> is that the 7310 duplex head to toe problem "a known issue with Vista"
> and (again) they lay the fix on Microsoft's door, suggesting that I
> await Vista's SP-1 for resolvement. Other statements from them
> indicated that their crack advanced tech group was hard at work on the
> fix...that was last September
> (07). Like others, it performed properly in XP....so it goes. I though
> sending e-mails to them four times a month would stir 'em into
> action...but...alas...
> it has not worked.
> I did sign up for auto 7310 "updates"...that url is:
> 'Subscriber's choice'
> (http://h71036.www7.hp.com/hho/cache/...0-225-121.aspx)
>
> rgb401
>
>
> --
> rgb401
> Posted via http://www.vistaheads.com
>



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  #7 (permalink)  
Old 04-02-2008
Nosey
 

Posts: n/a
Re: HP printer - Duplex printing bug head to toe HP Office Jet 73
Hi Allan,

I am writing to you because I have seen a few posts from you on the above
issue.

I have been onsite at a customer with the duplex issue.
In short here is a breakdown of the issue:

After the initial installation of a print queue with a HP CLJ 9500 PCL 5c
driver there has been no reported issues. But after a while the duplex
printing suddenly stopped working.
When printing duplex via Office2000 the duplex function is somehow disrupted
affecting all programs in windows. Only recover is re-install of print queue.

I cannot get my head around this, as re-installing the print queue at the
end-users PC does not solve this...
I hope you might be able to help me.

Server OS: Windows Server 2003 SP2
Client OS: Windows XP SP2 with Microsoft Office 2000 SP3

Thanks,

David Gelfer-J├Şrgensen
Support Manager
SafeCom a/s
Tempovej 16
DK-2750 Ballerup
Denmark
Support: +45 4436 0740
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  #8 (permalink)  
Old 04-03-2008
Alan Morris [MSFT]
 

Posts: n/a
Re: HP printer - Duplex printing bug head to toe HP Office Jet 73
Sorry HP only gave me the GPD files for inkjet devices.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nosey" <Nosey@discussions.microsoft.com> wrote in message
news:E39042E2-4374-4945-BBD9-0A92CF01027C@microsoft.com...
> Hi Allan,
>
> I am writing to you because I have seen a few posts from you on the above
> issue.
>
> I have been onsite at a customer with the duplex issue.
> In short here is a breakdown of the issue:
>
> After the initial installation of a print queue with a HP CLJ 9500 PCL 5c
> driver there has been no reported issues. But after a while the duplex
> printing suddenly stopped working.
> When printing duplex via Office2000 the duplex function is somehow
> disrupted
> affecting all programs in windows. Only recover is re-install of print
> queue.
>
> I cannot get my head around this, as re-installing the print queue at the
> end-users PC does not solve this...
> I hope you might be able to help me.
>
> Server OS: Windows Server 2003 SP2
> Client OS: Windows XP SP2 with Microsoft Office 2000 SP3
>
> Thanks,
>
> David Gelfer-J°rgensen
> Support Manager
> SafeCom a/s
> Tempovej 16
> DK-2750 Ballerup
> Denmark
> Support: +45 4436 0740



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