RE: TRUE IMAGE 10/ NORTON GHOST 12 which is better?
(From another Aaron)
Beware of Ghost -- from personal, anecdotal experience)
1. Norton Tech Support for Ghost is terrible.
2. After an XP operating system failure, I used a Ghost 10 Restore
(following all directions carefully, having been through years of building up
problem solving experience and knowledge).
Upon doing the Ghost Restore, a cascade of problems started that led to a
destroyed hard drive. The drive became unrecognizable. Since it was only 3
months old, a faulty drive seemed unlikely.
Trying to get help from Norton was a nightmare. Their Tech Support is among
the worst I've ever experienced.
Norton denied that a Ghost Restore could destroy my hard drive. But since
I'm tech savvy enough to know about HDD recovery, boot system issues, and
fixing damaged operating system -- it was evident that Ghost had played a
Norton Tech Support (from India, it sounded like) was arrogant,
In researching all fixed imaginable, I discovered through Google searches
gobs more info about Ghost issues that Norton's scanty knowledge base
3. As a longtime Norton user, I decided to try Ghost once more after I got a
new PC with Vista. But I discovered that the company's once laudable customer
service and tech support has disintegrated.
My Ghost 10 program was only 4 months old. I discovered it was not Vista
compatible. And here's where the story ends:
v12 came out one month after I purchased v10. BUT I would have to pay full
price for new version. Norton had no upgrade policy, and refused to listen
- one buys software
- a new version comes out shortly thereafter
- companies with integrity usually offer a free upgrade or, minimally, a
Once again, Norton was arrogant, Tech support -- chat online and by phone --
could not understand English.
4. My new Vista came installed with a trial of McAfee. Having used Norton
Security for years, always bemoaning how much it slowed my computer, McAfee
(although having some quirks I'm not fond of) works like a whizz. And their
tech support is excellent.
I'm through with Norton. In my research, I learned of enough issues about
Ghost to convince me that the program can be a risk.
In researching an alternative -- especially since Vista backup has been
dumbed down (in Home Premium) -- I've found fairly unanimous praise of True
Image. And I will be going that route.
> I need a new imaging program to copy contents from a Windows XP hard
> drive to a new HP computer using
> Vista Home Edition Premium.
> Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
> GHOST 12 is the better program for this use?
> best, Aaron