I have not seen either of these error codes reported in newsgroups. If you
can send me the following information, I can investigate this
1. A description of the problem, including the exact error message and error
code (a screenshot will work)
2. A screenshot of your Disk Management screen showing disks and volumes.
3. Contents of %windir%\logs\windowsbackup\
4. Generate a log file using the instructions below and email it to me:
Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting
Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)
Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log.
Next, reproduce the error. You should have a file called asr.log under c:\.
You can delete the registry key when you are done.
Use my email address, minus "online."
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"987654321" <email@example.com> wrote in message
>I tried to backup my files using Vista's backup tool, but when it's almost
> done, I always got an internal error. The error code is 0x81000004. How
> can I
> solve it?
> I'm using file backup, not complete pc backup.