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Re: IE7 on Vista Crashes when Closing a Tab...

microsoft.public.windows.vista.performance maintenance






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Old 05-19-2007
Robert Aldwinckle
 

Posts: n/a
Re: IE7 on Vista Crashes when Closing a Tab...
(cross-post added to Vista Performance and Maintenance)
"Dwight" <DwightHutchinson@Hotmail.Com> wrote in message
news:1179501068.240049.272820@n59g2000hsh.googlegr oups.com...
> On May 14, 11:16 am, "PA Bear" <PABear...@gmail.com> wrote:
>> Troubleshoot the other way around: Start IE7 in No Add-ons mode and then
>> re-enable each Add-on, one-by-one, until you discover the culprit.
>>
>> To start IE7 in No Add-ons mode:
>>
>> 1. Right-click on the blue IE desktop icon and select Start without Add-ons;
>>
>> 2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
>> (No add-ons).
>>
>> More:
>>
>> Troubleshooting and Internet Explorer's (No Add-ons) Mode:http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> Does the problem persist if you Reset IE7 Settings (RIES)?http://support.microsoft.com/kb/923737
>>
>> NB: Resetting IE7 Settings disables all Add-ons.
>>
>> Prime Suspects IMHO (in no certain order):
>>
>> > Crystal Reports Print Control 11.5
>> > DLC Class
>> > Free Threaded XML DOM Document 4.0
>> > Free Threaded XML DOM Document 5.0
>> > GpcContainerClass
>> > HtmlDlgSafeHelper Class
>> > IBM Access Support
>> > scriptproxy
>> > Shockwave Flash Object
>> > SSVHelper Class
>> > STSupld CopyCtl Class
>> > Sun Java Console

>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>>
>> Dwightwrote:
>> > Hello,

>>
>> > For a month now often Internet Explorer 7 on Windows Vista quits when
>> > closing a single tab...IE7 restarts. Multiple machines have the problem.

>>
>> > The suggestion about disable add-ins one at a time until you find the
>> > problem is not helpful in the real world where you have a multitude of
>> > common add-ins...it is way too cumbersome to actually do...there has to be
>> > another way to figure out why IE7 crashes so often.

>>
>> > How does one find the source of this frequent problem?

>>
>> > Add-ins running:

>>
>> > Adobe PDF
>> > Adobe PDF Reader
>> > Adobe PDF Reader Link Helper
>> > Crystal Reports Print Control 11.5
>> > DLC Class
>> > Free Threaded XML DOM Document 4.0
>> > Free Threaded XML DOM Document 5.0
>> > GpcContainerClass
>> > HtmlDlgSafeHelper Class
>> > IBM Access Support
>> > Microsoft Office 12 Authorization Control
>> > Microsoft Office List 12.0
>> > Msxml
>> > scriptproxy
>> > SharePoint Export Database Launcher
>> > SharePoint OpenDocuments Class
>> > SharePoint Spreadsheet Launcher
>> > SharePoint Spreadsheet Launcher
>> > SharePoint Stssync Handler
>> > Shockwave Flash Object
>> > SSVHelper Class
>> > STSupld CopyCtl Class
>> > Sun Java Console
>> > Windows Live Messenger
>> > Windows Live Sign-in Helper
>> > Windows Media Player
>> > Windows Media Player
>> > XML DOM Document
>> > XML DOM Document 3.0
>> > XML DOM Document 4.0
>> > XML DOM Document 5.0
>> > XML HTTP 4.0
>> > XML HTTP 5.0
>> > XSL Template 4.0
>> > XSL Template 5.0

>>
>> > Thanks in advance,

>>
>> >Dwight- Hide quoted text -

>>
>> - Show quoted text -

>
> Thanks for your reply.
>
> I've went down the line you suggested and even with No addins (c:
> \Program Files\Internet Explorer\iexplore.exe -extoff) and even with a
> Reset of IE the problem remains.
>
> I'm really running out of ideas here...
>
> Does anyone know how to find the cause of this?



If you think you have eliminated add-ons as a cause that would leave
other applications that you run and other software that you have installed.
Time for some clean-boot troubleshooting...

<title>How to perform a clean boot procedure to prevent background programs
from interfering with a game or a program that you currently use</title>
http://support.microsoft.com/kb/3317....com/kb/331796

(Live Search for
vista intitle:clean site:support.microsoft.com
)

BTW I find it curious that this document does not mention safe mode
booting. E.g. the equivalent documents for other OS do mention it.
I don't use your OS so I don't know if that is an oversight or if something
equivalent is available under a different name.

Oh. I think perhaps the equivalent XP article was called "Advanced
Clean-boot troubleshooting". Probably yet to be written for Vista? <eg>
Perhaps the XP tips can be adapted for Vista use anyway? ; }

(Live Search for
(safe OR vista) intitle:clean site:support.microsoft.com

Etc.

Cross-posting to Vista Perf & Maint, hoping for some kibbitzing. ; )


Good luck

Robert Aldwinckle
---



>
> Thanks,
>
> Dwight
>



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