I've never used iTunes and haven't used Vista in year or two, but until
someone offers a better idea, have him try this.
Control Panel | Default Programs... See which extensions (such as .jpg and
..pdf) default to iTunes and change them to something else (like Windows
Media Player) - or remove their defaults entirely so that clicking on them
When I download and install QuickTime, it always has the iTunes add-on
checked as well. I must remember to uncheck that option before accepting
Let us know how this works out for your friend. Your feedback might help us
help others with a similar problem.
R. C. White, CPA
San Marcos, TX
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
"John" <email@example.com> wrote in message
> A friend left a garbled message on my telephone answering machine asking
> me for help but I don't use Vista or iTunes, so I'm hoping some kind soul
> on here can help.
> Basically any file he downloads (it may be a photo of his grandson sent as
> an email attachment in jpg format, or a program such as skype.exe, or a
> pdf document) cannot be opened. When double-clicked, any downloaded file
> opens up iTunes and presents the message "iTunes cannot open this file".
> I know it's not much to go on but his message recorded badly. I'll try to
> contact him and get more info but does anyone have any suggestions?