Network and internet

A friend asked me to help, but as I'm an avid XP fan and haven't gone over
to Vista, I've no idea so I'm hoping someone here can help.

Vista Home Premium (IIRC) and she can't get on the internet. I had a look
and it seems that there's a choice of network, ie, Local Only or Local and
Internet. Her's is stuck on Local Only and shows a red X between the diagram
of a router and the globe. We have no idea how to change it to allow
internet, but hopefully someone here does?

Thanks,

Pete

Control Panel has options..
"Pete Zahut" <dont@bother> wrote in message
news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>A friend asked me to help, but as I'm an avid XP fan and haven't gone over
>to Vista, I've no idea so I'm hoping someone here can help.
>
> Vista Home Premium (IIRC) and she can't get on the internet. I had a look
> and it seems that there's a choice of network, ie, Local Only or Local and
> Internet. Her's is stuck on Local Only and shows a red X between the
> diagram of a router and the globe. We have no idea how to change it to
> allow internet, but hopefully someone here does?
>
> Thanks,
>
> Pete
>

Hi,

What type of network?
Was it working before?
Did she update nic drivers?
Any other updates?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <dont@bother> wrote in message
news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>A friend asked me to help, but as I'm an avid XP fan and haven't gone over
>to Vista, I've no idea so I'm hoping someone here can help.
>
> Vista Home Premium (IIRC) and she can't get on the internet. I had a look
> and it seems that there's a choice of network, ie, Local Only or Local and
> Internet. Her's is stuck on Local Only and shows a red X between the
> diagram of a router and the globe. We have no idea how to change it to
> allow internet, but hopefully someone here does?
>
> Thanks,
>
> Pete
>

Bill Walsh wrote:
> Control Panel has options..

Ah, right, I'll have a look in there Bill, thanks.

> "Pete Zahut" <dont@bother> wrote in message
> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>> A friend asked me to help, but as I'm an avid XP fan and haven't
>> gone over to Vista, I've no idea so I'm hoping someone here can help.
>>
>> Vista Home Premium (IIRC) and she can't get on the internet. I had a
>> look and it seems that there's a choice of network, ie, Local Only
>> or Local and Internet. Her's is stuck on Local Only and shows a red
>> X between the diagram of a router and the globe. We have no idea how
>> to change it to allow internet, but hopefully someone here does?
>>
>> Thanks,
>>
>> Pete

Rick Rogers wrote:
> Hi,

Hi Rick,

She's at work at the moment so I can't ask her but here's what I can tell
you:

> What type of network?

It's a Sony Viao laptop and is the only computer in the house. She wants to
use it wirelessly to get on the internet. However, whether we try an
ethernet cable directly into the router or try wireless, we can't get it to
change from "Local Only" to "Local and Internet".

> Was it working before?

Yes. It's about 18 months old and has been working well until a recent
change of ISP (from ADSL broadband to cable broadband. Cable modem is
connected by ethernet cable to the WAN connection of a Netgear wireless
router.

At this point it I should perhaps tell you that I took my laptop to her
house and it connects and gets on the internet without any problems
whatsoever, so there's no problem with the ISP-side of things. The internet
"is there" and can be used on my XP-based machine. I also brought her laptop
to my house and could not connect to the internet, still having the "Local
Only" problem as opposed to "Local and Internet".

> Did she update nic drivers?

I can definitely say that it would never occur to her to update nic drivers
and she wouldn't know how to do it anyway.

> Any other updates?

I don't know, but would assume normal Windows updates are done
automatically.

Thanks for your help Rick.

Pete

> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> "Pete Zahut" <dont@bother> wrote in message
> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>> A friend asked me to help, but as I'm an avid XP fan and haven't
>> gone over to Vista, I've no idea so I'm hoping someone here can help.
>>
>> Vista Home Premium (IIRC) and she can't get on the internet. I had a
>> look and it seems that there's a choice of network, ie, Local Only
>> or Local and Internet. Her's is stuck on Local Only and shows a red
>> X between the diagram of a router and the globe. We have no idea how
>> to change it to allow internet, but hopefully someone here does?
>>
>> Thanks,
>>
>> Pete

Pete Zahut wrote:
> Rick Rogers wrote:
>> Hi,
>
> Hi Rick,
>
> She's at work at the moment so I can't ask her but here's what I can
> tell you:
>
>> What type of network?
>
> It's a Sony Viao laptop and is the only computer in the house. She
> wants to use it wirelessly to get on the internet. However, whether
> we try an ethernet cable directly into the router or try wireless, we
> can't get it to change from "Local Only" to "Local and Internet".
>
>> Was it working before?
>
> Yes. It's about 18 months old and has been working well until a recent
> change of ISP (from ADSL broadband to cable broadband. Cable modem is
> connected by ethernet cable to the WAN connection of a Netgear
> wireless router.
>
> At this point it I should perhaps tell you that I took my laptop to
> her house and it connects and gets on the internet without any
> problems whatsoever, so there's no problem with the ISP-side of
> things. The internet "is there" and can be used on my XP-based
> machine. I also brought her laptop to my house and could not connect
> to the internet, still having the "Local Only" problem as opposed to
> "Local and Internet".
>> Did she update nic drivers?
>
> I can definitely say that it would never occur to her to update nic
> drivers and she wouldn't know how to do it anyway.
>
>> Any other updates?
>
> I don't know, but would assume normal Windows updates are done
> automatically.
>
> Thanks for your help Rick.
>
> Pete

Sorry to reply to my own post but I should have also said that I actually
*did* get it working at one point but (a) I tried so many things that I
can't remember what I did to get it working, and (b) on rebooting, it was
back to not working again (

Pete

>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> "Pete Zahut" <dont@bother> wrote in message
>> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I had
>>> a
>>> look and it seems that there's a choice of network, ie, Local Only
>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>> X between the diagram of a router and the globe. We have no idea how
>>> to change it to allow internet, but hopefully someone here does?
>>>
>>> Thanks,
>>>
>>> Pete

Hi Pete,

I would open an elevated command prompt (right click CMD and choose 'run as
administrator', and then run the following commands (allow each to complete
and return to the prompt before doing the next one):

ipconfig /release
ipconfig /flushdns
ipconfig /renew

Then close the prompt (exit) and retry the connection.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <dont@bother> wrote in message
newsbudnTNOIuWhs1LXnZ2dnUVZ8iCdnZ2d@bt.com...
> Pete Zahut wrote:
>> Rick Rogers wrote:
>>> Hi,
>>
>> Hi Rick,
>>
>> She's at work at the moment so I can't ask her but here's what I can
>> tell you:
>>
>>> What type of network?
>>
>> It's a Sony Viao laptop and is the only computer in the house. She
>> wants to use it wirelessly to get on the internet. However, whether
>> we try an ethernet cable directly into the router or try wireless, we
>> can't get it to change from "Local Only" to "Local and Internet".
>>
>>> Was it working before?
>>
>> Yes. It's about 18 months old and has been working well until a recent
>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>> connected by ethernet cable to the WAN connection of a Netgear
>> wireless router.
>>
>> At this point it I should perhaps tell you that I took my laptop to
>> her house and it connects and gets on the internet without any
>> problems whatsoever, so there's no problem with the ISP-side of
>> things. The internet "is there" and can be used on my XP-based
>> machine. I also brought her laptop to my house and could not connect
>> to the internet, still having the "Local Only" problem as opposed to
>> "Local and Internet".
>>> Did she update nic drivers?
>>
>> I can definitely say that it would never occur to her to update nic
>> drivers and she wouldn't know how to do it anyway.
>>
>>> Any other updates?
>>
>> I don't know, but would assume normal Windows updates are done
>> automatically.
>>
>> Thanks for your help Rick.
>>
>> Pete
>
> Sorry to reply to my own post but I should have also said that I actually
> *did* get it working at one point but (a) I tried so many things that I
> can't remember what I did to get it working, and (b) on rebooting, it was
> back to not working again (
>
> Pete
>
>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>> http://mvp.support.microsoft.com/
>>> Windows help - www.rickrogers.org
>>> "Pete Zahut" <dont@bother> wrote in message
>>> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>> had a
>>>> look and it seems that there's a choice of network, ie, Local Only
>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>> X between the diagram of a router and the globe. We have no idea how
>>>> to change it to allow internet, but hopefully someone here does?
>>>>
>>>> Thanks,
>>>>
>>>> Pete
>
>

Rick Rogers wrote:
> Hi Pete,
>
> I would open an elevated command prompt (right click CMD and choose
> 'run as administrator', and then run the following commands (allow
> each to complete and return to the prompt before doing the next one):
>
> ipconfig /release
> ipconfig /flushdns
> ipconfig /renew
>
> Then close the prompt (exit) and retry the connection.

OK Rick, I'll do that next time I go round to see her and report back what
happens. Thanks again my friend.

> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> "Pete Zahut" <dont@bother> wrote in message
> newsbudnTNOIuWhs1LXnZ2dnUVZ8iCdnZ2d@bt.com...
>> Pete Zahut wrote:
>>> Rick Rogers wrote:
>>>> Hi,
>>>
>>> Hi Rick,
>>>
>>> She's at work at the moment so I can't ask her but here's what I can
>>> tell you:
>>>
>>>> What type of network?
>>>
>>> It's a Sony Viao laptop and is the only computer in the house. She
>>> wants to use it wirelessly to get on the internet. However, whether
>>> we try an ethernet cable directly into the router or try wireless,
>>> we can't get it to change from "Local Only" to "Local and Internet".
>>>
>>>> Was it working before?
>>>
>>> Yes. It's about 18 months old and has been working well until a
>>> recent change of ISP (from ADSL broadband to cable broadband. Cable
>>> modem is connected by ethernet cable to the WAN connection of a
>>> Netgear wireless router.
>>>
>>> At this point it I should perhaps tell you that I took my laptop to
>>> her house and it connects and gets on the internet without any
>>> problems whatsoever, so there's no problem with the ISP-side of
>>> things. The internet "is there" and can be used on my XP-based
>>> machine. I also brought her laptop to my house and could not connect
>>> to the internet, still having the "Local Only" problem as opposed to
>>> "Local and Internet".
>>>> Did she update nic drivers?
>>>
>>> I can definitely say that it would never occur to her to update nic
>>> drivers and she wouldn't know how to do it anyway.
>>>
>>>> Any other updates?
>>>
>>> I don't know, but would assume normal Windows updates are done
>>> automatically.
>>>
>>> Thanks for your help Rick.
>>>
>>> Pete
>>
>> Sorry to reply to my own post but I should have also said that I
>> actually *did* get it working at one point but (a) I tried so many
>> things that I can't remember what I did to get it working, and (b)
>> on rebooting, it was back to not working again (
>>
>> Pete
>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Windows help - www.rickrogers.org
>>>> "Pete Zahut" <dont@bother> wrote in message
>>>> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>> help. Vista Home Premium (IIRC) and she can't get on the
>>>>> internet. I had a
>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>> or Local and Internet. Her's is stuck on Local Only and shows a
>>>>> red X between the diagram of a router and the globe. We have no
>>>>> idea how to change it to allow internet, but hopefully someone
>>>>> here does? Thanks,
>>>>>
>>>>> Pete

Well Rick, I have now tried that and unfortunately, it didn't work (

Any other ideas my friend?

Pete

"Rick Rogers" <rick@mvps.org> wrote in message
news:Obe5cNOSKHA.504@TK2MSFTNGP06.phx.gbl...
> Hi Pete,
>
> I would open an elevated command prompt (right click CMD and choose 'run
> as administrator', and then run the following commands (allow each to
> complete and return to the prompt before doing the next one):
>
> ipconfig /release
> ipconfig /flushdns
> ipconfig /renew
>
> Then close the prompt (exit) and retry the connection.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> "Pete Zahut" <dont@bother> wrote in message
> newsbudnTNOIuWhs1LXnZ2dnUVZ8iCdnZ2d@bt.com...
>> Pete Zahut wrote:
>>> Rick Rogers wrote:
>>>> Hi,
>>>
>>> Hi Rick,
>>>
>>> She's at work at the moment so I can't ask her but here's what I can
>>> tell you:
>>>
>>>> What type of network?
>>>
>>> It's a Sony Viao laptop and is the only computer in the house. She
>>> wants to use it wirelessly to get on the internet. However, whether
>>> we try an ethernet cable directly into the router or try wireless, we
>>> can't get it to change from "Local Only" to "Local and Internet".
>>>
>>>> Was it working before?
>>>
>>> Yes. It's about 18 months old and has been working well until a recent
>>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>>> connected by ethernet cable to the WAN connection of a Netgear
>>> wireless router.
>>>
>>> At this point it I should perhaps tell you that I took my laptop to
>>> her house and it connects and gets on the internet without any
>>> problems whatsoever, so there's no problem with the ISP-side of
>>> things. The internet "is there" and can be used on my XP-based
>>> machine. I also brought her laptop to my house and could not connect
>>> to the internet, still having the "Local Only" problem as opposed to
>>> "Local and Internet".
>>>> Did she update nic drivers?
>>>
>>> I can definitely say that it would never occur to her to update nic
>>> drivers and she wouldn't know how to do it anyway.
>>>
>>>> Any other updates?
>>>
>>> I don't know, but would assume normal Windows updates are done
>>> automatically.
>>>
>>> Thanks for your help Rick.
>>>
>>> Pete
>>
>> Sorry to reply to my own post but I should have also said that I actually
>> *did* get it working at one point but (a) I tried so many things that I
>> can't remember what I did to get it working, and (b) on rebooting, it was
>> back to not working again (
>>
>> Pete
>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Windows help - www.rickrogers.org
>>>> "Pete Zahut" <dont@bother> wrote in message
>>>> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>>> had a
>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>>> X between the diagram of a router and the globe. We have no idea how
>>>>> to change it to allow internet, but hopefully someone here does?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Pete
>>
>>
>

Hi Pete,

From her system at the same elevated command prompt, run:

ipconfig /all

Copy and paste the Windows IP Configuration and Ethernet Adapter Local Area
Connection results into a reply. To do that, right click the command window
top border and click Edit/Mark. You can then left click and drag over those
sections to highlight them and hit <enter> to copy. You can then paste it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Pete Zahut" <notinuse@none.com> wrote in message
news:7jg5rkF32jthtU1@mid.individual.net...
> Well Rick, I have now tried that and unfortunately, it didn't work (
>
> Any other ideas my friend?
>
> Pete
>
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:Obe5cNOSKHA.504@TK2MSFTNGP06.phx.gbl...
>> Hi Pete,
>>
>> I would open an elevated command prompt (right click CMD and choose 'run
>> as administrator', and then run the following commands (allow each to
>> complete and return to the prompt before doing the next one):
>>
>> ipconfig /release
>> ipconfig /flushdns
>> ipconfig /renew
>>
>> Then close the prompt (exit) and retry the connection.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> "Pete Zahut" <dont@bother> wrote in message
>> newsbudnTNOIuWhs1LXnZ2dnUVZ8iCdnZ2d@bt.com...
>>> Pete Zahut wrote:
>>>> Rick Rogers wrote:
>>>>> Hi,
>>>>
>>>> Hi Rick,
>>>>
>>>> She's at work at the moment so I can't ask her but here's what I can
>>>> tell you:
>>>>
>>>>> What type of network?
>>>>
>>>> It's a Sony Viao laptop and is the only computer in the house. She
>>>> wants to use it wirelessly to get on the internet. However, whether
>>>> we try an ethernet cable directly into the router or try wireless, we
>>>> can't get it to change from "Local Only" to "Local and Internet".
>>>>
>>>>> Was it working before?
>>>>
>>>> Yes. It's about 18 months old and has been working well until a recent
>>>> change of ISP (from ADSL broadband to cable broadband. Cable modem is
>>>> connected by ethernet cable to the WAN connection of a Netgear
>>>> wireless router.
>>>>
>>>> At this point it I should perhaps tell you that I took my laptop to
>>>> her house and it connects and gets on the internet without any
>>>> problems whatsoever, so there's no problem with the ISP-side of
>>>> things. The internet "is there" and can be used on my XP-based
>>>> machine. I also brought her laptop to my house and could not connect
>>>> to the internet, still having the "Local Only" problem as opposed to
>>>> "Local and Internet".
>>>>> Did she update nic drivers?
>>>>
>>>> I can definitely say that it would never occur to her to update nic
>>>> drivers and she wouldn't know how to do it anyway.
>>>>
>>>>> Any other updates?
>>>>
>>>> I don't know, but would assume normal Windows updates are done
>>>> automatically.
>>>>
>>>> Thanks for your help Rick.
>>>>
>>>> Pete
>>>
>>> Sorry to reply to my own post but I should have also said that I
>>> actually *did* get it working at one point but (a) I tried so many
>>> things that I can't remember what I did to get it working, and (b) on
>>> rebooting, it was back to not working again (
>>>
>>> Pete
>>>
>>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>>> http://mvp.support.microsoft.com/
>>>>> Windows help - www.rickrogers.org
>>>>> "Pete Zahut" <dont@bother> wrote in message
>>>>> news:eIOdnW8ltPXrv1PXnZ2dnUVZ8uednZ2d@bt.com...
>>>>>> A friend asked me to help, but as I'm an avid XP fan and haven't
>>>>>> gone over to Vista, I've no idea so I'm hoping someone here can
>>>>>> help. Vista Home Premium (IIRC) and she can't get on the internet. I
>>>>>> had a
>>>>>> look and it seems that there's a choice of network, ie, Local Only
>>>>>> or Local and Internet. Her's is stuck on Local Only and shows a red
>>>>>> X between the diagram of a router and the globe. We have no idea how
>>>>>> to change it to allow internet, but hopefully someone here does?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Pete
>>>
>>>
>>
>
>