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internet has stopped working(Problem signature)

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  #1 (permalink)  
Old 03-12-2009
shawn crain
 

Posts: n/a
internet has stopped working(Problem signature)

Hello,

My name is shawn
This is my first time posting on Windows Vista Forum, the problems
below are from my explore 7 (your internet has stopped working) and me?.
To further the problem Dell's warrenty has expired and can not afford
software $$$ that
promises to fix it today.

I would like to get some knowledge on how and where I would
be able to fix the below problem. Any assistance would be greatly
appreciated.


*problem signature:
*problem event name: appcrash
application name: iexplore.exe
application version: 7.0.6000.16809
application timestamp: 496e9a04
fault module name: kernel32.dll
fault module version: 6.0.6000.16386
fault module timestamp: 4549bd80
exception code: 800401fd
exception offset: 0001b09e
os version: 6.0.6000.2.0.0.768.2
locale id: 1033
additional information 1: 8d13
additional information 2: cdca9b1d21d12b77d84f02df48e34311
additional information 3: 8d13
additional information 4: cdca9b1d21d12b77d84f02df48e34311
*read our privacy statement:
*_'microsoft_online_crash_analysis'
(http://go.microsoft.com/fwlink/?link...3&clcid=0x0409)
_


--
shawn crain
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  #2 (permalink)  
Old 03-12-2009
Rick Rogers
 

Posts: n/a
Re: internet has stopped working(Problem signature)
Hi,

Start/search line, type "internet explorer". One of the menu entries will be
to start it with no addons. Try this mode, see if the problem still exists.
If not, then click tools/manage addons/enable or disable and begin disabling
those that load when IE loads.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"shawn crain" <guest@unknown-email.com> wrote in message
news:2c51b5328b466fe835ab1a3710d85065@nntp-gateway.com...
>
> Hello,
>
> My name is shawn
> This is my first time posting on Windows Vista Forum, the problems
> below are from my explore 7 (your internet has stopped working) and me?.
> To further the problem Dell's warrenty has expired and can not afford
> software $$$ that
> promises to fix it today.
>
> I would like to get some knowledge on how and where I would
> be able to fix the below problem. Any assistance would be greatly
> appreciated.
>
>
> *problem signature:
> *problem event name: appcrash
> application name: iexplore.exe
> application version: 7.0.6000.16809
> application timestamp: 496e9a04
> fault module name: kernel32.dll
> fault module version: 6.0.6000.16386
> fault module timestamp: 4549bd80
> exception code: 800401fd
> exception offset: 0001b09e
> os version: 6.0.6000.2.0.0.768.2
> locale id: 1033
> additional information 1: 8d13
> additional information 2: cdca9b1d21d12b77d84f02df48e34311
> additional information 3: 8d13
> additional information 4: cdca9b1d21d12b77d84f02df48e34311
> *read our privacy statement:
> *_'microsoft_online_crash_analysis'
> (http://go.microsoft.com/fwlink/?link...3&clcid=0x0409)
> _
>
>
> --
> shawn crain


Reply With Quote
  #3 (permalink)  
Old 03-12-2009
johanarnout@gmail.com
 

Posts: n/a
Re: internet has stopped working(Problem signature)
On 12 mrt, 00:31, shawn crain <gu...@unknown-email.com> wrote:
> Hello,
>
> My name is shawn
> This is my first time posting on Windows Vista Forum, the problems
> below are from my explore 7 (your internet has stopped working) and me?.
> To further the problem Dell's warrenty has expired and can not afford
> software $$$ that
> promises to fix it today.
>
> I would like to get some knowledge on how and where I would
> be able to fix the below problem. Any assistance would be greatly
> appreciated.
>
> *problem signature:
> *problem event name: appcrash
> application name: iexplore.exe
> application version: 7.0.6000.16809
> application timestamp: 496e9a04
> fault module name: kernel32.dll
> fault module version: 6.0.6000.16386
> fault module timestamp: 4549bd80
> exception code: 800401fd
> exception offset: 0001b09e
> os version: 6.0.6000.2.0.0.768.2
> locale id: 1033
> additional information 1: 8d13
> additional information 2: cdca9b1d21d12b77d84f02df48e34311
> additional information 3: 8d13
> additional information 4: cdca9b1d21d12b77d84f02df48e34311
> *read our privacy statement:
> *_'microsoft_online_crash_analysis'
> (http://go.microsoft.com/fwlink/?link...3&clcid=0x0409)
> _
>
> --
> shawn crain


check if you have "limited" connectivity due to ipv6 problems

go in your networksettings properties
disable ipv6
disable iphelper


more info
Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the
quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select
Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to
Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the
current session
5. Click OK to exit the dialog



Disable IPv6:

1. Hold the Windows key and type R, enter "ncpa.cpl" (without the
quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol
Version 6 (TCP/IPv6)
4. Click OK to exit the dialog

NOTE: You should do this for each network connection.
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