
11-05-2008
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Re: Bluescreen and some problems
Hi. . .
There s/b mini kernel memory dump files left behind by the BSODs. If
you gather them and some system info, I will gladly process the dumps to
see what clues they hold.
The dumps s/b in \windows\munidump and have names similar to
Mini110508-01.dmp - but you will need to copy them out to your documents
folder before zipping them. Also, please run the following system
reports as I will need system & driver information while going through
the dump files:
*-Perfmon (Vista system health report):-*
START | type cmd.exe into the start search box | RIGHT-click on cmd.exe
above | select Run as Administrator | the cmd/DOS screen will appear -
type the following:
*perfmon /report*
It will take 60 seconds to run and the output will appear in an IE7
browser. Please save as an HTM or HTML file - you'll see the default
file extension when you go to save it (click on Page - top-right IE7
screen, save as, save file).
*-msinfo32-*
START | type msinfo32 & hit enter - save it as an NFO file (default)
*-Driverquery-*
Bring up an elevated command/"DOS" prompt -
START | type cmd.exe | right-click on cmd.exe above - under Programs |
select Run as admin - copy/paste the two commands = 1 at a time into the
DOS screen (to paste into DOS screen, right-click at top of DOS screen,
select Edit, select paste - then hit enter if need be):
Code:
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DRIVERQUERY /V > %TEMP%\DRIVERS1.TXT
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Code:
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DRIVERQUERY /SI >> %TEMP%\DRIVERS1.TXT & START NOTEPAD %TEMP%\DRIVERS1.TXT
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These 2 must be executed from the elevated admin cmd/DOS prompt as I
described. When you paste the first in & hit enter, it may appear to
hang momentarily - it is just gathereing information. When the 1st
completes, enter the 2nd immediately. When it finishes, a notepad will
appear withe the output of the 2 commands. Save it as a text file.
Zip up the perfmon HTM/L, minidumps, msinfo32 NFO file and the driver
query text file and attach to your next post.
Any ? - please let me know.
Regards. . .
jcgriff2
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