Vista Error messages

I posted this yesterday in the vista.general group, but the
signal:noise ratio there is horrible! I'm hoping this group is
better. :-)

I have a user who has Windows Vista Home Basic (32-bit) and they keep
getting an error, especially when trying to launch WindowsMail. There
are two errors. The first is "C:\windows\AppPatch\AcLayers.dll is not
designed to run on Windows or it contains an error...." The other is
the same exact message, except for c:\Windows\system32\inetres.dll.
Then it will pop up an error message stating that Windows Mail could
not be started because MSOE.DLL could not be loaded.

I did some research yesterday and found that it is a known issue with
KB935280 and uninstalling and supposedly reinstalling with the correct
version would fix it. I uninstalled that hotfix and tried to reinstall
the correct one, but it won't install saying that "The update does not
apply to your system."

Also, I have tried "sfc /scanfile: :\windows\AppPatch\AcLayers.dll"
and it identified it as a damaged/corrupt file, but did not offer to
fix it or attempt to repair it.

I've done my best to avoid Vista as much as possible, but users still
insist on asking me to help them with their Vista machines! <G> Please
advise how to fix this problem...

On Fri, 3 Oct 2008 06:47:00 -0700 (PDT), John Aldrich
<jaldrich@blueridgecarpet.com> wrote:

>I posted this yesterday in the vista.general group, but the
>signal:noise ratio there is horrible! I'm hoping this group is
>better. :-)
>
>I have a user who has Windows Vista Home Basic (32-bit) and they keep
>getting an error, especially when trying to launch WindowsMail.

Then you should be asking this in the group where the mail gurus hang
out...

microsoft.public.windows.vista.mail


>There
>are two errors. The first is "C:\windows\AppPatch\AcLayers.dll is not
>designed to run on Windows or it contains an error...." The other is
>the same exact message, except for c:\Windows\system32\inetres.dll.
>Then it will pop up an error message stating that Windows Mail could
>not be started because MSOE.DLL could not be loaded.
>
>I did some research yesterday and found that it is a known issue with
>KB935280 and uninstalling and supposedly reinstalling with the correct
>version would fix it. I uninstalled that hotfix and tried to reinstall
>the correct one, but it won't install saying that "The update does not
>apply to your system."
>
>Also, I have tried "sfc /scanfile: :\windows\AppPatch\AcLayers.dll"
>and it identified it as a damaged/corrupt file, but did not offer to
>fix it or attempt to repair it.
>
>I've done my best to avoid Vista as much as possible, but users still
>insist on asking me to help them with their Vista machines! <G> Please
>advise how to fix this problem...

On Oct 3, 11:40*am, Paul Montgomery <i.m.nonnym...@NOSPAMgmail.com>
wrote:
> On Fri, 3 Oct 2008 06:47:00 -0700 (PDT), John Aldrich
>
> <jaldr...@blueridgecarpet.com> wrote:
> >I posted this yesterday in the vista.general group, but the
> >signal:noise ratio there is horrible! I'm hoping this group is
> >better. :-)
>
> >I have a user who has Windows Vista Home Basic (32-bit) and they keep
> >getting an error, especially when trying to launch WindowsMail.
>
> Then you should be asking this in the group where the mail gurus hang
> out...
>
> microsoft.public.windows.vista.mail
>
Ok. I wasn't sure if it was Windows Mail specific or not. I'll try in
there.