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Help and support won't load

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  #1 (permalink)  
Old 03-30-2007
=?Utf-8?B?UGFkZHkgUnlhbg==?=
 

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Help and support won't load
I installed several new software packages and now Help and Support won't
load. The window appears but it is empty.

Any ideas
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  #2 (permalink)  
Old 03-30-2007
=?Utf-8?B?TWFyeQ==?=
 

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RE: Help and support won't load
Not sure if this applies--Any program that depends on Windows Help file, Help
will not be available in that program. Vista has a diff help system. Here's
the explanation: http://support.microsoft.com/kb/917607

"Paddy Ryan" wrote:

> I installed several new software packages and now Help and Support won't
> load. The window appears but it is empty.
>
> Any ideas

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  #3 (permalink)  
Old 03-30-2007
=?Utf-8?B?UGFkZHkgUnlhbg==?=
 

Posts: n/a
RE: Help and support won't load anymore.
Thanks Mary but the problem lies with Vista help ... not the program's. Vista
help just doesn't load anymore. It brings up the message "Internet Explorer
cannot download / from help" opens an empty box and then shows a download in
progress that never gets past 0%.

Cheers,

Paddy

"Mary" wrote:

> Not sure if this applies--Any program that depends on Windows Help file, Help
> will not be available in that program. Vista has a diff help system. Here's
> the explanation: http://support.microsoft.com/kb/917607
>
> "Paddy Ryan" wrote:
>
> > I installed several new software packages and now Help and Support won't
> > load. The window appears but it is empty.
> >
> > Any ideas

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  #4 (permalink)  
Old 03-31-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Help and support won't load anymore.
Paddy,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowled...fm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Paddy Ryan" <PaddyRyan@discussions.microsoft.com> wrote in message news:719C6E22-50D9-4B51-94D6-B00E57B4467D@microsoft.com...
Thanks Mary but the problem lies with Vista help ... not the program's. Vista
help just doesn't load anymore. It brings up the message "Internet Explorer
cannot download / from help" opens an empty box and then shows a download in
progress that never gets past 0%.

Cheers,

Paddy

"Mary" wrote:

> Not sure if this applies--Any program that depends on Windows Help file, Help
> will not be available in that program. Vista has a diff help system. Here's
> the explanation: http://support.microsoft.com/kb/917607
>
> "Paddy Ryan" wrote:
>
> > I installed several new software packages and now Help and Support won't
> > load. The window appears but it is empty.
> >
> > Any ideas

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  #5 (permalink)  
Old 04-12-2007
bfox2
 

Posts: n/a
Re: Help and support won't load

I just wanted to say thanks Ramesh for your reply, that note by adobe
fixed my problem right away. I don't have vista64, but I imagine it
works just the same.

Cheers,
Ben


--
bfox2
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View this thread: http://www.vista64.net/forums/showthread.php?t=52631

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  #6 (permalink)  
Old 04-13-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Help and support won't load
Thanks for the feedback, Ben.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows« Troubleshooting http://www.winhelponline.com


"bfox2" <bfox2.2oxvr2@no-mx.forums.net> wrote in message news:bfox2.2oxvr2@no-mx.forums.net...

I just wanted to say thanks Ramesh for your reply, that note by adobe
fixed my problem right away. I don't have vista64, but I imagine it
works just the same.

Cheers,
Ben


--
bfox2
------------------------------------------------------------------------
bfox2's Profile: http://www.vista64.net/forums/member.php?userid=2429
View this thread: http://www.vista64.net/forums/showthread.php?t=52631

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