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  #1 (permalink)  
Old 09-18-2008
toneywho
 

Posts: n/a
Error Code
I have a new computer, a HP Pavilion a6567c. Every time I try to do a Vista
update I get the following error code: 80070005, and I cannot install this
update: HP Bus Controllers and Ports, Display software update released in
May, 2007. HP says it's no concern of theirs and MS sends me on a chase
that leads to me finding this is a common error code but no common fix.
Every thing I try doesn't work. Is there any help anywhere that has all the
fixes in one spot? I bought this computer at Costco and their help was to
reload the program! Failing a way to solve this error code is there a way
to update the HP Bus Controllers and Ports, Displays using some other means.
Thanks for any help.

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  #2 (permalink)  
Old 09-18-2008
Rick Rogers
 

Posts: n/a
Re: Error Code
Hi,

Depends on which update system you are referring to. HP's own update program
generally works pretty well, but it's not a part of Windows Update and
Microsoft will not be able to assist you with it. If it's Windows/Microsoft
Update you are referring to, then free support can be found here:
http://support.microsoft.com/ph/6527#tab0. If it's HP's own internal update
engine, then call HP and let them know you are returning their system for a
full refund, then do so. Contact your credit card company, if you used one,
and have the payment withheld. HP is solely responsible for support of their
systems per their OEM agreements. If they don't want to do it, then you
don't want their machine.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"toneywho" <toneywho@cox.net> wrote in message
news:OiIwROUGJHA.616@TK2MSFTNGP06.phx.gbl...
>I have a new computer, a HP Pavilion a6567c. Every time I try to do a
>Vista update I get the following error code: 80070005, and I cannot
>install this update: HP Bus Controllers and Ports, Display software update
>released in May, 2007. HP says it's no concern of theirs and MS sends me
>on a chase that leads to me finding this is a common error code but no
>common fix. Every thing I try doesn't work. Is there any help anywhere
>that has all the fixes in one spot? I bought this computer at Costco and
>their help was to reload the program! Failing a way to solve this error
>code is there a way to update the HP Bus Controllers and Ports, Displays
>using some other means. Thanks for any help.


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  #3 (permalink)  
Old 09-19-2008
MilesAhead
 

Posts: n/a
Re: Error Code

Whenever you get one of these error codes it's useful to google with the
number
in the form 0xnnnnnnnn since that's how the error codes are listed in
bug reports.
(The 0x is a prefix used in some programming languages to denote the
number
is hexadecimal or base 16.)

I got a hit on this website. What exactly the issue is or if it will
work for you
I have no way to know, but it looks worth investigating:

'Error Code: 0x80070005 On update in Windows Update'
(http://www.microsoft.com/communities...47f7101cfd&p=1)


--
MilesAhead

"How come we don't know the I.Q. of the guy who invented the test?"
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