Error Code 4397

MY PC will not install UPDATE FOR OFFICE PP VIEWER 2003 (KB949041) nor can I
determine why or if there's any fix. The update that will not install or go
away. It just sits there on the start bar option. I'd appreciate any
explanation or fix. Thanks........................

bostonblakie wrote:

> MY PC will not install UPDATE FOR OFFICE PP VIEWER 2003 (KB949041) nor can
> I determine why or if there's any fix. The update that will not install or
> go away. It just sits there on the start bar option. I'd appreciate any
> explanation or fix. Thanks........................

Uninstall this version of PowerPoint Viewer and install the latest one,
PowerPower Viewer 2007.

http://www.microsoft.com/downloads/d...displaylang=en

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Thanks.................I just checked my programs and learned that I do have
PP 2007. The problem seems to be that the update doesn't recognize this. I
guess my problem now is how do I make the unnecessary 2003 update go away?

"Malke" <malke@invalid.invalid> wrote in message
news:u9SJbMGDJHA.2056@TK2MSFTNGP05.phx.gbl...
> bostonblakie wrote:
>
>> MY PC will not install UPDATE FOR OFFICE PP VIEWER 2003 (KB949041) nor
>> can
>> I determine why or if there's any fix. The update that will not install
>> or
>> go away. It just sits there on the start bar option. I'd appreciate any
>> explanation or fix. Thanks........................
>
> Uninstall this version of PowerPoint Viewer and install the latest one,
> PowerPower Viewer 2007.
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>

bostonblakie wrote:

> Thanks.................I just checked my programs and learned that I do
> have PP 2007. The problem seems to be that the update doesn't recognize
> this. I guess my problem now is how do I make the unnecessary 2003 update
> go away?

You could just right-click on it (in Control Panel>Windows Update) and
choose "Hide".

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Thanks Malke, that's what I did. Would have preferred "delete" over "hide"
but what do I know? I wish that MS would devise a way to not forward
unnecessary updates, i.e., 2003 program update for a PC running 2007, etc.
etc.

"Malke" <malke@invalid.invalid> wrote in message
news:uoILtfIDJHA.4700@TK2MSFTNGP03.phx.gbl...
> bostonblakie wrote:
>
>> Thanks.................I just checked my programs and learned that I do
>> have PP 2007. The problem seems to be that the update doesn't recognize
>> this. I guess my problem now is how do I make the unnecessary 2003 update
>> go away?
>
> You could just right-click on it (in Control Panel>Windows Update) and
> choose "Hide".
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>