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CD ROM / Registry problems

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  #1 (permalink)  
Old 02-01-2008
Rick03860
 

Posts: n/a
CD ROM / Registry problems
Hi,
I am running Vista on a Gateway laptop. I have Norton 360 for my antivirus
(wouldn't recommend it). The problem is that about once a week when I go to
use the cd rom I get the error 10 message saying it can't find the device. I
have to go in to the registry and edit it to remove "upper filters", whatever
that is. As soon as I do that and reboot it's fine for a week or so. Why
does the upper filter item keep reappearing and how can I stop it. Any ideas?
Thanks, Rick
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  #2 (permalink)  
Old 02-01-2008
Rick Rogers
 

Posts: n/a
Re: CD ROM / Registry problems
I'd remove the Norton software and see if the problem goes away. The problem
with that entry is from the use of a third party driver file for the optical
drive. Either it gets rewritten by the software, or it's getting detected as
missing and being replaced.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Rick03860" <Rick03860@discussions.microsoft.com> wrote in message
news:0DD86066-5D20-47A5-B62F-CAA593C79592@microsoft.com...
> Hi,
> I am running Vista on a Gateway laptop. I have Norton 360 for my antivirus
> (wouldn't recommend it). The problem is that about once a week when I go
> to
> use the cd rom I get the error 10 message saying it can't find the device.
> I
> have to go in to the registry and edit it to remove "upper filters",
> whatever
> that is. As soon as I do that and reboot it's fine for a week or so. Why
> does the upper filter item keep reappearing and how can I stop it. Any
> ideas?
> Thanks, Rick


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