I <did> get the standard 1 year Dell warranty. Unfortunately (and this is
not detailed on the sales pages), the warranty applies only to hardware.
You said "making it [Vista] Dell's problem". You are incorrect. Dell denies
all responsibility for Vista issues. Their service rep stated that, then
offered me the $129 one-time incident fee.
I have already posted in another forum the nature of the problem. An MVP
gave me one suggestion (which did not work) and a link to an article (which
was not relevant). He has not replied to my 2nd posting, and no one else has
posted any suggestions. So , as someone else suggested, trying these forums -
it hasn't produced all that much.
You said "Microsoft has nothing to do with your Dell warranty problems". I
beg to differ. It ain't a Dell warranty problem - it's a Vista performance
problem. And yeah, I expect Microsoft to care about Vista hanging up. Silly
me. And I expect Dell to care about software they sell not working, whether
it's an incompatibility between their hardware and the software, or whatever.
If they had given me the option of XP Pro with my new machine, I certainly
would have taken it, but I was forced to take Vista, and now, when it hangs
my 6-month old machine, yeah, I expect either Dell or Microsoft to step up
hand try to troubleshoot it with me. I'm not trying to force Vista to work
with some weird bolt-on accessory or do something oddball. This is a
low-level Control Panel performance issue that I think is a Vista bug.
You, Dustin, CB, all want to defend Dell and Microsoft, or think they'll be
happy to solve an issue, yet you have no idea about the problem I'm trying to
solve or how Dell's blown me off denying all responsibility. And yeah, I was
venting in a public forum where maybe the lack of software support I'm
getting might help someone else avoid Dell, Vista, or Home Basic.
Coal in <your> stocking, Michael Dell.
> sounds like you have a problem with dell.
> not unusual.
> why didn't you get a year service like most other people do.
> microsoft has nothing to do with your dell warranty problems.
> ms sells vista to dell who sells it to you, making it dell's problem.
> if you really want to try and get some help here.
> you need to better describe your problem.
> not just say when I click something the computer does not work.
> "David" <David@discussions.microsoft.com> wrote in message news:A3C8AF29-387B-478A-9AD0-383234F46752@microsoft.com...
> Dear Microsoft (Company Lurkers):
> If I just paid Dell $800 for a new PC with Vista Home Basic preinstalled,
> can you tell me why I need to pay you $59 or them $159 to get a Vista problem
> fixed? Not even 30 days free support be email from either of you!!
> I might as well wipe the hard drive clean and install XP. Of course, that
> would void my warranty. Oh wait, I don't HAVE a warranty since neither of
> you will fix my broken Vista that siezes up when I click on a certain item in
> the Control Panel. Anyone know if I can use Linux?