Vista Home Premium crashes

Whenever I run a program like hitman pro, ccleaner or my virus scanner to
find and remove spyware ad-ware and virussus, my system freezes up and
doesn't respond to any command or mouse moves. Can anyone tell me what I can
do to fix this?

"Frank" <Frank@discussions.microsoft.com> wrote in message
news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
> Whenever I run a program like hitman pro, ccleaner or my virus scanner to
> find and remove spyware ad-ware and virussus, my system freezes up and
> doesn't respond to any command or mouse moves. Can anyone tell me what I
> can
> do to fix this?

Uninstall Hitman Pro, CCCleaner and My Virus Scanner. I'm serious.

Don't use registry cleaners or third-party tune-up apps.

Ask around for what recommendations for anti-virus software.

I recommend AVG and Avast. They're both highly regarded and FREE.

Let Windows Firewall be your firewall. Let Windows Defender by your spyware
protection.

If Hitman Pro, CCClearner or My Virus Scanner (or anything else) has already
made changes to your system that uninstalling them doesn't help, do a system
restore.

(Frankly, I would do a complete reinstall and leave out the Hitman Pro,
CCCleaner and My Virus Scanner.)

Let us know.

"Brian" wrote:

>
> "Frank" <Frank@discussions.microsoft.com> wrote in message
> news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
> > Whenever I run a program like hitman pro, ccleaner or my virus scanner to
> > find and remove spyware ad-ware and virussus, my system freezes up and
> > doesn't respond to any command or mouse moves. Can anyone tell me what I
> > can
> > do to fix this?
>
> Uninstall Hitman Pro, CCCleaner and My Virus Scanner. I'm serious.
>
> Don't use registry cleaners or third-party tune-up apps.
>
> Ask around for what recommendations for anti-virus software.
>
> I recommend AVG and Avast. They're both highly regarded and FREE.
>
> Let Windows Firewall be your firewall. Let Windows Defender by your spyware
> protection.
>
> If Hitman Pro, CCClearner or My Virus Scanner (or anything else) has already
> made changes to your system that uninstalling them doesn't help, do a system
> restore.
>
> (Frankly, I would do a complete reinstall and leave out the Hitman Pro,
> CCCleaner and My Virus Scanner.)
>
> Let us know.
>
> Well, thanks for the info, but I never had any problems with running these programs on Windows XP. They also always find a lot of things that shouldn't be there and that slipped through my protection. Also, that My Virus scanner is McAfee, which I heard is a very good virus program.

"Frank" <Frank@discussions.microsoft.com> wrote in message
news:FBBDE086-2070-4648-9C9B-387E1E77349A@microsoft.com...
>
>
> "Brian" wrote:
>
>>
>> "Frank" <Frank@discussions.microsoft.com> wrote in message
>> news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
>> > Whenever I run a program like hitman pro, ccleaner or my virus scanner
>> > to
>> > find and remove spyware ad-ware and virussus, my system freezes up and
>> > doesn't respond to any command or mouse moves. Can anyone tell me what
>> > I
>> > can
>> > do to fix this?
>>
>> Uninstall Hitman Pro, CCCleaner and My Virus Scanner. I'm serious.
>>
>> Don't use registry cleaners or third-party tune-up apps.
>>
>> Ask around for what recommendations for anti-virus software.
>>
>> I recommend AVG and Avast. They're both highly regarded and FREE.
>>
>> Let Windows Firewall be your firewall. Let Windows Defender by your
>> spyware
>> protection.
>>
>> If Hitman Pro, CCClearner or My Virus Scanner (or anything else) has
>> already
>> made changes to your system that uninstalling them doesn't help, do a
>> system
>> restore.
>>
>> (Frankly, I would do a complete reinstall and leave out the Hitman Pro,
>> CCCleaner and My Virus Scanner.)
>>
>> Let us know.
>>
>> Well, thanks for the info, but I never had any problems with running
>> these programs on Windows XP. They also always find a lot of things that
>> shouldn't be there and that slipped through my protection. Also, that My
>> Virus scanner is McAfee, which I heard is a very good virus program.

------------------

Frank,

Vista is not XP.

Brian

"Brian" wrote:

>
> "Frank" <Frank@discussions.microsoft.com> wrote in message
> news:FBBDE086-2070-4648-9C9B-387E1E77349A@microsoft.com...
> >
> >
> > "Brian" wrote:
> >
> >>
> >> "Frank" <Frank@discussions.microsoft.com> wrote in message
> >> news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
> >> > Whenever I run a program like hitman pro, ccleaner or my virus scanner
> >> > to
> >> > find and remove spyware ad-ware and virussus, my system freezes up and
> >> > doesn't respond to any command or mouse moves. Can anyone tell me what
> >> > I
> >> > can
> >> > do to fix this?
> >>
> >> Uninstall Hitman Pro, CCCleaner and My Virus Scanner. I'm serious.
> >>
> >> Don't use registry cleaners or third-party tune-up apps.
> >>
> >> Ask around for what recommendations for anti-virus software.
> >>
> >> I recommend AVG and Avast. They're both highly regarded and FREE.
> >>
> >> Let Windows Firewall be your firewall. Let Windows Defender by your
> >> spyware
> >> protection.
> >>
> >> If Hitman Pro, CCClearner or My Virus Scanner (or anything else) has
> >> already
> >> made changes to your system that uninstalling them doesn't help, do a
> >> system
> >> restore.
> >>
> >> (Frankly, I would do a complete reinstall and leave out the Hitman Pro,
> >> CCCleaner and My Virus Scanner.)
> >>
> >> Let us know.
> >>
> >> Well, thanks for the info, but I never had any problems with running
> >> these programs on Windows XP. They also always find a lot of things that
> >> shouldn't be there and that slipped through my protection. Also, that My
> >> Virus scanner is McAfee, which I heard is a very good virus program.
>
> ------------------
>
> Frank,
>
> Vista is not XP.
>
> Brian
>
>

Well, thanks for your help. I'll do a system restore and hope everything
keeps working.

Thanks again.

"Brian" <brian[hyphen]bradley@cox.net> wrote in message
news:O%236ff6qQIHA.484@TK2MSFTNGP06.phx.gbl...
> I recommend AVG and Avast. They're both highly regarded and FREE.
>
> Let Windows Firewall be your firewall. Let Windows Defender by your
> spyware protection.


I run AVG. But I run it with Comodo. It's also free, and of the top
4 rated firewalls as far as security is concerned. Way better than the
Trend Micro it replaced. Windows advanced firewall is ok,
but too cumbersome to use. And doesn't warn you for outgoing
trafffic.

Lavasoft ad-aware still works well as a cleaner.

--
Curtis D. Levin KD4ZKW
<cdlevin@hotmail.com>

Hi Frank,

Try running them in safe mode and in diagnostic mode. The latter, if it
works, probably indicates a software conflict. If they work in safe mode,
it's more likely a video driver issue.

For Diagnostic mode, run msconfig from the start/search line and type it in.
On the general tab simply check the box, click apply/ok and reboot as
directed. This limits the amount of software loading at normal boot and
should eliminate any potential software conflicts.

For Safe mode you can load this either through the boot tab of msconfig, or
by selecting it from the boot menu by hitting F8 when the system first
loads. If the scans run ok here, then you more than likely have a video
problem.

If niether mode works, I'd suspect a hardware issue, possibly faulty memory.
Running the memory diagnostic tool may reveal if this is the issue.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Frank" <Frank@discussions.microsoft.com> wrote in message
news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
> Whenever I run a program like hitman pro, ccleaner or my virus scanner to
> find and remove spyware ad-ware and virussus, my system freezes up and
> doesn't respond to any command or mouse moves. Can anyone tell me what I
> can
> do to fix this?

Hi Rick

I'll try the suggestion you've posted. Thanks a lot for it and I hope it
works.

Regards
Frank

"Rick Rogers" wrote:

> Hi Frank,
>
> Try running them in safe mode and in diagnostic mode. The latter, if it
> works, probably indicates a software conflict. If they work in safe mode,
> it's more likely a video driver issue.
>
> For Diagnostic mode, run msconfig from the start/search line and type it in.
> On the general tab simply check the box, click apply/ok and reboot as
> directed. This limits the amount of software loading at normal boot and
> should eliminate any potential software conflicts.
>
> For Safe mode you can load this either through the boot tab of msconfig, or
> by selecting it from the boot menu by hitting F8 when the system first
> loads. If the scans run ok here, then you more than likely have a video
> problem.
>
> If niether mode works, I'd suspect a hardware issue, possibly faulty memory.
> Running the memory diagnostic tool may reveal if this is the issue.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Frank" <Frank@discussions.microsoft.com> wrote in message
> news:4B999A1E-5032-4336-98EF-A4EB74A30324@microsoft.com...
> > Whenever I run a program like hitman pro, ccleaner or my virus scanner to
> > find and remove spyware ad-ware and virussus, my system freezes up and
> > doesn't respond to any command or mouse moves. Can anyone tell me what I
> > can
> > do to fix this?
>
>