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unable to see pictures in offline AP help of Vista

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  #1 (permalink)  
Old 01-05-2007
=?Utf-8?B?YmFsZCBib3k=?=
 

Posts: n/a
unable to see pictures in offline AP help of Vista
Hello,
When I click help & support; i cannot see the pictures in help file. Here's
the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
All pictures in the help file does not appear. I have checked Internet
Explorer settings, they are OK. I see pictures while I surf the web.

When I checked the source code of the page of help file, i see this for one
of the images' location (table of contents):

<a class="navigationLink" href="mshelp://help/?tocid=tocroot"><IMG
class="embedObject"
src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table of
Contents"><div class="caption">Table of Contents</div></a>

as you see; the source of images links to mshelp://windows/?id=.........
but this link does not work. What can be the solution?

Best,

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  #2 (permalink)  
Old 01-18-2007
=?Utf-8?B?TWljaGVsZQ==?=
 

Posts: n/a
RE: unable to see pictures in offline AP help of Vista
I have the same problem. Vista RTM 6.0.6000

Michele

"bald boy" wrote:

> Hello,
> When I click help & support; i cannot see the pictures in help file. Here's
> the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
> All pictures in the help file does not appear. I have checked Internet
> Explorer settings, they are OK. I see pictures while I surf the web.
>
> When I checked the source code of the page of help file, i see this for one
> of the images' location (table of contents):
>
> <a class="navigationLink" href="mshelp://help/?tocid=tocroot"><IMG
> class="embedObject"
> src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table of
> Contents"><div class="caption">Table of Contents</div></a>
>
> as you see; the source of images links to mshelp://windows/?id=.........
> but this link does not work. What can be the solution?
>
> Best,
>

Reply With Quote
  #3 (permalink)  
Old 02-04-2007
=?Utf-8?B?SmVmZg==?=
 

Posts: n/a
RE: unable to see pictures in offline AP help of Vista
My ms-help protocol is broken too. Glad that it's not just me. mshelp
protocol handler seems to be missing where I would have thought there would
be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
there? Perhaps a CLSID?


"bald boy" wrote:

> Hello,
> When I click help & support; i cannot see the pictures in help file. Here's
> the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
> All pictures in the help file does not appear. I have checked Internet
> Explorer settings, they are OK. I see pictures while I surf the web.
>
> When I checked the source code of the page of help file, i see this for one
> of the images' location (table of contents):
>
> <a class="navigationLink" href="mshelp://help/?tocid=tocroot"><IMG
> class="embedObject"
> src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table of
> Contents"><div class="caption">Table of Contents</div></a>
>
> as you see; the source of images links to mshelp://windows/?id=.........
> but this link does not work. What can be the solution?
>
> Best,
>

Reply With Quote
  #4 (permalink)  
Old 02-05-2007
=?Utf-8?B?QW5kcmV3?=
 

Posts: n/a
RE: unable to see pictures in offline AP help of Vista
Also interested in a fix too!

"Jeff" wrote:

> My ms-help protocol is broken too. Glad that it's not just me. mshelp
> protocol handler seems to be missing where I would have thought there would
> be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
> there? Perhaps a CLSID?
>
>
> "bald boy" wrote:
>
> > Hello,
> > When I click help & support; i cannot see the pictures in help file. Here's
> > the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
> > All pictures in the help file does not appear. I have checked Internet
> > Explorer settings, they are OK. I see pictures while I surf the web.
> >
> > When I checked the source code of the page of help file, i see this for one
> > of the images' location (table of contents):
> >
> > <a class="navigationLink" href="mshelp://help/?tocid=tocroot"><IMG
> > class="embedObject"
> > src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table of
> > Contents"><div class="caption">Table of Contents</div></a>
> >
> > as you see; the source of images links to mshelp://windows/?id=.........
> > but this link does not work. What can be the solution?
> >
> > Best,
> >

Reply With Quote
  #5 (permalink)  
Old 02-18-2007
Frank Racis
 

Posts: n/a
Re: unable to see pictures in offline AP help of Vista
The mshelp:// links don't have a protocol handler, and won't work in IE (not
to be confused with ms-help:// links, which DO work in IE)

The images worked when I first installed Vista, but something has since
broken them. I just spent a few hours comparing a working system to mine,
then trying to break it. I didn't have any luck breaking it on the "good"
machine
or fixing it on the "bad" machine.

I looked through my list of installed software and tried installing anything
that might mess with Internet or help settings - MSDN Document Explorer,
Office 2007, Firefox, Nero, Adobe CS2, the latest Windows Updates.
Everything worked
fine. Deleting the merged help indexes didn't break the good machine or
fix the bad one.

It's not user specific. I created a new user, which had the same problem as
my logon. This should also rule out IE settings.

Using Process Explorer, the file versions of everything loaded into the
HelpPane.exe were the same between the two machines, though the bad
machine didn't have as many DLLs loaded (I'm assuming that's because the
images weren't actually loaded). Comparing
traces from Process Monitor didn't show anything obviously wrong. The
traces were different, but no obvious file not found or access denied
messages. There are lots of GUIDs and "expected" registry keys not found,
so I'm not 100% sure I didn't miss something.

Unfortunately, none of this information actually fixes anything - I'm just
sharing what I did to see if it helps anyone else troubleshoot this issue.

/Frank


"bald boy" <baldboy@discussions.microsoft.com> wrote in message
news:42DEE0F6-1454-444E-B3E7-07917E2B715F@microsoft.com...
> Hello,
> When I click help & support; i cannot see the pictures in help file.
> Here's
> the screenshot: http://img442.imageshack.us/img442/9...stahelpta9.jpg
> All pictures in the help file does not appear. I have checked Internet
> Explorer settings, they are OK. I see pictures while I surf the web.
>
> When I checked the source code of the page of help file, i see this for
> one
> of the images' location (table of contents):
>
> <a class="navigationLink" href="mshelp://help/?tocid=tocroot"><IMG
> class="embedObject"
> src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table
> of
> Contents"><div class="caption">Table of Contents</div></a>
>
> as you see; the source of images links to mshelp://windows/?id=.........
> but this link does not work. What can be the solution?
>
> Best,
>


Reply With Quote
  #6 (permalink)  
Old 03-12-2007
=?Utf-8?B?VmlzdGFocA==?=
 

Posts: n/a
Re: unable to see pictures in offline AP help of Vista
The following worked for me: “I've uploaded a fix to my website. You can
download the REG file from here:

http://winvista.mvps.org/Ficheros/PNG.reg

--courtesy of Daniel Mart*n, Microsoft MVP Windows - Shell/User

>
> Unfortunately, none of this information actually fixes anything - I'm just
> sharing what I did to see if it helps anyone else troubleshoot this issue.
>
> /Frank
>

Reply With Quote
  #7 (permalink)  
Old 03-12-2010
J S
 

Posts: n/a
Fixing the MS-help protocol
This is necroposting, but I had the same problem -- virus broke the MS-help protocol. Fix is easy enough, but I couldn't find it on Google. Perhaps this will help someone.

The key for ms-help was deleted. First you have to find the CLSID. Do a search in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\ to find the "hx protocol class". I couldn't find it searching for that, so I searched the registry for help (or hxds.dll) until I found it. You have to click on the CLSID to see the name of the thing. Mine was {314111c7-a502-11d2-bbca-00c04f8ec294}, but that might change between machines.

Anyone, once you have the ID, go to HKEY_CLASSES_ROOT\PROTOCOLS\Handler\. Create a new key named ms-help. Add a new string called CLSID and paste in the CLSID, with braces. You can look at the other protocol handlers to see how they are formatted if you get confused.





Jef wrote:

My ms-help protocol is broken too. Glad that it's not just me.
04-Feb-07

My ms-help protocol is broken too. Glad that it's not just me. mshelp
protocol handler seems to be missing where I would have thought there would
be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
there? Perhaps a CLSID?


"bald boy" wrote:

Previous Posts In This Thread:

On Sunday, February 04, 2007 7:10 AM
Jef wrote:

My ms-help protocol is broken too. Glad that it's not just me.
My ms-help protocol is broken too. Glad that it's not just me. mshelp
protocol handler seems to be missing where I would have thought there would
be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
there? Perhaps a CLSID?


"bald boy" wrote:

On Monday, February 05, 2007 10:14 AM
Andre wrote:

RE: unable to see pictures in offline AP help of Vista
Also interested in a fix too!

"Jeff" wrote:

On Sunday, February 18, 2007 2:57 AM
Frank Racis wrote:

Re: unable to see pictures in offline AP help of Vista
The mshelp:// links don't have a protocol handler, and won't work in IE (not
to be confused with ms-help:// links, which DO work in IE)

The images worked when I first installed Vista, but something has since
broken them. I just spent a few hours comparing a working system to mine,
then trying to break it. I didn't have any luck breaking it on the "good"
machine
or fixing it on the "bad" machine.

I looked through my list of installed software and tried installing anything
that might mess with Internet or help settings - MSDN Document Explorer,
Office 2007, Firefox, Nero, Adobe CS2, the latest Windows Updates.
Everything worked
fine. Deleting the merged help indexes didn't break the good machine or
fix the bad one.

It's not user specific. I created a new user, which had the same problem as
my logon. This should also rule out IE settings.

Using Process Explorer, the file versions of everything loaded into the
HelpPane.exe were the same between the two machines, though the bad
machine didn't have as many DLLs loaded (I'm assuming that's because the
images weren't actually loaded). Comparing
traces from Process Monitor didn't show anything obviously wrong. The
traces were different, but no obvious file not found or access denied
messages. There are lots of GUIDs and "expected" registry keys not found,
so I'm not 100% sure I didn't miss something.

Unfortunately, none of this information actually fixes anything - I'm just
sharing what I did to see if it helps anyone else troubleshoot this issue.

/Frank


"bald boy" <baldboy@discussions.microsoft.com> wrote in message
news:42DEE0F6-1454-444E-B3E7-07917E2B715F@microsoft.com...

On Monday, March 12, 2007 3:06 PM
Vistah wrote:

Re: unable to see pictures in offline AP help of Vista
The following worked for me: ???I've uploaded a fix to my website. You can
download the REG file from here:

http://winvista.mvps.org/Ficheros/PNG.reg ???

--courtesy of Daniel Mart??n, Microsoft MVP Windows - Shell/User


Submitted via EggHeadCafe - Software Developer Portal of Choice
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  #8 (permalink)  
Old 03-12-2010
J S
 

Posts: n/a
Fixing the MS-help protocol
This is necroposting, but I had the same problem -- virus broke the MS-help protocol. Fix is easy enough, but I couldn't find it on Google. Perhaps this will help someone.

The key for ms-help was deleted. First you have to find the CLSID. Do a search in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\ to find the "hx protocol class". I couldn't find it searching for that, so I searched the registry for help (or hxds.dll) until I found it. You have to click on the CLSID to see the name of the thing. Mine was {314111c7-a502-11d2-bbca-00c04f8ec294}, but that might change between machines.

Anyone, once you have the ID, go to HKEY_CLASSES_ROOT\PROTOCOLS\Handler\. Create a new key named ms-help. Add a new string called CLSID and paste in the CLSID, with braces. You can look at the other protocol handlers to see how they are formatted if you get confused.





Jef wrote:

My ms-help protocol is broken too. Glad that it's not just me.
04-Feb-07

My ms-help protocol is broken too. Glad that it's not just me. mshelp
protocol handler seems to be missing where I would have thought there would
be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
there? Perhaps a CLSID?


"bald boy" wrote:

Previous Posts In This Thread:

On Sunday, February 04, 2007 7:10 AM
Jef wrote:

My ms-help protocol is broken too. Glad that it's not just me.
My ms-help protocol is broken too. Glad that it's not just me. mshelp
protocol handler seems to be missing where I would have thought there would
be "HKEY_CLASSES_ROOT\PROTOCOLS\Handler\mshelp". Anyone know what should be
there? Perhaps a CLSID?


"bald boy" wrote:

On Monday, February 05, 2007 10:14 AM
Andre wrote:

RE: unable to see pictures in offline AP help of Vista
Also interested in a fix too!

"Jeff" wrote:

On Sunday, February 18, 2007 2:57 AM
Frank Racis wrote:

Re: unable to see pictures in offline AP help of Vista
The mshelp:// links don't have a protocol handler, and won't work in IE (not
to be confused with ms-help:// links, which DO work in IE)

The images worked when I first installed Vista, but something has since
broken them. I just spent a few hours comparing a working system to mine,
then trying to break it. I didn't have any luck breaking it on the "good"
machine
or fixing it on the "bad" machine.

I looked through my list of installed software and tried installing anything
that might mess with Internet or help settings - MSDN Document Explorer,
Office 2007, Firefox, Nero, Adobe CS2, the latest Windows Updates.
Everything worked
fine. Deleting the merged help indexes didn't break the good machine or
fix the bad one.

It's not user specific. I created a new user, which had the same problem as
my logon. This should also rule out IE settings.

Using Process Explorer, the file versions of everything loaded into the
HelpPane.exe were the same between the two machines, though the bad
machine didn't have as many DLLs loaded (I'm assuming that's because the
images weren't actually loaded). Comparing
traces from Process Monitor didn't show anything obviously wrong. The
traces were different, but no obvious file not found or access denied
messages. There are lots of GUIDs and "expected" registry keys not found,
so I'm not 100% sure I didn't miss something.

Unfortunately, none of this information actually fixes anything - I'm just
sharing what I did to see if it helps anyone else troubleshoot this issue.

/Frank


"bald boy" <baldboy@discussions.microsoft.com> wrote in message
news:42DEE0F6-1454-444E-B3E7-07917E2B715F@microsoft.com...

On Monday, March 12, 2007 3:06 PM
Vistah wrote:

Re: unable to see pictures in offline AP help of Vista
The following worked for me: ???I've uploaded a fix to my website. You can
download the REG file from here:

http://winvista.mvps.org/Ficheros/PNG.reg ???

--courtesy of Daniel Mart??n, Microsoft MVP Windows - Shell/User

On Friday, March 12, 2010 2:40 PM
J S wrote:

Fixing the MS-help protocol
This is necroposting, but I had the same problem -- virus broke the MS-help protocol. Fix is easy enough, but I couldn't find it on Google. Perhaps this will help someone.

The key for ms-help was deleted. First you have to find the CLSID. Do a search in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\ to find the "hx protocol class". I couldn't find it searching for that, so I searched the registry for help (or hxds.dll) until I found it. You have to click on the CLSID to see the name of the thing. Mine was {314111c7-a502-11d2-bbca-00c04f8ec294}, but that might change between machines.

Anyone, once you have the ID, go to HKEY_CLASSES_ROOT\PROTOCOLS\Handler\. Create a new key named ms-help. Add a new string called CLSID and paste in the CLSID, with braces. You can look at the other protocol handlers to see how they are formatted if you get confused.


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