APPCRASH - TosBtShell.dll_unloaded

Hello everybody,

I have some problem since I have my new computer with vista. I have this
error :
En francais : "explorateur windows a cessé de fonctionner"
Error Report:

Nom d’événement du problème : APPCRASH
Nom de l’application: explorer.exe
Version de l’application: 6.0.6000.16386
Horodatage de l'application: 4549b091
Nom du module par défaut: TosBtShell.dll_unloaded
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 45b456f8
Code de l’exception: c0000005
Décalage de l’exception: 05d94730
Version du système: 6.0.6000.2.0.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 8d13
Information supplémentaire n° 2: cdca9b1d21d12b77d84f02df48e34311
Information supplémentaire n° 3: 8d13
Information supplémentaire n° 4: cdca9b1d21d12b77d84f02df48e34311

Some idea :
- maybe because of a software or a program that I have installed in my
computer and that is not compatible with vista.
- It error often arrived when I use Office 2003,
Thanks for your help,
Sam

Sam wrote:
> Hello everybody,
>
> I have some problem since I have my new computer with vista. I have this
> error :
> En francais : "explorateur windows a cessé de fonctionner"
> Error Report:
>
> Nom d’événement du problème : APPCRASH
> Nom de l’application: explorer.exe
> Version de l’application: 6.0.6000.16386
> Horodatage de l'application: 4549b091
> Nom du module par défaut: TosBtShell.dll_unloaded
> Version du module par défaut: 0.0.0.0
> Horodateur du module par défaut: 45b456f8
> Code de l’exception: c0000005
> Décalage de l’exception: 05d94730
> Version du système: 6.0.6000.2.0.0.768.3
> Identificateur de paramètres régionaux: 1036
> Information supplémentaire n° 1: 8d13
> Information supplémentaire n° 2: cdca9b1d21d12b77d84f02df48e34311
> Information supplémentaire n° 3: 8d13
> Information supplémentaire n° 4: cdca9b1d21d12b77d84f02df48e34311
>
> Some idea :
> - maybe because of a software or a program that I have installed in my
> computer and that is not compatible with vista.
> - It error often arrived when I use Office 2003,
> Thanks for your help,
> Sam
>

That .dll is from your Toshiba Bluetooth device. A quick Google brings
up quite a few links with suggestions, including some postings on the
Toshiba European user forums. The conflict probably has nothing to do
with MS Office. Here are a few things to try:

1. Update the Bluetooth drivers. Get them from Toshiba's (or your OEM if
not Toshiba) support website for your specific model computer.

2. If that doesn't help, if you don't use Bluetooth disable it.

3. Contact the computer mftr.'s tech support under your warranty.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User