(cross-post added to Vista Performance and Maintenance)
"maryc" <firstname.lastname@example.org> wrote in message
> This is the error message we get:
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6000.16546
> Application Timestamp: 46c64caf
> Fault Module Name: StackHash_8d13
> Fault Module Version: 0.0.0.0
> Fault Module Timestamp: 00000000
This is Vista's way of saying the crash didn't occur in a loaded module.
> Exception Code: c000001d
That's interesting. A less common exception code.
(Ignore the title.)
(Live Search for
0xc000001D exception site:microsoft.com
- first hit
An attempt was made to execute an illegal instruction.
So the error occurred in an addressable piece of storage
and (not suprisingly) the instruction code there was invalid.
> Exception Offset: 02ea48e2
If this is an address (as opposed to an offset) or alternatively an offset
from a load address of 00000000 (for the unknown module) you could see
if there is ever anything loaded at 02EA0000. That could be a useful clue
about the cause of the crash. E.g. Process Explorer could show you that.
Also, as always, you could look in drwtsn32.log for the Stack Back Trace
of the crashing thread (e.g. as found by the FAULT -> line) to see if the list
of modules involved in the crash yields any useful clues.
I don't have Vista so in case someone has a better interpretation of this crash
report or more appropriate ideas for diagnosing it, I have cross-posted to a Vista NG.
Alternatively in order to attempt to change the symptom without knowing
its cause you could try this step from a new troubleshooter:
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 1033
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> "maryc" wrote:
>> We have been testing out Vista machines in our network environment. All of
>> the installs we have done with Vista and IE 7 are having problems. IE7 stops
>> working and has to be restarted several times a day. I run it at home with no
>> problems so I am wondering if the ISA server we run as a firewall could be
>> part of the problem?