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Freezing, Crashes After KB938979 Install

microsoft.public.windows.vista.performance maintenance






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  #1 (permalink)  
Old 08-17-2007
csaunders4z
 

Posts: n/a
Freezing, Crashes After KB938979 Install
Hi there. Wondering if anyone has suggestions on how to proceed and
troubleshoot my Vista 32-bit system after major problems following KB938979.
This morning I downloaded and installed the update (mainly in hopes of
speeding up file copying). Upon restart, Windows Explorer froze immediately
after the Windows Desktop appeared, without displaying any error specific
message.

Vista did ask whether I wanted to close the application, restart it, or wait
it out; neither waiting (for hours) nor attempting to restart Windows
Explorer worked; the application remained frozen. Closing the application
led to Vista's "searching for a solution" window, which ran for another hour
without producing any results. Eventually I Ctrl-Alt-Deleted my way to the
login/restart screen and rebooted. I retried booting up several times, each
time freezing.

Finally, I rebooted into Safe Mode, uninstalled the hotfix, and rebooted.
Now, Windows launches only to the point where I can see a mouse cursor.
There's no desktop, icons, or any responsiveness to keyboard commands.

Anyone have thoughts on how best to procede now?

Thanks,
Chris



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  #2 (permalink)  
Old 08-24-2007
Randor
 

Posts: n/a
Re: Freezing, Crashes After KB938979 Install
Hi!

There is also a reliability update:

http://support.microsoft.com/kb/938194

Bonne journée

"csaunders4z" <csaunders4z@discussions.microsoft.com> wrote in message
news:BFB20228-2E79-4062-BFCE-DC2D6044A8B4@microsoft.com...
> Hi there. Wondering if anyone has suggestions on how to proceed and
> troubleshoot my Vista 32-bit system after major problems following
> KB938979.
> This morning I downloaded and installed the update (mainly in hopes of
> speeding up file copying). Upon restart, Windows Explorer froze
> immediately
> after the Windows Desktop appeared, without displaying any error specific
> message.
>
> Vista did ask whether I wanted to close the application, restart it, or
> wait
> it out; neither waiting (for hours) nor attempting to restart Windows
> Explorer worked; the application remained frozen. Closing the application
> led to Vista's "searching for a solution" window, which ran for another
> hour
> without producing any results. Eventually I Ctrl-Alt-Deleted my way to the
> login/restart screen and rebooted. I retried booting up several times,
> each
> time freezing.
>
> Finally, I rebooted into Safe Mode, uninstalled the hotfix, and rebooted.
> Now, Windows launches only to the point where I can see a mouse cursor.
> There's no desktop, icons, or any responsiveness to keyboard commands.
>
> Anyone have thoughts on how best to procede now?
>
> Thanks,
> Chris
>
>
>


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