Re: Total System Freeze
I have not yet contacted HP (nor the Best Buy Geek Squad -- I bought a 4 year
agreement). As there have been SO MANY similar freeze issues among Vista
users I thought it must be a Vista problem. Also, the very same problem has
been happening to my two best friends, and neither of them have any new
"Carey Frisch [MVP]" wrote:
> Freezes are usually the result of faulty hardware. Did you
> discuss your problem with HP since your HP system is still
> under warranty?
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
> "Vance W." <VanceW@discussions.microsoft.com> wrote in message
> I have a brand new (April 07) HP Pavillion AMD Dual core 64 which, according
> to the sticker on the CPU, was "built" for Windows Vista. I am using a
> genuine copy of Home Premium which came with the new system. Roughly once
> per week the entire system freezes....(lately twice a week). Windows Mail
> will not launch (the opening graphic gets stuck on the screen); Internet
> Explorer will not launch. Pressing Ctrl+alt+delete will NOT allow me to
> access my Task Menu.....I cannot restart or log off of the system....the
> machine will not turn off by pressing the power button....I literally have to
> UNPLUG the computer from the wall to make it shut off then completely reboot
> everything. I cannot hone in on any one thing that I am doing or any one
> software that I am using when it happens as it seems to happen on different
> days and at different times. I usually seem to be launching Windows Mail
> each time I notice the problem. My Norton Antivirus 2007 reports no
> problems, and I am using Windows Defender Firewall as well. My system is
> clean. Programs reside on one hard drive......all data goes to a hard slave.
> I don't generally use my system for any high-risk activity and all my
> security settings are medium-high. This problem is similar to the other
> users' freezes except that their systems start working after a short delay
> whereas mine seems to be hard-wired to the electric company and wont start
> again or even shut off. The problem started occurring more than 90 days
> after my activitation (April 2007) therefore Microsoft will not help me.
> Anybody else have this problem? And is there any I can report it to
> Microsoft without paying them $59USD just for the privilege of sending them
> an email?
> Thanks people.
> Vance W.