Microsoft Windows Vista Community Forums - Vistaheads
Recommended Download



Welcome to the Microsoft Windows Vista Community Forums - Vistaheads, YOUR Largest Resource for Windows Vista related information.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Driver Scanner

Disk Cleanup Bug

microsoft.public.windows.vista.performance maintenance






Speedup My PC
Reply
  #1 (permalink)  
Old 08-12-2007
Jay
 

Posts: n/a
Disk Cleanup Bug
Hi,

I own a 160GB Western Digital Hard Drive partitioned into a 40GB OS
partition and the other 120GB for my files.

However, when I run Disk Cleanup utility from within Vista Ultimate, it
shows multiple 131GB options for me to clean up, which is quite ridiculous. I
have cleaned up with the 131GB option checked before, resulting in the
desktop and pretty much everything on the 40GB partition being deleted.

I have had to reformat the computer and reinstall Vista, but it seems this
is a recurrent problem. It is not a critical flaw as no damage will be done
if the Disk Cleanup is not run, but if it is, I think other users facing this
same problem will be quite grieved at the loss of important data.

Anyone had a similiar experience or can offer help?

Screenshot:
http://s7.photobucket.com/albums/y29...urrent=bug.jpg
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 08-21-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Disk Cleanup Bug
Hi Jay,

Check these locations to know if the dump files really exist.

%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ ReportArchive
%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ ReportQueue
%ALLUSERSPROFILE%\Microsoft\Windows\WER\ReportArch ive
%ALLUSERSPROFILE%\Microsoft\Windows\WER\ReportQueu e

If present, check their creation date as well.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <Jay@discussions.microsoft.com> wrote in message news:CB90D605-B426-4AC7-9FAB-8B3F32E8CEC9@microsoft.com...
Hi,

I own a 160GB Western Digital Hard Drive partitioned into a 40GB OS
partition and the other 120GB for my files.

However, when I run Disk Cleanup utility from within Vista Ultimate, it
shows multiple 131GB options for me to clean up, which is quite ridiculous. I
have cleaned up with the 131GB option checked before, resulting in the
desktop and pretty much everything on the 40GB partition being deleted.

I have had to reformat the computer and reinstall Vista, but it seems this
is a recurrent problem. It is not a critical flaw as no damage will be done
if the Disk Cleanup is not run, but if it is, I think other users facing this
same problem will be quite grieved at the loss of important data.

Anyone had a similiar experience or can offer help?

Screenshot:
http://s7.photobucket.com/albums/y29...urrent=bug.jpg
Reply With Quote
  #3 (permalink)  
Old 08-21-2007
Jay
 

Posts: n/a
Re: Disk Cleanup Bug
Hi, thanks for the reply.

Indeed the directories do exist and there seem to be multiple dump files
located within with .cab and .wer extensions in the ReportArchive subfolders,
amounting to around 40kb per crash. The ReportQueue has 3 files in a
subfolder, seems to be compatibility document for a game I have installed
(MapleStory, runs well under XP SP2 compatibility option).

However, clearing Disk Clenup shouldn't result in data loss because of this,
right? Do enlighten regarding this issue. Thanks.

Reply With Quote
  #4 (permalink)  
Old 08-22-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Disk Cleanup Bug
"resulting in the desktop and pretty much everything on the 40GB partition being deleted"

Ah..Missed that note. Sorry.

Perhaps you can export this registry branch to a .REG file:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\VolumeCaches

and compare the contents with another system.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <Jay@discussions.microsoft.com> wrote in message news:0FEB0FC1-14DE-4569-B78F-68D8DA0D0AC1@microsoft.com...
Hi, thanks for the reply.

Indeed the directories do exist and there seem to be multiple dump files
located within with .cab and .wer extensions in the ReportArchive subfolders,
amounting to around 40kb per crash. The ReportQueue has 3 files in a
subfolder, seems to be compatibility document for a game I have installed
(MapleStory, runs well under XP SP2 compatibility option).

However, clearing Disk Clenup shouldn't result in data loss because of this,
right? Do enlighten regarding this issue. Thanks.

Reply With Quote
  #5 (permalink)  
Old 08-22-2007
Jay
 

Posts: n/a
Re: Disk Cleanup Bug
The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting.

I compared my desktop (Vista Ultimate) with that of my laptop (Vista Home
Premium) and the reg file seems identical with the exception of an adition of
attributes.

eg.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\explorer\VolumeCaches\Windows Error Reporting Archive Files]
@="{C0E13E61-0CC6-11d1-BBB6-0060978B2AE6}"
"FileList"="*.*"
"Flags"=dword:0000007d
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65 ,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,77,\
00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,30,00 ,00,00
"Display"=hex(2):40,00,25,00,53,00,79,00,73,00,74, 00,65,00,6d,00,52,00,6f,00,\
6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65 ,00,6d,00,33,00,32,00,5c,\
00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00 ,2d,00,32,00,39,00,37,00,\
00,00
"Description"=hex(2):40,00,25,00,53,00,79,00,73,00 ,74,00,65,00,6d,00,52,00,6f,\
00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00 ,65,00,6d,00,33,00,32,00,\
5c,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c ,00,2d,00,32,00,39,00,38,\
00,00,00
"StateFlags"=dword:00000000

This is a typical entry for the checkbox option. the only difference is that
all the entries on the desktop have the extra last line, the attribute called
"StateFlags". The set values of "StateFlags" differ from entry to entry. I am
not sure if the presence of that line is of any significance though.

It seems that the laptop has the same problem. The common software installed
on both machines are Office 2007, Nero 7, Registry Mechanic, Winzip, Winrar
and J River Media Center.

Is there any way to isolate the possibly conflicting software?
Reply With Quote
  #6 (permalink)  
Old 08-26-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Disk Cleanup Bug
Jay,

The "StateFlags" value difference is not significance, as you said. I don't have any clues ATM, and shall update this thread if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jay" <Jay@discussions.microsoft.com> wrote in message news:2703DEE5-55D0-4FFE-84E0-962ABD4D8F8D@microsoft.com...
The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting.

I compared my desktop (Vista Ultimate) with that of my laptop (Vista Home
Premium) and the reg file seems identical with the exception of an adition of
attributes.

eg.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\explorer\VolumeCaches\Windows Error Reporting Archive Files]
@="{C0E13E61-0CC6-11d1-BBB6-0060978B2AE6}"
"FileList"="*.*"
"Flags"=dword:0000007d
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65 ,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,77,\
00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,30,00 ,00,00
"Display"=hex(2):40,00,25,00,53,00,79,00,73,00,74, 00,65,00,6d,00,52,00,6f,00,\
6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65 ,00,6d,00,33,00,32,00,5c,\
00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00 ,2d,00,32,00,39,00,37,00,\
00,00
"Description"=hex(2):40,00,25,00,53,00,79,00,73,00 ,74,00,65,00,6d,00,52,00,6f,\
00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00 ,65,00,6d,00,33,00,32,00,\
5c,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,00,2c ,00,2d,00,32,00,39,00,38,\
00,00,00
"StateFlags"=dword:00000000

This is a typical entry for the checkbox option. the only difference is that
all the entries on the desktop have the extra last line, the attribute called
"StateFlags". The set values of "StateFlags" differ from entry to entry. I am
not sure if the presence of that line is of any significance though.

It seems that the laptop has the same problem. The common software installed
on both machines are Office 2007, Nero 7, Registry Mechanic, Winzip, Winrar
and J River Media Center.

Is there any way to isolate the possibly conflicting software?
Reply With Quote
  #7 (permalink)  
Old 09-08-2007
Jim Johnson - Serenity Consulting
 

Posts: n/a
Re: Disk Cleanup Bug
Quote from Jay:
"The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting."

I just experienced a near identical situation as Jay, and recovery will take
me a good chunk of my weekend.

About a week ago I upgraded my notebook from Home Premium to Ultimate. I
decided to clean up the drive over lunch in preparation for imaging it when I
got home that night. I spotted the two error reporting entries and based on
the description when selected decided it was safe to add them to the default
cleanup list.

I was browsing while eating my sandwich and noticed all but the default
system icons disappear from my desktop, when I went to the Start menu
(classic) I noticed several icons here where also missing as well as icons
from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
above error reporting items. I was obviously suspicious but not yet paniced.
I used Explorer and found the 'Program Files' folder was intact.

I decided better safe than sorry, so I cancelled the Disk Cleanup. I
right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
tried a Restart from the Start menu. Vista would come up with an error that
system files were missing. None of the Safe Modes helped, including Last
Known Good Configuration. Vista suggested I needed to boot from its DVD and
run repair.

I am happy to report that repair, followed by System Restore, did in fact
make Windows bootable to my account, only my icons were still missing. Then I
tried to launch Outlook 2007 and it acted as though it had just been
installed, not yet activated and no account setup. I canceled and then found
nearly all my user settings were gone and well as ALL my data files
(documents, pictures, you name it).

Fortunately I imaged the hard drive just before upgrading to Ultimate, so
most everything is recoverable via that mechanism. Still, I agree with Jay,
NO WAY should something like this EVER happen to begin with.

Is there any way to communicate the severity of this problem to the Vista
bug team?

Jim


Reply With Quote
  #8 (permalink)  
Old 09-09-2007
Ramesh, MS-MVP
 

Posts: n/a
Re: Disk Cleanup Bug
>> Is there any way to communicate the severity of this problem to the Vista bug team?

I don't have the link/ID to send Bug reports to.

Here is a Vista Feedback link:
http://feedback.windowsvista.microso...ctkey=winvista

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jim Johnson - Serenity Consulting" <JimJohnsonSerenityConsulting@discussions.microsof t.com> wrote in message news:B153FCED-F80B-4CC9-B531-3D6BC363F250@microsoft.com...
Quote from Jay:
"The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
and Per User Queued Error Reporting."

I just experienced a near identical situation as Jay, and recovery will take
me a good chunk of my weekend.

About a week ago I upgraded my notebook from Home Premium to Ultimate. I
decided to clean up the drive over lunch in preparation for imaging it when I
got home that night. I spotted the two error reporting entries and based on
the description when selected decided it was safe to add them to the default
cleanup list.

I was browsing while eating my sandwich and noticed all but the default
system icons disappear from my desktop, when I went to the Start menu
(classic) I noticed several icons here where also missing as well as icons
from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
above error reporting items. I was obviously suspicious but not yet paniced.
I used Explorer and found the 'Program Files' folder was intact.

I decided better safe than sorry, so I cancelled the Disk Cleanup. I
right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
tried a Restart from the Start menu. Vista would come up with an error that
system files were missing. None of the Safe Modes helped, including Last
Known Good Configuration. Vista suggested I needed to boot from its DVD and
run repair.

I am happy to report that repair, followed by System Restore, did in fact
make Windows bootable to my account, only my icons were still missing. Then I
tried to launch Outlook 2007 and it acted as though it had just been
installed, not yet activated and no account setup. I canceled and then found
nearly all my user settings were gone and well as ALL my data files
(documents, pictures, you name it).

Fortunately I imaged the hard drive just before upgrading to Ultimate, so
most everything is recoverable via that mechanism. Still, I agree with Jay,
NO WAY should something like this EVER happen to begin with.

Is there any way to communicate the severity of this problem to the Vista
bug team?

Jim


Reply With Quote
  #9 (permalink)  
Old 11-14-2007
Lesha
 

Posts: n/a
Re: Disk Cleanup Bug
I have the same issue as Jim Johnson. I am not very computer literate though.
This happened twice to me now. I need help. Everything seems to be there, but
I can't open any of my programs and all my personal files are missing. Like
Jim, I also lost all icons and programs, had to use my vista disk to load and
repair windows, then tried to fix it with system restore. Everything seems to
be there, but acts like its not and needs to be reloaded. I would like to get
all my files back and my programs working again without reinstalling them all
again. The last time this happened it was very difficult to fix, because I
had to uninstall some programs that wouldn't uninstall with this issue. Did
anyone figure out the problem and how to get it all back?

"Jim Johnson - Serenity Consulting" wrote:

> Quote from Jay:
> "The Disk Cleanup now shows 140GB for both Per User Archived Error Reporting
> and Per User Queued Error Reporting."
>
> I just experienced a near identical situation as Jay, and recovery will take
> me a good chunk of my weekend.
>
> About a week ago I upgraded my notebook from Home Premium to Ultimate. I
> decided to clean up the drive over lunch in preparation for imaging it when I
> got home that night. I spotted the two error reporting entries and based on
> the description when selected decided it was safe to add them to the default
> cleanup list.
>
> I was browsing while eating my sandwich and noticed all but the default
> system icons disappear from my desktop, when I went to the Start menu
> (classic) I noticed several icons here where also missing as well as icons
> from the QuickLaunch toolbar. Disk Cleanup reported it was working on the
> above error reporting items. I was obviously suspicious but not yet paniced.
> I used Explorer and found the 'Program Files' folder was intact.
>
> I decided better safe than sorry, so I cancelled the Disk Cleanup. I
> right-clicked the desktop and asked for a 'Refresh' which did nothing. So I
> tried a Restart from the Start menu. Vista would come up with an error that
> system files were missing. None of the Safe Modes helped, including Last
> Known Good Configuration. Vista suggested I needed to boot from its DVD and
> run repair.
>
> I am happy to report that repair, followed by System Restore, did in fact
> make Windows bootable to my account, only my icons were still missing. Then I
> tried to launch Outlook 2007 and it acted as though it had just been
> installed, not yet activated and no account setup. I canceled and then found
> nearly all my user settings were gone and well as ALL my data files
> (documents, pictures, you name it).
>
> Fortunately I imaged the hard drive just before upgrading to Ultimate, so
> most everything is recoverable via that mechanism. Still, I agree with Jay,
> NO WAY should something like this EVER happen to begin with.
>
> Is there any way to communicate the severity of this problem to the Vista
> bug team?
>
> Jim
>
>

Reply With Quote
  #10 (permalink)  
Old 12-16-2007
organyx
 

Posts: n/a
Re: Disk Cleanup Bug

Hi all

I came across this forum after having lost the entire contents of my
H/D including the o/s, (vista Premium), yes I used the disk cleanup
utility!

Like previous posters, I noticed that, "Per User Archived Error
Reporting" and "Per User Queued Error Reporting" were listed in the
delete unwanted items options, they showed at least 21gb of data on each
option, I was puzzled as to what they were, and now wish I'd found this
forum before I pressed the GO button. Ive since found other forums with
entries similar to this,
I wonder why a patch isn't released, or would that mean that MS will be
admitting liability for probable data lose exposing them to multi law
suites?

Two days later and Ive now just finished setting up the O/S again, and
my temper and astonishment at a Bug this bad that can be released on a
"Finished" product is beyond belief. after 12yrs in PC's I have never
even came across a VIRUS that has done this sort of damage before. I
would love to contact MS about this and rant at them, but for 46 a
time, I wouldn't feel any better.

PS: I do back up, I lost no data, and only had the inconvenience of
setting my OS, but the next person might.

yours astounded and bemused
Kev


--
organyx
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Help with disk cleanup please. Bugster microsoft.public.windows.vista.performance maintenance 1 06-26-2007 01:56
Disk Cleanup cloudrippr microsoft.public.windows.vista.general 3 05-25-2007 19:57
Disk Cleanup opurplelady microsoft.public.windows.vista.general 4 05-09-2007 19:49
Disk cleanup insane? Antonio Amengual microsoft.public.windows.vista.general 0 04-25-2007 10:13
Disk Cleanup =?Utf-8?B?YmpyMTk3Ng==?= microsoft.public.windows.vista.performance maintenance 1 03-02-2007 15:36




All times are GMT +1. The time now is 00:20.




Driver Scanner - Free Scan Now

Vistaheads.com is part of the Heads Network. See also XPHeads.com , Win7Heads.com and Win8Heads.com.


Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 RC 2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120