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Windows (Vista) Crashes - "multiple copies of Antivirus running"

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  #1 (permalink)  
Old 08-11-2007
Tony
 

Posts: n/a
Windows (Vista) Crashes - "multiple copies of Antivirus running"
Hi,

My windows Vista crashes everytime I start-up. It goes to blue screen and
re-boots with the following error: (from the reliability and performance
monitor)

OS Stopped working; Ver 6.0.6000; Failure detail: 0x0000001a (0x00041284,
0x10034001, 0x00000000, 0xc0801000).

The system checks the micosoft server and comes back telling me I have
"multiple copies of Antivirus software running".

I currently have Norton protection centre installed with Symantic Antivirus;
firewall, intrusion protection and spyware. I have checked the system and
have no other antivirus software installed. I have just about uninstalled
everying thing and re-installed the minimum but I still have the same
problem. I have the full 2007 Office suite installed as well.

Can anyone help me?

Thanks

Tony
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  #2 (permalink)  
Old 08-11-2007
GTS
 

Posts: n/a
Re: Windows (Vista) Crashes - "multiple copies of Antivirus running"
The 0x0000001a has always indicated a memory management error. I doubt it's
been changed for Vista and suspect that the help system is returning an
erroneous message. I suspect a bad RAM module and suggest using Vistas
Memory Diagnostic tool or memtest86 to test your RAM. (I serviced an XP
machine yesterday that was crashing on every start up with a 0x0000001a
error. One of the two RAM chips was bad.)
--

"Tony" <Tony@discussions.microsoft.com> wrote in message
news:AE3E012C-CE34-403A-8C53-2050A6445B6E@microsoft.com...
> Hi,
>
> My windows Vista crashes everytime I start-up. It goes to blue screen and
> re-boots with the following error: (from the reliability and performance
> monitor)
>
> OS Stopped working; Ver 6.0.6000; Failure detail: 0x0000001a (0x00041284,
> 0x10034001, 0x00000000, 0xc0801000).
>
> The system checks the micosoft server and comes back telling me I have
> "multiple copies of Antivirus software running".
>
> I currently have Norton protection centre installed with Symantic
> Antivirus;
> firewall, intrusion protection and spyware. I have checked the system and
> have no other antivirus software installed. I have just about uninstalled
> everying thing and re-installed the minimum but I still have the same
> problem. I have the full 2007 Office suite installed as well.
>
> Can anyone help me?
>
> Thanks
>
> Tony


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