Printing problems in Vista over a print server

[tmoney]

I have a network with 2 Win XP machines, one Vista machine, and a wired print server with a lan cable from the print server attached to the DSL router. Both XP machines see the print server and the printer and print perfectly. On the vista machine, the print server software is showing the networked printer, but when you send a print request, it just sits there in the print que and never prints. Also, Vista never installed the printer drivers. The printer doesn't show up in any of the printer screens and when I try to add a printer manually, I get the message that I do not have permission to add a printer - even though I am signed in as administrator. During the install of the print server on the XP machines XP immediately saw the printer and looked for and installed the driver for the printer - not with Vista. I'm sure the error message is a permission problem, but I can't figure out why it won't print and why it doesn't look for the drivers when it can "see" the printer and identifies it through the print server software. Please, any help would be great. Thanks.

tmoney wrote:

>
> I have a network with 2 Win XP machines, one Vista machine, and a wired
> print server with a lan cable from the print server attached to the DSL
> router. Both XP machines see the print server and the printer and print
> perfectly. On the vista machine, the print server software is showing
> the networked printer, but when you send a print request, it just sits
> there in the print que and never prints. Also, Vista never installed
> the printer drivers. The printer doesn't show up in any of the printer
> screens and when I try to add a printer manually, I get the message that
> I do not have permission to add a printer - even though I am signed in
> as administrator. During the install of the print server on the XP
> machines XP immediately saw the printer and looked for and installed the
> driver for the printer - not with Vista. I'm sure the error message is
> a permission problem, but I can't figure out why it won't print and why
> it doesn't look for the drivers when it can "see" the printer and
> identifies it through the print server software. Please, any help would
> be great. Thanks.
>
>

It sounds like the print server isn't compatible with Vista or you aren't
using the most recent drivers, which you would get from the print server
mftr.'s website. Otherwise contact the print server mftr.'s tech support.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

[tmoney]

Thanks for the reply. According to the manufacturer's website Airlink 101, this print server is Vista ready - as is the printer Brother 9700. Also, I am using the most recent set of drivers. It doesn't make much sense that Vista could "see" the printer and correctly identify it with the right name through the print server software, but not be compatable. Wouldn't there be problems installing the software or "seeing" the printer if it were not compatable?

Thanks.

Quote:

Originally Posted by Malke

tmoney wrote:

>
> I have a network with 2 Win XP machines, one Vista machine, and a wired
> print server with a lan cable from the print server attached to the DSL
> router. Both XP machines see the print server and the printer and print
> perfectly. On the vista machine, the print server software is showing
> the networked printer, but when you send a print request, it just sits
> there in the print que and never prints. Also, Vista never installed
> the printer drivers. The printer doesn't show up in any of the printer
> screens and when I try to add a printer manually, I get the message that
> I do not have permission to add a printer - even though I am signed in
> as administrator. During the install of the print server on the XP
> machines XP immediately saw the printer and looked for and installed the
> driver for the printer - not with Vista. I'm sure the error message is
> a permission problem, but I can't figure out why it won't print and why
> it doesn't look for the drivers when it can "see" the printer and
> identifies it through the print server software. Please, any help would
> be great. Thanks.
>
>

It sounds like the print server isn't compatible with Vista or you aren't
using the most recent drivers, which you would get from the print server
mftr.'s website. Otherwise contact the print server mftr.'s tech support.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
index

tmoney wrote:

>
> Thanks for the reply. According to the manufacturer's website Airlink
> 101, this print server is Vista ready - as is the printer Brother 9700.
> Also, I am using the most recent set of drivers. It doesn't make much
> sense that Vista could "see" the printer and correctly identify it with
> the right name through the print server software, but not be compatable.
> Wouldn't there be problems installing the software or "seeing" the
> printer if it were not compatable?

Not necessarily. I'm not familiar with that brand print server. When you say
you've got the most recent set of drivers, does that include the drivers for
the printer also? You would want to install the print server drivers on the
Vista machine and then the Vista printer drivers on the Vista machine.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

My experience with print servers is that drivers are often not kept up to
date. Is your Vista machine 32 bit or 64 bit? If x64 does the manufacturer
have a 64 bit compatible driver?

"tmoney" <tmoney.3zkn77@no-mx.forums.vistaheads.com> wrote in message
news:tmoney.3zkn77@no-mx.forums.vistaheads.com...
>
> I have a network with 2 Win XP machines, one Vista machine, and a wired
> print server with a lan cable from the print server attached to the DSL
> router. Both XP machines see the print server and the printer and print
> perfectly. On the vista machine, the print server software is showing
> the networked printer, but when you send a print request, it just sits
> there in the print que and never prints. Also, Vista never installed
> the printer drivers. The printer doesn't show up in any of the printer
> screens and when I try to add a printer manually, I get the message that
> I do not have permission to add a printer - even though I am signed in
> as administrator. During the install of the print server on the XP
> machines XP immediately saw the printer and looked for and installed the
> driver for the printer - not with Vista. I'm sure the error message is
> a permission problem, but I can't figure out why it won't print and why
> it doesn't look for the drivers when it can "see" the printer and
> identifies it through the print server software. Please, any help would
> be great. Thanks.
>
>
> --
> tmoney
> Posted via http://www.vistaheads.com
>

[tmoney]

Hi Guys, Thanks for all the help so far. The machine is running Vista Home Premium version. I just heard back from Airlink and they are asking if the Machine is running a 32 or 64 bit version. Also, the printer is a Brother MFC 9700. Brother claims that the printer is "Vista enabled" and is compatable with any Vista version. I did confirm this by installing the printer locally and testing it and it worked. As for the order of driver install, I installed the print server drivers first, but Vista does not seem to install the drivers for the printer after this. On an XP machine, as soon as you install the print server software, XP immediately installs the drivers for the printer with no prompting. Vista does not. It "sees" the printer make and model and even lists it in the print server window, but it does not appear to install the drivers.

Quote:

Originally Posted by rak

My experience with print servers is that drivers are often not kept up to
date. Is your Vista machine 32 bit or 64 bit? If x64 does the manufacturer
have a 64 bit compatible driver?

"tmoney" <tmoney.3zkn77@no-mx.forums.vistaheads.com> wrote in message
news:tmoney.3zkn77@no-mx.forums.vistaheads.com...
>
> I have a network with 2 Win XP machines, one Vista machine, and a wired
> print server with a lan cable from the print server attached to the DSL
> router. Both XP machines see the print server and the printer and print
> perfectly. On the vista machine, the print server software is showing
> the networked printer, but when you send a print request, it just sits
> there in the print que and never prints. Also, Vista never installed
> the printer drivers. The printer doesn't show up in any of the printer
> screens and when I try to add a printer manually, I get the message that
> I do not have permission to add a printer - even though I am signed in
> as administrator. During the install of the print server on the XP
> machines XP immediately saw the printer and looked for and installed the
> driver for the printer - not with Vista. I'm sure the error message is
> a permission problem, but I can't figure out why it won't print and why
> it doesn't look for the drivers when it can "see" the printer and
> identifies it through the print server software. Please, any help would
> be great. Thanks.
>
>
> --
> tmoney
> Posted via http://www.vistaheads.com
>