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"WMP Network Sharing Service" crashes PC, cant configure extender.

microsoft.public.windows.vista.networking sharing






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  #1 (permalink)  
Old 04-28-2009
John S
 

Posts: n/a
"WMP Network Sharing Service" crashes PC, cant configure extender.

I am trying to connect xbox 360 as media extender to Vista HP 64
desktop computer through wired router.
In "Network" xbox can be seen by PC. All network configuration appears
correct as I have spent hours on the phone with microsoft support.
Sometimes the extender configures in Media Center but the final
checkbox of the configuration process (connecting to extender) never
gets checked and configuration process hangs at this point.
The Microsoft support stopped at the point where I try to start
"Windows Media Player Network Sharing Service" and the PC
totally locks up. This then requires reboot and system restore to
make the PC functional again.
I believe that "Windows Media Player Network Sharing Service" must be
running to configure the extender so my question is how can I
find out what is causing the crash when I start the service?
System is fully up to date with windows update, WMP 11 is latest .7000
version.

Any help with this would be so very much appreciated and I feel
confident that the clever guys who read this newsgroup can succeed where
MS support have chosen to fail by pulling the plug!


Mike
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  #2 (permalink)  
Old 04-29-2009
John S
 

Posts: n/a
Re: "WMP Network Sharing Service" crashes PC, Windbg output here
Ran Windbg and got the results below, I'm no computer expert so
am not able to iterpret the results below but it looks as if it may be
something to do with FATFILE.SYS

The PC crashes when Windows Media Player Network Sharing Service
tries to start

Any help understanding this and resolving problem would be greatly
appreciated

Mike
________________________________________________


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\local
cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2
procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Machine Name:
Kernel base = 0xfffff800`02618000 PsLoadedModuleList = 0xfffff800`027dddb0
Debug session time: Mon Mar 2 11:25:50.838 2009 (GMT+1)
System Uptime: 0 days 2:36:47.564
Loading Kernel Symbols
.................................................. ..............
.................................................. ...............
.............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details
Loading unloaded module list
..........
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 23, {131369, fffffa800220e920, fffffa800220ea00, 0}

PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details
PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details
Probably caused by : fastfat.SYS ( fastfat!FatGetRetrievalPointers+1fd )

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

FAT_FILE_SYSTEM (23)
If you see FatExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 0000000000131369
Arg2: fffffa800220e920
Arg3: fffffa800220ea00
Arg4: 0000000000000000

Debugging Details:
------------------

PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details
PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details

EXCEPTION_RECORD: fffffa800220e920 -- (.exr 0xfffffa800220e920)
ExceptionAddress: fffffa8002e3f870
ExceptionCode: 02100502
ExceptionFlags: 10080140
NumberParameters: 1120931840
Parameter[0]: 0000000042d00200
Parameter[1]: 0000000000000000
Parameter[2]: fffffa8002b04938
Parameter[3]: fffffa800220e958
Parameter[4]: fffffa800220e958
Parameter[5]: 0000000000000000
Parameter[6]: 0000000000000000
Parameter[7]: fffffa8002b04910
Parameter[8]: 00000000000f6d62
Parameter[9]: fffffa80029f1bb0
Parameter[10]: fffffa80029f1bb0
Parameter[11]: fffffa80029f1ab0
Parameter[12]: fffffa8002db9b30
Parameter[13]: 0000000100000396
Parameter[14]: 0000000100000001

CONTEXT: fffffa800220ea00 -- (.cxr 0xfffffa800220ea00)
rax=0000000000000000 rbx=fffffa800220e920 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000001 rdi=fffffa800220eab0
rip=0000000000120012 rsp=000000000010000c rbp=fffff88009901d90
r8=fffffa800220eb10 r9=0000000000000000 r10=0000000000260026
r11=fffff8800e635ab0 r12=0000000000200024 r13=0000000000240024
r14=fffff8800c4261b0 r15=fffffa800220e920
iopl=0 nv up di pl nz na pe nc
cs=0000 ss=0000 ds=0000 es=0000 fs=0000 gs=0000
efl=00000000
00000000`00120012 ?? ???
Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x23

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0x2100502 - <Unable to get error code text>

EXCEPTION_CODE: (Win32) 0x2100502 (34604290) - <Unable to get error code
text>

EXCEPTION_PARAMETER1: 0000000042d00200

EXCEPTION_PARAMETER2: 0000000000000000

EXCEPTION_PARAMETER3: fffffa8002b04938

EXCEPTION_PARAMETER4: 0

LAST_CONTROL_TRANSFER: from fffffa6005920ff1 to fffff8000266d350

STACK_TEXT:
fffffa60`03c56138 fffffa60`05920ff1 : 00000000`00000023 00000000`00131369
fffffa80`0220e920 fffffa80`0220ea00 : nt!KeBugCheckEx
fffffa60`03c56140 fffffa60`059201e5 : fffffa80`0200b760 fffffa80`03585410
fffffa80`00000020 fffff800`00000030 : fastfat!FatGetRetrievalPointers+0x1fd
fffffa60`03c56200 fffffa60`0591e7c1 : fffffa80`0278d010 00000000`000003d0
00000000`00000005 fffffa60`03c56360 : fastfat!FatUserFsCtrl+0x3a1
fffffa60`03c56260 fffffa60`0591e6d8 : fffffa80`03585410 fffffa80`02dc9200
fffffa80`02dc9200 00000000`00000000 :
fastfat!FatCommonFileSystemControl+0x71
fffffa60`03c56290 fffffa60`00a0de17 : fffffa80`035857f8 fffffa80`03585410
fffffa80`0491b901 fffffa80`02dc92b0 : fastfat!FatFsdFileSystemControl+0xac
fffffa60`03c562d0 fffffa60`00a2ac32 : fffffa80`01cc6600 00000000`00000000
fffffa80`02dc9200 00000000`00000000 :
fltmgr!FltpLegacyProcessingAfterPreCallbacksComple ted+0x227
fffffa60`03c56340 fffff800`028f131a : fffffa80`0484b390 fffffa80`0484b390
fffffa80`01899840 00000000`00000000 : fltmgr!FltpFsControl+0x102
fffffa60`03c563a0 fffff800`028f9ac2 : fffffa80`02dd2300 00000000`00000000
00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da
fffffa60`03c564f0 fffff800`0266cdf3 : fffffa80`0484b390 fffffa80`01882c10
fffffa60`03c56570 fffffa60`03c56570 : nt!NtFsControlFile+0x56
fffffa60`03c56560 fffff800`0266d300 : fffffa60`00fb0769 fffffa80`70526345
00000000`00000020 ffffffff`80001b98 : nt!KiSystemServiceCopyEnd+0x13
fffffa60`03c56768 fffffa60`00fb0769 : fffffa80`70526345 00000000`00000020
ffffffff`80001b98 fffffa60`000001e7 : nt!KiServiceLinkage
fffffa60`03c56770 fffffa60`00fb04c2 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : ecache!EcFileCacheGetExtents+0x69
fffffa60`03c567f0 fffffa60`00faffd1 : ffffffff`80001b98 00000000`00000000
00000000`42d00200 fffffa80`0484b390 :
ecache!EcFileCacheCreateAndGetExtents+0x15e
fffffa60`03c568e0 fffffa60`00fac09e : fffffa80`04c77e60 fffffa80`035c6790
fffffa80`02df9520 00000000`00000001 : ecache!EcFileCacheStart+0x71
fffffa60`03c56940 fffff800`028f131a : fffffa80`025ede30 00000000`00000000
00000000`00000000 00000000`00000000 : ecache!EcDispatchDeviceControl+0x512
fffffa60`03c569f0 fffff800`02909fe6 : fffffa80`0491b950 00000000`00000000
00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da
fffffa60`03c56b40 fffff800`0266cdf3 : fffff880`08c6edc0 fffffa80`04ce4060
00000000`00000870 fffff800`028e9ec4 : nt!NtDeviceIoControlFile+0x56
fffffa60`03c56bb0 00000000`76f65aea : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01cef408 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 0x76f65aea


STACK_COMMAND: kb

FOLLOWUP_IP:
fastfat!FatGetRetrievalPointers+1fd
fffffa60`05920ff1 488d8ee0000000 lea rcx,[rsi+0E0h]

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: fastfat!FatGetRetrievalPointers+1fd

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fastfat

IMAGE_NAME: fastfat.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4791906a

FAILURE_BUCKET_ID: X64_0x23_fastfat!FatGetRetrievalPointers+1fd

BUCKET_ID: X64_0x23_fastfat!FatGetRetrievalPointers+1fd

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

FAT_FILE_SYSTEM (23)
If you see FatExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 0000000000131369
Arg2: fffffa800220e920
Arg3: fffffa800220ea00
Arg4: 0000000000000000

Debugging Details:
------------------

PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details
PEB is paged out (Peb.Ldr = 000007ff`fffdd018). Type ".hh dbgerr001" for
details

EXCEPTION_RECORD: fffffa800220e920 -- (.exr 0xfffffa800220e920)
ExceptionAddress: fffffa8002e3f870
ExceptionCode: 02100502
ExceptionFlags: 10080140
NumberParameters: 1120931840
Parameter[0]: 0000000042d00200
Parameter[1]: 0000000000000000
Parameter[2]: fffffa8002b04938
Parameter[3]: fffffa800220e958
Parameter[4]: fffffa800220e958
Parameter[5]: 0000000000000000
Parameter[6]: 0000000000000000
Parameter[7]: fffffa8002b04910
Parameter[8]: 00000000000f6d62
Parameter[9]: fffffa80029f1bb0
Parameter[10]: fffffa80029f1bb0
Parameter[11]: fffffa80029f1ab0
Parameter[12]: fffffa8002db9b30
Parameter[13]: 0000000100000396
Parameter[14]: 0000000100000001

CONTEXT: fffffa800220ea00 -- (.cxr 0xfffffa800220ea00)
rax=0000000000000000 rbx=fffffa800220e920 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000001 rdi=fffffa800220eab0
rip=0000000000120012 rsp=000000000010000c rbp=fffff88009901d90
r8=fffffa800220eb10 r9=0000000000000000 r10=0000000000260026
r11=fffff8800e635ab0 r12=0000000000200024 r13=0000000000240024
r14=fffff8800c4261b0 r15=fffffa800220e920
iopl=0 nv up di pl nz na pe nc
cs=0000 ss=0000 ds=0000 es=0000 fs=0000 gs=0000
efl=00000000
00000000`00120012 ?? ???
Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x23

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0x2100502 - <Unable to get error code text>

EXCEPTION_CODE: (Win32) 0x2100502 (34604290) - <Unable to get error code
text>

EXCEPTION_PARAMETER1: 0000000042d00200

EXCEPTION_PARAMETER2: 0000000000000000

EXCEPTION_PARAMETER3: fffffa8002b04938

EXCEPTION_PARAMETER4: 0

LAST_CONTROL_TRANSFER: from fffffa6005920ff1 to fffff8000266d350

STACK_TEXT:
fffffa60`03c56138 fffffa60`05920ff1 : 00000000`00000023 00000000`00131369
fffffa80`0220e920 fffffa80`0220ea00 : nt!KeBugCheckEx
fffffa60`03c56140 fffffa60`059201e5 : fffffa80`0200b760 fffffa80`03585410
fffffa80`00000020 fffff800`00000030 : fastfat!FatGetRetrievalPointers+0x1fd
fffffa60`03c56200 fffffa60`0591e7c1 : fffffa80`0278d010 00000000`000003d0
00000000`00000005 fffffa60`03c56360 : fastfat!FatUserFsCtrl+0x3a1
fffffa60`03c56260 fffffa60`0591e6d8 : fffffa80`03585410 fffffa80`02dc9200
fffffa80`02dc9200 00000000`00000000 :
fastfat!FatCommonFileSystemControl+0x71
fffffa60`03c56290 fffffa60`00a0de17 : fffffa80`035857f8 fffffa80`03585410
fffffa80`0491b901 fffffa80`02dc92b0 : fastfat!FatFsdFileSystemControl+0xac
fffffa60`03c562d0 fffffa60`00a2ac32 : fffffa80`01cc6600 00000000`00000000
fffffa80`02dc9200 00000000`00000000 :
fltmgr!FltpLegacyProcessingAfterPreCallbacksComple ted+0x227
fffffa60`03c56340 fffff800`028f131a : fffffa80`0484b390 fffffa80`0484b390
fffffa80`01899840 00000000`00000000 : fltmgr!FltpFsControl+0x102
fffffa60`03c563a0 fffff800`028f9ac2 : fffffa80`02dd2300 00000000`00000000
00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da
fffffa60`03c564f0 fffff800`0266cdf3 : fffffa80`0484b390 fffffa80`01882c10
fffffa60`03c56570 fffffa60`03c56570 : nt!NtFsControlFile+0x56
fffffa60`03c56560 fffff800`0266d300 : fffffa60`00fb0769 fffffa80`70526345
00000000`00000020 ffffffff`80001b98 : nt!KiSystemServiceCopyEnd+0x13
fffffa60`03c56768 fffffa60`00fb0769 : fffffa80`70526345 00000000`00000020
ffffffff`80001b98 fffffa60`000001e7 : nt!KiServiceLinkage
fffffa60`03c56770 fffffa60`00fb04c2 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : ecache!EcFileCacheGetExtents+0x69
fffffa60`03c567f0 fffffa60`00faffd1 : ffffffff`80001b98 00000000`00000000
00000000`42d00200 fffffa80`0484b390 :
ecache!EcFileCacheCreateAndGetExtents+0x15e
fffffa60`03c568e0 fffffa60`00fac09e : fffffa80`04c77e60 fffffa80`035c6790
fffffa80`02df9520 00000000`00000001 : ecache!EcFileCacheStart+0x71
fffffa60`03c56940 fffff800`028f131a : fffffa80`025ede30 00000000`00000000
00000000`00000000 00000000`00000000 : ecache!EcDispatchDeviceControl+0x512
fffffa60`03c569f0 fffff800`02909fe6 : fffffa80`0491b950 00000000`00000000
00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x5da
fffffa60`03c56b40 fffff800`0266cdf3 : fffff880`08c6edc0 fffffa80`04ce4060
00000000`00000870 fffff800`028e9ec4 : nt!NtDeviceIoControlFile+0x56
fffffa60`03c56bb0 00000000`76f65aea : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01cef408 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 0x76f65aea


STACK_COMMAND: kb

FOLLOWUP_IP:
fastfat!FatGetRetrievalPointers+1fd
fffffa60`05920ff1 488d8ee0000000 lea rcx,[rsi+0E0h]

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: fastfat!FatGetRetrievalPointers+1fd

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fastfat

IMAGE_NAME: fastfat.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4791906a

FAILURE_BUCKET_ID: X64_0x23_fastfat!FatGetRetrievalPointers+1fd

BUCKET_ID: X64_0x23_fastfat!FatGetRetrievalPointers+1fd

Followup: MachineOwner
---------

"John S" <tiptop2@blueyonder.co.uk> wrote in message
news:bvHJl.45931$Rh1.43329@newsfe10.ams2...
>
> I am trying to connect xbox 360 as media extender to Vista HP 64
> desktop computer through wired router.
> In "Network" xbox can be seen by PC. All network configuration appears
> correct as I have spent hours on the phone with microsoft support.
> Sometimes the extender configures in Media Center but the final
> checkbox of the configuration process (connecting to extender) never gets
> checked and configuration process hangs at this point.
> The Microsoft support stopped at the point where I try to start
> "Windows Media Player Network Sharing Service" and the PC
> totally locks up. This then requires reboot and system restore to make the
> PC functional again.
> I believe that "Windows Media Player Network Sharing Service" must be
> running to configure the extender so my question is how can I find out
> what is causing the crash when I start the service? System is fully up to
> date with windows update, WMP 11 is latest .7000
> version.
>
> Any help with this would be so very much appreciated and I feel
> confident that the clever guys who read this newsgroup can succeed where
> MS support have chosen to fail by pulling the plug!
>
>
> Mike


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