Re: Vista Live Messenger Remote Assistance doesn't work
We have experienced the same problems. Please see the threads posted by
HankBar and Blue Max. A few suggestions there, but this issue is far from
resolved. Most threads end in all-too technical 'research fests' and
recommendations to purchase 3rd party solutions.
Unfortunately, we have struggled for more than a year trying to get this
"Wonderful Novice Help Feature" to work. As in the case of many others,
Remote Assistance was going to be a heaven-sent means of helping co-workers
and family members with their semi-technical issues. Ironically, not even
the office or family guru can get the thing to work, let alone get connected
to help anyone else.
In our case, we have state-of-the-art equipment, with origianl clean
installs of Vista and XP, that should have worked out of the box! For us,
one of the major problems is that the Remote Desktop and Remote Assistance
interfaces don't identify the exact nature of the problem (i.e., firewall,
permissions, option settings, network connectivity, or some other issue)
when a connection fails. Without a comprehensive set of instructions to
properly configure these applications, we have spent countless hours trying
fix after fix with no success.
Good luck, please advise us if you have any better success.
"ChicagoDoug" <ChicagoDoug@discussions.microsoft.com> wrote in message
>I upgraded to Vista Ultimate (clean install onto new hard drive) and cannot
> get remote assistance to work. When someone requests RA I respond
> "accept" -
> as I used to under XP - but nothing happens under Vista - New window does
> open. If the requestor requests RA to my XP machine (which is connected to
> the same Linksys WRT54G router), RA works fine. Running WLM Version 2008
> Build 8.5.1302.1018) on Vista. Vista is SP1 with all latest updates. Both
> machines connected to router using same Norton Internet Security.