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Erratic Internet Access

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  #1 (permalink)  
Old 09-09-2008
mwann
 

Posts: n/a
Erratic Internet Access
Hello,

Until one/two months ago, my Vista machine was working perfectly. Suddenly
the machine started loosing its ability to access web pages with IE7, to
download emails with Windows Mail, and to update all the software installed.
The only way to get it to work again is to restart the machine. Then, the
Internet will be fine for 2~6 hours and the machine losses the access again.

During these periods of “no Internet access” I CAN ping and tracert web
sites I cannot access with IE. A few sites, randomly, can even be accessed by
IE. Vista network connection is presented as Internet.

Since I have not installed new software and malwares have not infected the
machine, I tried to narrow down the possibilities. Removed AV and Firewall
software and performed a clean boot. Nothing. My Internet connection still
dropping every 4 hours or so.

Any ideas?

Thanks in advance,
Mauricio
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  #2 (permalink)  
Old 09-10-2008
Jack \(MVP-Networking\).
 

Posts: n/a
Re: Erratic Internet Access
Hi
Please describe how are you connected.
It could be that the IP lease expires every few hours.
It sounds more as a Internet connection problem rather than a Windows
related problem.
Jack (MS, MVP-Networking)

"mwann" <mwann@discussions.microsoft.com> wrote in message
news:4E058D53-0BD1-472E-8B9A-5BA4898C28C8@microsoft.com...
> Hello,
>
> Until one/two months ago, my Vista machine was working perfectly. Suddenly
> the machine started loosing its ability to access web pages with IE7, to
> download emails with Windows Mail, and to update all the software
> installed.
> The only way to get it to work again is to restart the machine. Then, the
> Internet will be fine for 2~6 hours and the machine losses the access
> again.
>
> During these periods of “no Internet access” I CAN ping and tracert web
> sites I cannot access with IE. A few sites, randomly, can even be accessed
> by
> IE. Vista network connection is presented as Internet.
>
> Since I have not installed new software and malwares have not infected the
> machine, I tried to narrow down the possibilities. Removed AV and Firewall
> software and performed a clean boot. Nothing. My Internet connection still
> dropping every 4 hours or so.
>
> Any ideas?
>
> Thanks in advance,
> Mauricio


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  #3 (permalink)  
Old 09-10-2008
mwann
 

Posts: n/a
Re: Erratic Internet Access
Thanks for your attention Jack.

I have a Motorola 5101i Cable Modem, a RT31P2 Linksys VoIP router and a
WRT54G Linksys wireless router. If I connect directly to the Cable Modem, the
problem remains. Lease time for the WRT54G is 24 hours. I have tried to use
fixed IP and DHCP in both routers, wireless and wired connections, connect to
the RT31P2, and the problem remains.

Just one more thing, a XP machine does not face any problem using the same
network.

Thanks again for your help.
Mauricio

"Jack (MVP-Networking)." wrote:

> Hi
> Please describe how are you connected.
> It could be that the IP lease expires every few hours.
> It sounds more as a Internet connection problem rather than a Windows
> related problem.
> Jack (MS, MVP-Networking)
>
> "mwann" <mwann@discussions.microsoft.com> wrote in message
> news:4E058D53-0BD1-472E-8B9A-5BA4898C28C8@microsoft.com...
> > Hello,
> >
> > Until one/two months ago, my Vista machine was working perfectly. Suddenly
> > the machine started loosing its ability to access web pages with IE7, to
> > download emails with Windows Mail, and to update all the software
> > installed.
> > The only way to get it to work again is to restart the machine. Then, the
> > Internet will be fine for 2~6 hours and the machine losses the access
> > again.
> >
> > During these periods of “no Internet access” I CAN ping and tracert web
> > sites I cannot access with IE. A few sites, randomly, can even be accessed
> > by
> > IE. Vista network connection is presented as Internet.
> >
> > Since I have not installed new software and malwares have not infected the
> > machine, I tried to narrow down the possibilities. Removed AV and Firewall
> > software and performed a clean boot. Nothing. My Internet connection still
> > dropping every 4 hours or so.
> >
> > Any ideas?
> >
> > Thanks in advance,
> > Mauricio

>
>

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  #4 (permalink)  
Old 09-10-2008
mwann
 

Posts: n/a
Re: Erratic Internet Access
In addition, a capture of the network traffic using MS Network Monitor 3.1
shows the below frame when this problem occurs. Please look close to the line
indicated with ***. Those are the strange ones.

Frame:
- WiFi: [Encrypted Data] F....E, (I)
- MetaData:
Version: 2 (0x2)
Length: 32 (0x20)
- OpMode: Extensible Station Mode
StationMode: (...............................0) Not Station
Mode
APMode: (..............................0.) Not AP Mode
ExtensibleStationMode: (.............................1..) Extensible
Station Mode
Unused: (.0000000000000000000000000000...)
MonitorMode: (0...............................) Monitor Mode
Flags: 0 (0x0)
PhyType: Undefined Value (0)
Channel: 9
lRSSI: -34 dBm
Rate: 54 Mbps
TimeStamp: 09/08/2008, 09:27:18
- FrameControl: F....E (0x0842)
Version: (..............00) 0
Type: (............10..) Data
SubType: (........0000....) Data
DS: (......10........) DS to STA via AP
MoreFrag: (.....0..........) No
Retransmission: (....0...........) No
PowerMgt: (...0............) Active Mode
MoreData: (..0.............) No
Encrypted: (.1..............) Yes
Order: (0...............) Unordered
- Data:
Duration: 44 (0x2C)
+ APToClient:
- WiFiPayload:
WMM:
- LLC: Unnumbered(U) Frame, Command Frame, SSAP = SNAP(Sub-Network Access
Protocol), DSAP = SNAP(Sub-Network Access Protocol)
- DSAP: SNAP(Sub-Network Access Protocol), Individual DSAP
Address: (1010101.) SNAP(Sub-Network Access Protocol)
IG: (.......0) Individual Address
- SSAP: SNAP(Sub-Network Access Protocol), Command
Address: (1010101.) SNAP(Sub-Network Access Protocol)
CR: (.......0) Command Frame
- Unnumbered: UI - Unnumbered Information
MMM: (000.....) 0
PF: (...0....) Poll Bit - No Response Solicited
MM: (....00..)
Type: (......11) Unnumbered(U) Frame
- Snap: EtherType = Internet IP (IPv4), OrgCode = XEROX CORPORATION
OrganizationCode: XEROX CORPORATION, 0(0x0000)
EtherType: Internet IP (IPv4), 2048(0x0800)
- Ipv4: Next Protocol = TCP, Packet ID = 0, Total IP Length = 40
- Versions: IPv4, Internet Protocol; Header Length = 20
Version: (0100....) IPv4, Internet Protocol
HeaderLength: (....0101) 20 bytes (0x5)
- DifferentiatedServicesField: DSCP: 0, ECN: 0
DSCP: (000000..) Differentiated services codepoint 0
ECT: (......0.) ECN-Capable Transport not set
CE: (.......0) ECN-CE not set
TotalLength: 40 (0x28)
Identification: 0 (0x0)
- FragmentFlags: 16384 (0x4000)
Reserved: (0...............)
DF: (.1..............) Do not fragment
MF: (..0.............) This is the last fragment
Offset: (...0000000000000) 0
TimeToLive: 57 (0x39)
NextProtocol: TCP, 6(0x6)
Checksum: 44784 (0xAEF0)
SourceAddress: 200.98.249.120
DestinationAddress: 192.160.16.100
- Tcp: Flags=..R....., SrcPort=HTTP(80), DstPort=50596, Len=0,
Seq=2628929521, ***Ack=0, Win=0 (scale factor not found)
SrcPort: HTTP(80)
DstPort: 50596
SequenceNumber: 2628929521 (0x9CB247F1)
*** AcknowledgementNumber: 0 (0x0)
- DataOffset: 80 (0x50)
DataOffset: (0101....) (20 bytes)
Reserved: (....000.)
NS: (.......0) Nonce Sum not significant
*** - Flags: ..R.....
CWR: (0.......) CWR not significant
ECE: (.0......) ECN-Echo not significant
Urgent: (..0.....) Not Urgent Data
*** Ack: (...0....) Acknowledgement field not significant
Push: (....0...) No Push Function
*** Reset: (.....1..) Reset
Syn: (......0.) Not Synchronize sequence numbers
Fin: (.......0) Not End of data
Window: 0 (scale factor not found)
Checksum: 29288 (0x7268)
UrgentPointer: 0 (0x0)


"Jack (MVP-Networking)." wrote:

> Hi
> Please describe how are you connected.
> It could be that the IP lease expires every few hours.
> It sounds more as a Internet connection problem rather than a Windows
> related problem.
> Jack (MS, MVP-Networking)
>
> "mwann" <mwann@discussions.microsoft.com> wrote in message
> news:4E058D53-0BD1-472E-8B9A-5BA4898C28C8@microsoft.com...
> > Hello,
> >
> > Until one/two months ago, my Vista machine was working perfectly. Suddenly
> > the machine started loosing its ability to access web pages with IE7, to
> > download emails with Windows Mail, and to update all the software
> > installed.
> > The only way to get it to work again is to restart the machine. Then, the
> > Internet will be fine for 2~6 hours and the machine losses the access
> > again.
> >
> > During these periods of “no Internet access” I CAN ping and tracert web
> > sites I cannot access with IE. A few sites, randomly, can even be accessed
> > by
> > IE. Vista network connection is presented as Internet.
> >
> > Since I have not installed new software and malwares have not infected the
> > machine, I tried to narrow down the possibilities. Removed AV and Firewall
> > software and performed a clean boot. Nothing. My Internet connection still
> > dropping every 4 hours or so.
> >
> > Any ideas?
> >
> > Thanks in advance,
> > Mauricio

>
>

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