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Network Troubleshooting.... Vista home premium

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  #1 (permalink)  
Old 07-09-2008
Default_User
 

Posts: n/a
Network Troubleshooting.... Vista home premium
Hello, I am creating this post because I have a client who wants me to fix
their vista machine. It is a HP laptop, and she connects through a wireless
connection.

The connection says it is working, treats the connection as a "unidentified
network" even after I set it up, it can't even reach 192.168.1.1... no
program can get onto the internet!

it isn't the router, because everything else works on it, and also she could
not get it to work at her or my house.

I have done the following things, and I am stumped....

1. disabled/re-enabled the wireless connection
2. went into device drivers and disabled the hardware from there
3. went through the automated diagnose and repair (which did nothing)
4. booted into safe mode
5. system restore to a time when it did work

Here are some screen shots of some (hopefully) useful information:
http://img152.imageshack.us/img152/1...dpromptyz9.jpg
http://img91.imageshack.us/img91/7783/issueuu3.jpg

any idea's folks?

any help is greatly appreciated!

thanks again,
Gowan
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  #2 (permalink)  
Old 07-10-2008
Robert L. \(MS-MVP\)
 

Posts: n/a
Re: Network Troubleshooting.... Vista home premium
It could be 3rd party software. or this search result may help.
Resolution of Vista Unidentified Network
The Vista Unidentified Network or Limited Connectivity could be
gateway, hardware, TCP/IP configuration or security issues. ...
http://www.chicagotech.net/vista/uni...irdnetwork.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Default_User" <Default_User@discussions.microsoft.com> wrote in message
news:65664247-0CD8-4A64-A753-A252B3A4986A@microsoft.com...
> Hello, I am creating this post because I have a client who wants me to fix
> their vista machine. It is a HP laptop, and she connects through a
> wireless
> connection.
>
> The connection says it is working, treats the connection as a
> "unidentified
> network" even after I set it up, it can't even reach 192.168.1.1... no
> program can get onto the internet!
>
> it isn't the router, because everything else works on it, and also she
> could
> not get it to work at her or my house.
>
> I have done the following things, and I am stumped....
>
> 1. disabled/re-enabled the wireless connection
> 2. went into device drivers and disabled the hardware from there
> 3. went through the automated diagnose and repair (which did nothing)
> 4. booted into safe mode
> 5. system restore to a time when it did work
>
> Here are some screen shots of some (hopefully) useful information:
> http://img152.imageshack.us/img152/1...dpromptyz9.jpg
> http://img91.imageshack.us/img91/7783/issueuu3.jpg
>
> any idea's folks?
>
> any help is greatly appreciated!
>
> thanks again,
> Gowan


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