Re: Strange Remote assistance problem
"Malke" <firstname.lastname@example.org> wrote in message
> Gordon wrote:
>> My mother in law is 86, is 250 miles away, and has an XP laptop (not sure
>> whether SP3 is installed or not) and is NOT, I repeat NOT, able to do
>> in the way of technical "stuff" on it.
>> I usually do remote assistance via Windows Live Messenger.
>> However, in the last fortnight, something (or somebody!) has messed with
>> some setting somewhere and this is the result: She cannot log on to
>> Windows Live messenger at all. We have done disk cleanup, deleted cookies
>> and temp and temp internet files. I can log on to her WLM account from my
>> machine, but all she gets is "Cannot sign you on at this time" messages.
>> So, I though I'd try TeamViewer. Works here on my LAN, works from here to
>> my daughter's machine 150 miles away. When she clicks on the customer
>> gets a window up saying "No connection to the Internet" and the ID box
>> shows the local IP and no password.
>> I'm stumped as to what might be causing this. She can surf the internet,
>> download files, send emails, etc etc but NOT log onto WLM or use
>> TeamViewer. Any thoughts anyone?
> You won't like my answer but I'm going to respectfully give it to you
> anyway: have a local professional take a look. Unless she can get on the
> Internet with TeamViewer or the like, there's nothing you can do from 250
> miles away. So either go visit her or get someone local in. :-)
Thanks - I'd resigned myself to having to wait until I have physical access
to the machine - any tips on where or what I should start looking for?