Things to try
1. If your customer is using a Router, update the Firmware.
2. update Network Adaptor drivers.
3. right-click Network connection>Properties> unbind TCP/IPv6.
4. Start IE7 with no add-ons.
Mick Murphy - Qld - Australia
"Patrick D." wrote:
> Hi Ben
> Thanks for your answer.
> "Often" is exactly the point. Sometimes, sometimes not. As soon as you are
> not able anymore to access the internet via browser you need to reboot.
> There is no error-message: The browser simply waits for the page with no
> end. If I wouldn't know, that zattoo-tv works, I would be shure, that there
> is no internet connection at all.
> Have you got an idea?
> "Ben M. Schorr - MVP (OneNote)" wrote:
> > Dunno. What kind of error message do they get when they try? They
> > "often" cannot access Internet? Does that mean that often they can?
> > What part of the Internet are they failing to connect to?
> > --
> > -Ben-
> > Ben M. Schorr, MVP
> > Roland Schorr & Tower
> > http://www.rolandschorr.com
> > http://www.officeforlawyers.com
> > Author - The Lawyer's Guide to Microsoft Outlook 2007:
> > http://tinyurl.com/5m3f5q
> > "Patrick D." <PatrickD@discussions.microsoft.com> wrote in message
> > news:4E0546A1-23FD-4F07-8219-96209D30CFD7@microsoft.com:
> > > Hi
> > >
> > > My customers Windows Vista Home Premium often cannot access Internet with
> > > IE7 or Firefox.
> > > At the same time the computer is still able to look TV with zattoo.com,
> > > which shows, that the connection to the internet is still ok.
> > > What's the reason?
> > >
> > > Patrick