> Yes, I've talked to the LiveNote people in Palo Alto, the techies who
> created the software and of course they say they are compatible. This has
> only happened when I'm connected to other computers -- never ever happened
> with XP. The problem is the lawyers are aggravated and upset and give me
> mintues to get it up and running again. I think I've got some bad
> hardware but can't take the chance that it isn't Vista either so I've got
> to purchase a new laptop with XP Pro and this one is only 8 mths old
If you think you have bad hardware - and this is unlikely since you say the
problem only occurs when you're connected to other computers using LiveNote
- then either do hardware troubleshooting or contact the computer mftr.'s
tech support for repair.
The fact the problem didn't happen in XP is irrelevant since you were
running it on a different machine. Here are a few suggestions:
1. Borrow another Vista laptop (preferably a different make/model), install
the software, and see if the same issue happens. If it does, then you've
definitely determined that the problem is with the LiveNote program. If the
problem doesn't occur, then the problem is with your particular computer.
I have a client who is a court reporter but I'm unfamiliar with exactly how
the court reporting software works. If it is possible, try and do your
testing outside of court where you are not under pressure. If you know
other court reporters, talk to them about the software they use, the
operating systems they use, what problems/workarounds they have had, etc.
2. Return the computer for one that is running Windows XP. You can still get
one from Dell (certain models have downgrade rights).
In many instances, running the operating system where your software works
(XP in this case) from a virtual machine using VMware or Virtual PC 2007 is
the answer, but I'm hesitant to suggest this in your case because you use
this USB-serial adapter. Virtualization has nothing to do with the real
hardware in your machine and I'm just not sure that this piece of equipment
will be picked up in a virtual machine running XP.
Elephant Boy Computers